Lingshuang M. Email and Phone Number

Have taught over 2000 professional one-on-one remote language classes for over 200 students from all over the world with a 5-star rating

Co-authoring the FromZero Chinese textbook series and providing expert linguistic consulting service during the book-making process

- Recruit and coordinate volunteers for various tasks including kitchen, distribution, gardening, and special events. Accurately track volunteer hours- Conduct volunteer training to ensure safety standards are strictly adhered to

-Managed client data by submitting requests, conducting phone surveys, writing detailed case notes, and resolving discrepancies.-Answered clients’ questions, fulfilled clients’ requests and onboarded prospective clients (10-15 daily) over the phone-Tracked and monitored deliveries weekly and conducted timely and appropriate follow-up actions including sending letters and text messages

-Manage webinar, video, and podcast initiatives and production by identifying best practices, developing webinar plans, and researching, selecting and implementing software solutions-Drive webinar attendance by collaborating with the marketing team and web team to promote webinars using emails, websites, and YouTube. -Manage webinar participants by preparing contracts, collecting biography, setting up rehearsals, monitoring live panels, and processing payments-Work with designers to create images, upload, format, and publish news articles in WordPress, and create and send News Digest in Pardot reaching 80,000 subscribers-Serve as the website project manager assigning new projects to the web team of 3 people to address new needs and functionalities for content, design, user experience, and overall performance -Assist with company reporting and analytics for websites, webinars, videos, news digests, newsletter subscriptions and surveys-Manage and grow subscribers for the company's YouTube channel by constantly editing, uploading, and organizing the channel content

Managing IELTS testing materials, examiner duties, applications, and on-site test administration.

Teaching Japanese and Linguistics courses.

Provide tutor service for the language learning students. Help to improve pronunciation, correct essays, clarify grammar points, etc..

-Data processing of language assessments – transcribing and scoring retells-Analyzing data with online Latent Semantic Analysis (LSA) tools-Lab testing preparation-Data categorization and storage

-Facilitating community floor -Engaging resident hall programs and creating new programs and bulletin boards-Student consultation service-Conflict mediation-Building security check

Volunteer Teaching Assistant at the Chinese Department