Jack Lockhart Email & Phone Number

Coventry, Gb

Coventry, England, United Kingdom

▬▬▬ Workforce Foresight Hub - Coach (Project until March 2025)Part of Innovate UK sponsored Workforce foresighting Hub, developing a system and process to uncover the capabilities, workforce structures and competencies required to solve future technology adoption across manufacturing, process industries, construction, offshore wind, shipbuilding,Supporting the development and facilitation of an innovative Workforce Foresighting process, designed to identify existing and generate… Show more ▬▬▬ Workforce Foresight Hub - Coach (Project until March 2025)Part of Innovate UK sponsored Workforce foresighting Hub, developing a system and process to uncover the capabilities, workforce structures and competencies required to solve future technology adoption across manufacturing, process industries, construction, offshore wind, shipbuilding,Supporting the development and facilitation of an innovative Workforce Foresighting process, designed to identify existing and generate new future capabilities. Includes systems development involvement, including testing, process and communications analysis, development and testing.Working with Centres of innovation and interested parties to scope and generate foresighting challenges from national policy and strategy challenges.Maintaining scheduling and future delivery pipeline to ensure project meets it's deliverables against a £7m investment.Reviewing government strategy and policy documents, technology roadmaps and industry reports to identify future skills opportunities. Translating these into specific, bounded topics for foresighting cyclesFacilitating diverse groups of technologists, employers (including MD's, CTO's, Non-Execs) and educators in structured, Delphi-type process▬▬▬ Future Skills Advisor - MTCSupporting analysis of people engagement priorities in Training ServicesMapping of Job Role Profiles to existing Occupational Standards to support development plans Show less

London, England, United Kingdom

Leading scoping, deployment and build of solutions on WalkMe's Digital Adoption Platform, and Workstation desktop application. Solutions focused on onboarding, training/learning, digital transformation, digital adoption, change management and data integrity.Supporting Product Owner stakeholders, representing over 40 internal platforms, to identify, build, manage and measure solutions for their end users.Search data analysis to identify content usage, and areas for new content… Show more Leading scoping, deployment and build of solutions on WalkMe's Digital Adoption Platform, and Workstation desktop application. Solutions focused on onboarding, training/learning, digital transformation, digital adoption, change management and data integrity.Supporting Product Owner stakeholders, representing over 40 internal platforms, to identify, build, manage and measure solutions for their end users.Search data analysis to identify content usage, and areas for new content development.Developing workflow analytics funnels to identify user journeys, pinchpoints and completion.Partner with Global Technology Team to manage and maintain technology deployment, including update, integrations and WalkMe Beta opportunities. Provide technical support and troubleshooting to product owners and end users of WalkMe and Workstation.Vendor management with WalkMe to review and measure progress, and to monitor external building hours and development.Digital Adoption Technical Training - Digital Adoption Institute Show less

Cannock, England, United Kingdom

Key Achievements:Introduced reporting strategy for Customer Centre Managers, resulting in sustained improved call quality reporting and available data for business intelligence and analysis. This helped to identify two key issues – an increasing volume of calls related to kit breakdowns, and a gap in our key customer contact touchpoints pre-Hire.Tested and iterated an updated induction/onboarding plan for Customer Service Reps/Hire Coordinators, improving speed to productivity… Show more Key Achievements:Introduced reporting strategy for Customer Centre Managers, resulting in sustained improved call quality reporting and available data for business intelligence and analysis. This helped to identify two key issues – an increasing volume of calls related to kit breakdowns, and a gap in our key customer contact touchpoints pre-Hire.Tested and iterated an updated induction/onboarding plan for Customer Service Reps/Hire Coordinators, improving speed to productivity by around four weeks, or 50% quicker than the proposed global induction plan.Scoped, analysed and implemented call quality benchmarking and coaching programme for front line Customer Service Reps. This was endorsed and agreed with the Executive Leadership Team, including weekly presentation and reporting. Progress included:- reduced 'repeat calls' prior to and during on-hire- reduced instances of aborted delivered due to incorrect addresses, site restrictions and QHSE information- reduced invoicing in query due to missing PO/finances (25% to 9%)- reduced cost of rework or additional costs related to additional deliveries/courier costs- increased quality of forecasting off-hires to improve kit quality, servicing and utilisation Show less

