Jack Lorenz Email & Phone Number

Chapel Hill, Nc, Us

Chapel Hill, North Carolina, United States

- Proficient in using OPERA, Colleague Advantage and Reserve for all front desk operations- Drive enrollment in World of Hyatt rewards program through enrolling over 170 guests and counting to help surpass our ESR by over 2%- Part of the Guest Recovery Service Response Team as the front office representative, which goes over guest surveys through analyzing trends and implementing the solutions discussed in the meeting for the front office staff- Responsible for group block billing through setting up routing, noting on each reservation billing instructions and communicating it to the front desk staff- Trained new front desk hires on Hyatt/Rizzo Center standards, all front desk operating systems and how to enroll guests in World of Hyatt

Durham, North Carolina, United States

- First and second month of being manager we achieved our highest staff service scores year to date month over month- Schedule front desk staff to match hotel needs and employee needs- Hire and train front desk staff- Experience in running all shifts, including overseeing all staff (houseman, bartenders, housekeeping, engineering and banquet)- Order beverages needed for the Corner Market through Pepsi and ordered supplies needed for the front desk through multiple distributors- Cover shifts for staff members in order to accommodate fluctuating schedules- Promptly respond to guest requests/concerns both in person and online trough GXP

Durham, North Carolina, United States

- Lead the front desk team and implement procedures that are done daily by staff- Achieve high staff service scores from guest reviews - Experience running all shifts, including overseeing the front desk, housekeeping, engineering, bartenders and banquet servers- Proficient in MGS, including GXP to ensure that all guest requests have been reviewed and responded to in a timely manner- Build group blocks, rooming lists and master house accounts to ensure the proper amount of rooms are allotted and the group is billed correctly- Hire and train front desk staff - Collaborate on the front office schedule with other management to ensure staff is on par with hotel needs- Ensure that the BEO calendar is updated daily to ensure all hotel staff is aware of what groups are coming in for rooms and meeting space- Restructured the evening shift to optimize personnel usage while cutting costs

Winston-Salem, North Carolina, United States

- Trained in all areas of hotel operations, including front desk, housekeeping, food & beverage, sales and maintenance- Became proficient in using the hotel software FOSSE, mainly for front desk operations- Inspected rooms/suites to ensure hotel cleanliness standards are met - Setup breakfast area with pre made food items and freshly brewed coffee to provide guests a quick breakfast- Cooked food for guests in the evening such as wings, chicken tenders, fries, pizza and other bar favorites to provide guests a quality dining experience on property- Provided assistance for the Fairfield Durham Southpoint property while undergoing management change, primarily with the front desk operations and assisted in training new front desk hires

High Point, North Carolina, United States

- Trained in selling Internet/TV products such as Frontier, DirecTV, DirecTV Stream, AT&Tand HughesNet- Verified applicant serviceability and qualification through service checks and soft credit checks- Respond to customer questions/concerns through demonstrating high productknowledge, achieving results that are above target results- In the month of April (first month of sales), sold 88 Frontier Internet plans over232 calls at 1.01 PPC (0.90 expectation)- In the month of April, outperformed expectations through selling Fiber productsat a 47.1% clip (35% expectation) and copper products at a 28.3% clip (25% expectation)- Due to performance, got promoted to Tier I on the sales team

High Point, North Carolina, United States

• Prepare suites prior to the game through putting game programs in suites, setting TVs to the game broadcast, and unlocking all doors in the suite• Check in Catalyst Club members through ticket marking and wrist banding• Serve as a point of contact for questions throughout the game• Close down suites at the end of the game

High Point, North Carolina, United States

• Prepare the retail store by taking inventory of the store, tagging items with prices• Conduct cold calls to leads to gauge interest on potential corporate outings• Complete miscellaneous tasks as needed such as tearing wristbands or rolling shirts• Help analyze corporate sponsorship progress and highlight aspects of the agreements that needed to be fulfilled

High Point, North Carolina

- Scheduled and supervised group functions such as birthday parties, church groups, daycare groups and fundraisers- Reported daily metrics including cash, cards and checks- Opened and/or closed the store in a timely manner- Cooked, served drinks and ice cream, kept food prep area and store clean- Trained new employees

Jamestown, North Carolina

- Ensured that games were officiated fairly and professionally- Enforced rules and explained them to players and coaches- Worked as a line referee or as a center referee - Worked championship games in age groups ranging from 7-14

High Point, Nc

• Stocked magazines and books in grocery stores such as Harris Teeter, Walmart, and Food Lion• Gained experience working independently and completing occasional work projects such as stocking the sunglasses fixture at Walmart and building displays for promotional magazines and books

Bachelor Of Science, Marketing

Ged, 9-12

Activities and Societies: - Editor for the yearbook from sophomore to senior year. - I was a member of the National Honor Society - I was.