Jack Lorenz Email and Phone Number
Chapel Hill, NC, US
Jack Lorenz's Location
Raleigh-Durham-Chapel Hill Area, United States
Jack Lorenz's Contact Details
Jack Lorenz work email
- Valid
- Valid
Jack Lorenz personal email
n/a
About Jack Lorenz
I am currently the Assistant Front Office Manager for the Rizzo Center in Chapel Hill. In the past 2.5 years of being in hospitality, I quickly got promoted from a Manager in Training to Front Office Manager within 5 months. In my time as Front Office Manager and Guest Services Manager, our staff service scores at each hotel have increased significantly and have seen an increased number of frequent travelers. I am a service-oriented, data driven and personable employee/manager that would make a great asset to any hotel management team.
Jack Lorenz's Current Company Details
Cornerstone Hospitality, Llc
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Sales Manager
Chapel Hill, NC, US
- Website:
- cornerstonehospitality.com
- Employees:
- 49
Jack Lorenz Work Experience Details
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Sales ManagerCornerstone Hospitality, LlcChapel Hill, Nc, Us
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Assistant Front Office ManagerRizzo Center Dec 2023 - PresentChapel Hill, North Carolina, United States- Proficient in using OPERA, Colleague Advantage and Reserve for all front desk operations- Drive enrollment in World of Hyatt rewards program through enrolling over 170 guests and counting to help surpass our ESR by over 2%- Part of the Guest Recovery Service Response Team as the front office representative, which goes over guest surveys through analyzing trends and implementing the solutions discussed in the meeting for the front office staff- Responsible for group block billing through setting up routing, noting on each reservation billing instructions and communicating it to the front desk staff- Trained new front desk hires on Hyatt/Rizzo Center standards, all front desk operating systems and how to enroll guests in World of Hyatt -
Guest Services ManagerHvmg - Hospitality Ventures Management Group Aug 2023 - Dec 2023Durham, North Carolina, United States- First and second month of being manager we achieved our highest staff service scores year to date month over month- Schedule front desk staff to match hotel needs and employee needs- Hire and train front desk staff- Experience in running all shifts, including overseeing all staff (houseman, bartenders, housekeeping, engineering and banquet)- Order beverages needed for the Corner Market through Pepsi and ordered supplies needed for the front desk through multiple distributors- Cover shifts for staff members in order to accommodate fluctuating schedules- Promptly respond to guest requests/concerns both in person and online trough GXP -
Front Office ManagerSummit Hospitality Group, Ltd. Oct 2022 - Aug 2023Durham, North Carolina, United States- Lead the front desk team and implement procedures that are done daily by staff- Achieve high staff service scores from guest reviews - Experience running all shifts, including overseeing the front desk, housekeeping, engineering, bartenders and banquet servers- Proficient in MGS, including GXP to ensure that all guest requests have been reviewed and responded to in a timely manner- Build group blocks, rooming lists and master house accounts to ensure the proper amount of rooms are allotted and the group is billed correctly- Hire and train front desk staff - Collaborate on the front office schedule with other management to ensure staff is on par with hotel needs- Ensure that the BEO calendar is updated daily to ensure all hotel staff is aware of what groups are coming in for rooms and meeting space- Restructured the evening shift to optimize personnel usage while cutting costs -
Manager In TrainingSummit Hospitality Group, Ltd. Jun 2022 - Oct 2022Winston-Salem, North Carolina, United States- Trained in all areas of hotel operations, including front desk, housekeeping, food & beverage, sales and maintenance- Became proficient in using the hotel software FOSSE, mainly for front desk operations- Inspected rooms/suites to ensure hotel cleanliness standards are met - Setup breakfast area with pre made food items and freshly brewed coffee to provide guests a quick breakfast- Cooked food for guests in the evening such as wings, chicken tenders, fries, pizza and other bar favorites to provide guests a quality dining experience on property- Provided assistance for the Fairfield Durham Southpoint property while undergoing management change, primarily with the front desk operations and assisted in training new front desk hires
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Sales ProfessionalRed Ventures Feb 2022 - Jun 2022High Point, North Carolina, United States- Trained in selling Internet/TV products such as Frontier, DirecTV, DirecTV Stream, AT&Tand HughesNet- Verified applicant serviceability and qualification through service checks and soft credit checks- Respond to customer questions/concerns through demonstrating high productknowledge, achieving results that are above target results- In the month of April (first month of sales), sold 88 Frontier Internet plans over232 calls at 1.01 PPC (0.90 expectation)- In the month of April, outperformed expectations through selling Fiber productsat a 47.1% clip (35% expectation) and copper products at a 28.3% clip (25% expectation)- Due to performance, got promoted to Tier I on the sales team -
Catalyst Club AttendantHigh Point Rockers Baseball May 2021 - Oct 2021High Point, North Carolina, United States• Prepare suites prior to the game through putting game programs in suites, setting TVs to the game broadcast, and unlocking all doors in the suite• Check in Catalyst Club members through ticket marking and wrist banding• Serve as a point of contact for questions throughout the game• Close down suites at the end of the game -
Merchandising InternHigh Point Rockers Baseball May 2021 - Aug 2021High Point, North Carolina, United States• Prepare the retail store by taking inventory of the store, tagging items with prices• Conduct cold calls to leads to gauge interest on potential corporate outings• Complete miscellaneous tasks as needed such as tearing wristbands or rolling shirts• Help analyze corporate sponsorship progress and highlight aspects of the agreements that needed to be fulfilled
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Shift ManagerPutt Putt Fun Center Mar 2018 - Jul 2021High Point, North Carolina- Scheduled and supervised group functions such as birthday parties, church groups, daycare groups and fundraisers- Reported daily metrics including cash, cards and checks- Opened and/or closed the store in a timely manner- Cooked, served drinks and ice cream, kept food prep area and store clean- Trained new employees -
Soccer RefereeJamestown Youth League Aug 2012 - Apr 2019Jamestown, North Carolina- Ensured that games were officiated fairly and professionally- Enforced rules and explained them to players and coaches- Worked as a line referee or as a center referee - Worked championship games in age groups ranging from 7-14
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Retail MerchandiserTng – A Division Of The Jim Pattison Group Jul 2017 - Aug 2018High Point, Nc• Stocked magazines and books in grocery stores such as Harris Teeter, Walmart, and Food Lion• Gained experience working independently and completing occasional work projects such as stocking the sunglasses fixture at Walmart and building displays for promotional magazines and books
Jack Lorenz Skills
Team Leadership
Independence
Time Management
Organized
Communication
Jack Lorenz Education Details
Frequently Asked Questions about Jack Lorenz
What company does Jack Lorenz work for?
Jack Lorenz works for Cornerstone Hospitality, Llc
What is Jack Lorenz's role at the current company?
Jack Lorenz's current role is Sales Manager.
What is Jack Lorenz's email address?
Jack Lorenz's email address is jl****@****res.com
What schools did Jack Lorenz attend?
Jack Lorenz attended University Of North Carolina At Greensboro, Bishop Mcguinness High School.
What skills is Jack Lorenz known for?
Jack Lorenz has skills like Team Leadership, Independence, Time Management, Organized, Communication.
Who are Jack Lorenz's colleagues?
Jack Lorenz's colleagues are Dawn Russell, Christopher Simpson, Lisa Smith, Kevin Worthy, Sonnie Troyer, Estefany Ramirez, Larissa P.
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