Jacklyn Cohen Email & Phone Number

Palm Beach Gardens, Florida, US

• Partner with the Director of Design to shape the strategic vision and priorities for design at Carrier.
• Lead recruitment and retention of top design talent, focusing on interaction design, while staying current with emerging tools and trends.
• Collaborate with product teams to translate technical requirements into actionable, user-centered design solutions.
• Oversee the creation of detailed design artifacts, including personas, storyboards, and information architecture, ensuring all outputs meet high standards.
• Mentor and guide a team of designers, researchers, and strategists, fostering continuous improvement and innovation.
• Lead product-specific research efforts to inform design decisions through customer interviews, usability testing, and observational studies.

• Design collaborative workshops for client discovery sessions
• Teach internal UX teams how to conduct exercises and work in agile methodologies
• Design and build proposals and contracts for client work
• Conduct research, define strategy and present to stakeholders and executives

New York, NY, US

Atlanta, Georgia, US

Atlanta, Georgia, US

Los Gatos, California, US

• Led a squad of researchers, project managers, and other team members as needed to deliver high-quality insights to UserTesting customers
• Provided value for key strategic customer relationships by completing platform trainings, understanding key business initiatives and creating user research road maps
• Ensured high quality deliverables created for customers were clear, compelling, and aligned with their research objectives

Manchester, Greater Manchester, GB

Manchester, Greater Manchester, GB

Berlin, Berlin, DE

• Regularly review student exercises submitted through the CareerFoundry platform
• Lead design reviews and check for fundamental understanding of UX Design concepts
• Conduct regular video calls to discuss student projects in depth
• Suggest supplemental learning materials and personal insights in areas where students are struggling
• Share personal insights and industry best practices

New York, NY, US

• Taught workshops including: UX Bootcamp, Design Studio Methodology, Facilitating Meetings That Don't Suck, Introduction to Wireframes & Prototypes, Sketch Before You Etch: How to Prototype Like A Boss
• Participated as a speaker in several Break into UX panels and Women in Tech Breakfasts

Atlanta, GA, US

• Design, plan and lead user experience research activities and analysis
• Mentor junior strategists and designers and introduce them to lean and agile research methodologies
• Design, build and run client discovery sessions and workshops
• Assist with writing proposals for new business; assist with design, planning and executing of technology conferences
• Participate in internal branding, identity and content strategy workshops
• Participate in developing new business strategies, core offerings, lead generation and community outreach

Atlanta, GA, US

• Helped define and develop effective research and other processes for digital user experiences
• Worked in close collaboration with UX strategists and designers, business, and project teams of business analysts, and developers to optimize user experiences and promote mobile first philosophy
• Played key roles on multiple projects in a fast-paced global environment
• Worked in an agile environment and utilize multiple approaches to gaining insights - from analytics to guerrilla to traditional
• Worked on innovative, analytical approaches to experience research and design across multiple systems and projects - internal and consumer facing

Atlanta, GA, US

• Managed and lead research and strategy projects, serving as the lead on defining the user research experiments including one-on-one interviews, surveys, card sorting and usability tests
• Deployed appropriate research methods, theory and content that addressed business challenges and customer requests
• Planned and conducted qualitative research studies, analyzed field data and clearly communicated insights and opportunities for creating new value
• Worked in close collaboration with UX strategists and designers, business, and project teams of product managers, and developers to optimize user experiences
• Played key roles on multiple projects in a fast-paced agile environment
• Utilized multiple approaches to gaining insights, from analytics to traditional user experience exercises

Atlanta, Georgia, US

• Worked collaboratively with a distributed team across a wide range of desktop applications that support the internal sales teams
• Planned, designed, and implemented forward thinking design strategies while adhering to strict and often complicated business rules
• Built prototypes quickly to show users in both Atlanta, New York, Detroit, and Los Angeles
• Conducted user research (cognitive walkthroughs, ethnographic interviews, card sorting, usability tests, and ranking exercises) in person as well as online with users across the country
• Built class syllabus for non-UXers to learn how to conduct user research while helping to lead a large department to a more user-centered culture

• Translated business and user requirements into interactive strategies, websites and marketing collateral for clients ranging from small to large businesses

Atlanta, Georgia, US

• Understand client objectives and goals for research projects and develop an approach to best meet established needs. Based on research approach, create a discussion guide focused on those goals with a focus on quality.
• Interpret research conducted; work with User Insight team (including a Project Manager and Strategist) to guide research, analysis and reporting.
• Converted requirements, wireframes, and process flows into high fidelity testable artifacts
• Developed user experience strategies to address usability issues with client applications

Atlanta, GA, US

• Designed and implemented dynamic user interfaces for third-party clients and supportingapplications
• Created wireframes, design, and assisted strategy team for large scale clients
• Acted as QA for iterative application releases

Atlanta, GA, US

• Contributed to the creation of project requirements for RentalHouses.com redesign, planning, and story carding in Agile work environment
• Lead designer and major contributor to conceptualization of product, front-end development, and launch of personalization layer of RentalHouses.com
• Lead designer responsible for creating prototypes, wireframes, design compositions, standards-compliant XHTML/CSS & HAML on RentalHouses.com
• Worked directly with product management and Ruby On Rails development team to optimize consumer search experience and lead generation with a common code base
• Responsible for leading a team of designers, prioritizing work, and acted as design team liaison
• Lead designer and IA for development of Rentals.com iPhone and Android applications, web app, and mobile site

• Interfaced with clients daily to ensure a successful project
• Planned, designed, developed, executed, and tracked e-mail marketing campaigns
• Managed several key client accounts including planning, delegating, and completing tasks to coworkers
• Worked closely with Creative Director to identify and create best design and QA practices for the company, including website publish checklist, usability and accessibility checklist
• Designed and developed XHTML/CSS standards-compliant semi-custom real estate website templates and e-mail marketing campaigns
• Set up and managed several hosting accounts for clients and managed servers using Plesk

Montreal, Québec, CA

• Worked directly with Art and Creative Directors to produce engaging advertisements for clients including Home Depot Canada, Equifax, AT&T (formally Cingular Wireless), Pleasant Holidays, and AutoTrader.com
• Contributed to new business proposal for Dunkin’ Donuts, Baskin Robbins, and Frontier Airlines

Palo Alto, CA, US

• Created wireframes for consultant time tracking portal
• Designed and developed time tracking portal using XHTML/CSS and PHP
• Optimized time tracking portal to create and mail weekly reports in PDF format to managers