Birmingham, England, United Kingdom

▬▬▬ Management/Operational Remotely building team of 6 from siloed operational trainers including change management to a strategic, organisation-wide function.Review of L&D capability, roles and structure using LPI Competency Map and Emerald Works Performance Benchmark. Invested in L&D Apprenticeships.Transitioned operational activities to improve resource.Implemented scoping, design, and delivery standards to increase quality of outcomes.Supporting ¾ of… Show more ▬▬▬ Management/Operational Remotely building team of 6 from siloed operational trainers including change management to a strategic, organisation-wide function.Review of L&D capability, roles and structure using LPI Competency Map and Emerald Works Performance Benchmark. Invested in L&D Apprenticeships.Transitioned operational activities to improve resource.Implemented scoping, design, and delivery standards to increase quality of outcomes.Supporting ¾ of FY 20-21 on 40% of original budget. ▬▬▬ Technology/SystemsConsolidated existing platforms to a centralised system, reducing compliance and data errors.Led identification, procurement, and implementation of TalentLMS to replace Moodle site before end of hosting (July 2021). Reduced risk of external hosting and cost (delivered 68% under budget). Worked with IT, Risk, Audit and Marketing/Digital to launch.Launched automated learning completion and notification resulting in fewer manual touchpoints.▬▬▬ ApprenticeshipsDoubled from 6 to 13 (~6% FTE), with plan for additional 20 (~14% of FTE). Increase targeted in Management, Compliance, Risk and Commercial functions to deliver strategy and promote internal progression. ▬▬▬ Communications and EngagementIncreased Exec-level representation with monthly CEO meeting, Board report and presenting people development plan to Senior Management.Learning, progression, and apprenticeships mentioned as ‘Pro’s’ on Glassdoor reviews. Previously a detractor in surveys.▬▬▬ Compliance and DataDeveloped first documented compliance profiles and updated to ensure full regulatory coverage.Used test data to raise 4 areas of risk with DPO and Information Security Manager, resulting in targeted simulations and testing. Review of data and process to resolve error overwriting learning records. Resulted in removing over 1000 incorrect records and identifying ~420 outstanding. Reduced to <40.Identified areas of improvement in recruitment, induction, and churn. Show less

Birmingham, England, United Kingdom

Birmingham, United Kingdom

▬▬▬▬▬ HighlightsScoped, developed and supported implementation of a consistent Graduate Development Programme for two largest intakes (108 and ~80) across three locations (UK, IE and NL). Based on Institute of Student Employers research.Reduced spend with external content supplier by 94% (£20,000 to £1,300) based on actual, rather than estimated or potential, use.Delivery SME for programme integrating VR, branching video and ‘Reigns Game’ decision-making… Show more ▬▬▬▬▬ HighlightsScoped, developed and supported implementation of a consistent Graduate Development Programme for two largest intakes (108 and ~80) across three locations (UK, IE and NL). Based on Institute of Student Employers research.Reduced spend with external content supplier by 94% (£20,000 to £1,300) based on actual, rather than estimated or potential, use.Delivery SME for programme integrating VR, branching video and ‘Reigns Game’ decision-making activity.Relaunched two-day classroom induction for ‘colleague voice’ to digital content on internal platform:- Reduced obstacles to accessing just-in-time information, previously limited by session availability- Increased volume of users compared to classroom sessions and reduced impact on internal resource▬▬▬▬▬ Responsibilities and additional pro-active projectsUsing TAP quality frameworks in delivery and design for consistent classroom learning experiences. Curriculum management across Personal Development and Management Academy. Aligning owned content to TAP framework and Level 2 evaluations.Delivery and design of virtual classrooms using LPI's CDOL and COLF framework.Taking a ‘performance first’ approach to consultation, utilising LPI Performance Consulting. Prioritising requests based on potential for measurable business and performance impact.Creating new and editing/re-modelling existing digital content on WordPress-based platform.Using Google Analytics, Jive Community Reports and L&D data to provide insight and ideas for continuous improvement.Creation of L1 dashboard to analyse returns, trends and improve consistency of internal data.Created recommendations document for internal digital platform based on qualitative and quantitative research. Focus towards redesign improving UX, reducing clicks and layers of navigation.Supporting People Team through involvement in People4People steering group.Led on analysis of Jive Community Reports to drive People content strategy. Show less

