Jacklyn Cohen Email & Phone Number

Palm Beach Gardens, Florida, Us

• Partner with the Director of Design to shape the strategic vision and priorities for design at Carrier.• Lead recruitment and retention of top design talent, focusing on interaction design, while staying current with emerging tools and trends.• Collaborate with product teams to translate technical requirements into actionable, user-centered design solutions.• Oversee the creation of detailed design artifacts, including personas, storyboards, and information architecture, ensuring all outputs meet high standards.• Mentor and guide a team of designers, researchers, and strategists, fostering continuous improvement and innovation.• Lead product-specific research efforts to inform design decisions through customer interviews, usability testing, and observational studies.• Represent design perspectives in discussions with C-level stakeholders, aligning design strategy with business goals.• Drive the execution of efficient and intuitive user experiences using Carrier’s digital design system to support the company’s digital transformation.

• Design collaborative workshops for client discovery sessions• Teach internal UX teams how to conduct exercises and work in agile methodologies• Design and build proposals and contracts for client work• Conduct research, define strategy and present to stakeholders and executives

New York, Ny, Us

Atlanta, Georgia, Us

Atlanta, Georgia, Us

Los Gatos, California, Us

• Led a squad of researchers, project managers, and other team members as needed to deliver high-quality insights to UserTesting customers• Provided value for key strategic customer relationships by completing platform trainings, understanding key business initiatives and creating user research road maps• Ensured high quality deliverables created for customers were clear, compelling, and aligned with their research objectives

Manchester, Greater Manchester, Gb

Manchester, Greater Manchester, Gb

Berlin, Berlin, De

• Regularly review student exercises submitted through the CareerFoundry platform• Lead design reviews and check for fundamental understanding of UX Design concepts• Conduct regular video calls to discuss student projects in depth• Suggest supplemental learning materials and personal insights in areas where students are struggling• Share personal insights and industry best practices

New York, Ny, Us

• Taught workshops including: UX Bootcamp, Design Studio Methodology, Facilitating Meetings That Don't Suck, Introduction to Wireframes & Prototypes, Sketch Before You Etch: How to Prototype Like A Boss• Participated as a speaker in several Break into UX panels and Women in Tech Breakfasts

Atlanta, Ga, Us

• Design, plan and lead user experience research activities and analysis• Mentor junior strategists and designers and introduce them to lean and agile research methodologies• Design, build and run client discovery sessions and workshops• Assist with writing proposals for new business; assist with design, planning and executing of technology conferences• Participate in internal branding, identity and content strategy workshops• Participate in developing new business strategies, core offerings, lead generation and community outreach

Atlanta, Ga, Us

• Helped define and develop effective research and other processes for digital user experiences• Worked in close collaboration with UX strategists and designers, business, and project teams of business analysts, and developers to optimize user experiences and promote mobile first philosophy• Played key roles on multiple projects in a fast-paced global environment• Worked in an agile environment and utilize multiple approaches to gaining insights - from analytics to guerrilla to traditional• Worked on innovative, analytical approaches to experience research and design across multiple systems and projects - internal and consumer facing

Atlanta, Ga, Us

• Managed and lead research and strategy projects, serving as the lead on defining the user research experiments including one-on-one interviews, surveys, card sorting and usability tests• Deployed appropriate research methods, theory and content that addressed business challenges and customer requests• Planned and conducted qualitative research studies, analyzed field data and clearly communicated insights and opportunities for creating new value• Worked in close collaboration with UX strategists and designers, business, and project teams of product managers, and developers to optimize user experiences• Played key roles on multiple projects in a fast-paced agile environment• Utilized multiple approaches to gaining insights, from analytics to traditional user experience exercises • Developed and maintained relationships with customers• Mentored junior staff members in the research and strategy practice

Atlanta, Georgia, Us

• Worked collaboratively with a distributed team across a wide range of desktop applications that support the internal sales teams• Planned, designed, and implemented forward thinking design strategies while adhering to strict and often complicated business rules• Built prototypes quickly to show users in both Atlanta, New York, Detroit, and Los Angeles• Conducted user research (cognitive walkthroughs, ethnographic interviews, card sorting, usability tests, and ranking exercises) in person as well as online with users across the country• Built class syllabus for non-UXers to learn how to conduct user research while helping to lead a large department to a more user-centered culture

• Translated business and user requirements into interactive strategies, websites and marketing collateral for clients ranging from small to large businesses

Atlanta, Georgia, Us

• Understand client objectives and goals for research projects and develop an approach to best meet established needs. Based on research approach, create a discussion guide focused on those goals with a focus on quality to illustrate User needs. • Interpret research conducted; work with User Insight team (including a Project Manager and Strategist) to guide research, analysis and reporting.• Converted requirements, wireframes, and process flows into high fidelity testable artifacts• Developed user experience strategies to address usability issues with client applications

Atlanta, Ga, Us

• Designed and implemented dynamic user interfaces for third-party clients and supportingapplications • Created wireframes, design, and assisted strategy team for large scale clients• Acted as QA for iterative application releases

Atlanta, Ga, Us

• Contributed to the creation of project requirements for RentalHouses.com redesign, planning, and story carding in Agile work environment• Lead designer and major contributor to conceptualization of product, front-end development, and launch of personalization layer of RentalHouses.com• Lead designer responsible for creating prototypes, wireframes, design compositions, standards-compliant XHTML/CSS & HAML on RentalHouses.com• Worked directly with product management and Ruby On Rails development team to optimize consumer search experience and lead generation with a common code base• Responsible for leading a team of designers, prioritizing work, and acted as design team liaison• Lead designer and IA for development of Rentals.com iPhone and Android applications, web app, and mobile site• Lead designer of Rentals.com redesign, responsible for wireframes, content inventory, and standards-compliant XHTML/CSS in .NET environment• Front-end developer for Rentals.com shopping cart experience• Worked with Ruby On Rails development team to create a semantic and standards compliant XHTML/CSS reference document for other designers

• Interfaced with clients daily to ensure a successful project• Planned, designed, developed, executed, and tracked e-mail marketing campaigns• Managed several key client accounts including planning, delegating, and completing tasks to coworkers• Worked closely with Creative Director to identify and create best design and QA practices for the company, including website publish checklist, usability and accessibility checklist• Designed and developed XHTML/CSS standards-compliant semi-custom real estate website templates and e-mail marketing campaigns• Set up and managed several hosting accounts for clients and managed servers using Plesk

Montreal , Québec, Ca

• Worked directly with Art and Creative Directors to produce engaging advertisements for clients including Home Depot Canada, Equifax, AT&T (formally Cingular Wireless), Pleasant Holidays, and AutoTrader.com• Contributed to new business proposal for Dunkin’ Donuts, Baskin Robbins, and Frontier Airlines

Palo Alto, Ca, Us

• Created wireframes for consultant time tracking portal• Designed and developed time tracking portal using XHTML/CSS and PHP• Optimized time tracking portal to create and mail weekly reports in PDF format to managers