Jackie Porter Email & Phone Number

Lenexa, Ks, Us

Alexandria, Va, Us

Defines and drives Customer Success strategy, boosting product adoption, satisfaction, and growth through retention and renewals. Aligns efforts with ACRP’s mission, collaborating cross-functionally to ensure seamless integration. Builds standardized playbooks to track engagement and support account growth. Cultivates customer relationships, acting as a trusted advisor and using data insights to address needs. Champions the customer voice for product development and aligns success with business goals, expanding revenue through sales and advocacy while reducing churn.

Kansas City, Mo, Us

Led SaaS and mobile solution implementations in Benefits/HR, serving as product expert and trainer. Developed marketing strategies, digital content, and collaborated with clients to drive adoption. Post-launch, provided high-level support, analytics, and training, managing escalations through Jira. Delivered metrics and risk insights to leadership, collaborating cross-functionally to resolve issues and advocate for clients in product development. Identified upsell opportunities, demoed new features, and addressed billing and service issues to enhance client satisfaction and drive revenue.

Olathe, Kansas, Us

Added responsibilities to the Test Developer role such as serving as team lead, overseeing and coordinating Test Developers and timelines for all programs for various high-value clients.

Olathe, Kansas, Us

Served as project manager for a large number of clients, overseeing a 52-week test development process that included item writer training, item bank management, item editing and proofing, assembling to content and statistical specifications according to exam blueprints, and conducting item and exam review meetings with subject matter experts to develop and implement high-quality credentialing exams.

Olathe, Kansas, Us

Little Rock, Arkansas, Us

Added duties to publishing responsibilities such as assisting students and faculty in locating information and resources for educational objectives; coordination, promotion, and evaluation of the library's informational and instructional services; advising on the creation and the ongoing maintenance of library webpage. Also tracked library usage and reported metrics to the Chief Academic Officer; managed all library acquisitions and collaborated with Academic Deans to develop program-specific resource collections; provided leadership on university committees, governance, and working groups; coordinated online resource contracts and managed student and faculty library accounts.

Little Rock, Arkansas, Us

Served as head of publishing, overseeing authorship, design, production, and maintenance of all University publications, including Catalog, Student Handbook, Policy and Procedures Manual, Employee Handbook, course textbooks, newsletters, brochures, and promotional materials utilizing Microsoft and Adobe Creative Suites. Functioned as University Editor, defining and maintaining adherence to grammatical, stylistic, and mechanical standards in University publications, presentations, lectures, surveys, and internal and external communications; oversaw project management, content development, and scheduling for all publishing needs.

Founded and grew a small business from the ground up, developing the business plan and overarching sales and operations strategy. Developed and maintained relationship with 1000+ clients, increasing profitability 50-100% year-over-year to become a highly rated artist with a combined social media following of more than 100k and annual revenues of 300k+. Hired, trained, and supervised a team of 10+ assistants and administrative staff; performed all bookkeeping and accounting duties. Developed and implemented marketing campaigns and maintained company website; curated and led instructional courses for clients and freelance artists on topics such as cosmetology, marketing and trends, and small business fundamentals. Worked on-set with art directors for hundreds of print, TV, film, and theater projects.

Santa Cruz, Ca, Us

Created and taught courses in the arts and humanities throughout the University of California, California State, and California Community College systems. Developed undergraduate and graduate courses, curated syllabi and reading lists; planned, evaluated, and revised curricula, course content, and course materials; compiled, administered, and graded exams and assignments; maintained office hours to advise and assist students; prepared and delivered lectures on topics such as literary theory, Modernism, translation studies, and semiotics. Reviewed books and journal articles for publication; served on academic and administrative committees that dealt with institutional policies, departmental matters, and academic issues; developed, maintained, and taught online courses; conducted academic research, attended, and presented at conferences and published critical writings.

Wrote, edited, and maintained web content (e.g. articles, recipes, bulletins, etc.) for blog, podcasts, and online membership program of more than 5000; managed all social media accounts with a combined total following of more than 400k; oversaw all public and media relations. Scheduled and coordinated CEO's calendar; booked travel arrangements, and negotiated all aspects of speaking engagements, appearances, and book signings, including contracts, compensation, and logistics. Conducted bookkeeping and inventory; screened resumes and interviewed job applicants; hired and trained staff; managed an 8-person team of content and recipe writers and testers. Led PR campaigns including television and book proposals; wrote book reviews for publication; created and implemented marketing and promotional strategies. Served as sous chef and organized on-site cooking demonstrations and classes; coordinated and planned both small- and large-scale events, including creating and updating databases of volunteers and donors, developing schedules and delegating assignments, creating invite lists, distributing advertising materials, and orchestrating ticket sales and fundraising.

Master Of Arts - Ma, Literature

Bachelor Of Arts - Ba, English