Coventry, United Kingdom

▬▬▬▬▬ Highlights☛ Primarily supporting L&D skills development in energy, utilities, defence, aerospace, automotive and transport and logistics organisations☛ Managing client investment in skills development - two largest projects circa £160,000 and £250,000 (yearly commitment)☛Liaising with organisational stakeholders to engage and understand business needs and skills gaps to improve business performance and quality-assure organisational L&D☛Providing full support… Show more ▬▬▬▬▬ Highlights☛ Primarily supporting L&D skills development in energy, utilities, defence, aerospace, automotive and transport and logistics organisations☛ Managing client investment in skills development - two largest projects circa £160,000 and £250,000 (yearly commitment)☛Liaising with organisational stakeholders to engage and understand business needs and skills gaps to improve business performance and quality-assure organisational L&D☛Providing full support from enquiry through to implementation, and evaluating impact of skills programmes☛ Creation of sales dashboard to monitor and track business streams☛ Co-created the company ‘Why’ to support culture post-acquisition☛ Identified to support QA integration to support a campaign call day and ongoing ‘Curriculum Specialist’ support for QA sales teams.☛Ongoing analysis and summary of industry L&D reports to increase sales team expertise.▬▬▬▬▬ Training Responsibilities☛Implementation and management of website live chat feature including development and coaching sessions to improve user experience, reducing average response time by 75% from implementation (as of July 2016) and achieving 9.1 client survey score. Weekly reporting around activity, customer satisfaction and lead generation/conversion leading to >£54k direct business to June 2017. ☛Identify training and coaching needs of individuals for live chat, taking into account differing skills and learning preferences☛Creation of new sales administration processes, trained and coached team in uptake of these including action learning sets to embed change▬▬▬▬▬ Management Responsibilities (January 2016-January 2017)☛Managing Sales Administration and Social Media/Marketing team☛Worked with social media team to define strategy and engagement across Twitter, LinkedIn and targeted mailings☛Regular monthly sessions around developmental and aspirational coaching opportunities Show less

Coventry, United Kingdom

☛ 80-100 pro-active outbound calls per day☛ Secured exclusivity for recruitment of four Regional Sales Managers and one Sales Director (executive search) for industrial flue and chimney company☛ Consulting with organisations in the technical (construction, mechanical engineering, chemicals) sector to improve their recruitment of sales professionals☛ Management of 80 target accounts ☛ Liaising regularly with candidate resourcers and technical consultants to… Show more ☛ 80-100 pro-active outbound calls per day☛ Secured exclusivity for recruitment of four Regional Sales Managers and one Sales Director (executive search) for industrial flue and chimney company☛ Consulting with organisations in the technical (construction, mechanical engineering, chemicals) sector to improve their recruitment of sales professionals☛ Management of 80 target accounts ☛ Liaising regularly with candidate resourcers and technical consultants to source, qualify and interview sales candidates for vacancies☛ Liaising with key stakeholders to determine job specification(s) with ownership of recruitment process, from specification to offer, alongside resourcers and technical consultants☛ Sensitive fee negotiations☛ Lead generation for other group divisions (marketing, graduate, engineering, IT) through conversations with key sales contacts and potential candidates Show less

Coventry, United Kingdom

General Sales Assistant covering various departments in-store in a seasonal capacity.

Level 7 Senior Od Professional (Apprenticeship), With Level 7 Cipd Advanced Diploma In Strategic L&D, Human Resources Development

University Of Leicester Award For Employability: Leadership And Management, History

The Leicester Award is a personal skills development programme which recognises and adds value to the activities you engage with outside.

History And Politics, History, 2:1

Activities and Societies: University of Leicester History Society (2009-10), University of Leicester Politics Society (2009-10).

Education record