Jacklyn Murphy Email & Phone Number

Arlington, Texas, United States

Arlington, Texas

Irving, Tx

Business Systems Consultant IIPerform daily closing procedures for the auto dialer department.Host monthly meeting to provide all dialer stats to upper management.On-call administrator for any after-hours issues.Create ad-hoc reports for management.Change dialer strategies daily to ensure complete coverage of the portfolio.Ensure dialing compliance with company, local, state, and federal regulations.Business Application Specialist I Daily operation of auto dialer. Maintained daily dialer reporting for all levels of management. Add/Remove collectors from Unified IP dialer systems.Assist collectors with desk side support.Integral part in the upgrade from Aspect 6.6 to 7.2.Monitor UCC-RTR to ensure minimal downtime for agents.Point of contact for any dialer outages or after hours work.Use SQL, Dataviews, Toad, MS Access, UCC-RTR, and Excel to create and execute reports for management and internal audits.

Maintained hardware and software for 200 users. Maintained servers for two callcenters using Windows Server 2000, 2003, and 2008 R2. Built servers with Windows Server 2008 R2 using various hardware raid arrays.

Information Technology SpecialistProvide on-site hardware and software maintenance; including taking apart and diagnosing malfunctioning machines.Create all newhire employees utilizing Archlinux servers and commands; also doing the same processes while handling employee terminations.Answer helpdesk calls and diagnose issues and provide a resolution within one hour.Maintain inventory of all computer appliances on-site, as well as, software licensing. Collection Representative Persuade debtors to pay their outstanding balance. Negotiate fees and terms of agreement for repayment. Adhere to policies, procedures, and laws pertaining to Consumer Collections.

Front Desk Receptionist Checked patients in and out. Received medical records and input into Touch Chart. Created and updated patient charts using MicroMD. Answered phone calls and set up appointments for patients. Handled worker's compensation and motor vehicle cases.

Dialer Manager Created campaigns in the I3 dialing environment. Created reports to show the effectiveness of the dialing campaigns. Managed the dialer and made real time changes to improve the contact rates for the campaigns. Collected data and created reports using Crystal. Created reports in Excel to track campaign status, agents, and money collected.

Created call campaigns for agents using Aspect Enterprise Campaign Manager.• Managed call selections using ECM infinite dialing.• Created manual calling lists using SQL.• Ensured productivity goals for 400+ agents at any given time.• Created reports based on real time call data and changed strategies based on these reports.

Managed automated Collections Dialers through Rumba/Mosaix.• Documented agent activity and attendance.• Created reports based on call data for previous and current days using IEX and Symposium.• Created call selections and job startups in the Rumba dialer.• Assisted the business in creating and maintaining dialer strategies.• Created training documents for various programs utilized by Traffic and Scheduling Analysts.

Education record

Associates Degree, Liberal Arts And Sciences, General Studies And Humanities

Education record