Jacklyn Magana Email & Phone Number

Cincinnati, Ohio, United States

Cincinnati, Ohio

Cincinnati, Ohio

Software QA Tester - 53 Bank for SLK America• Designed test cases that were appropriate for the project as needed. These were for both new projects, as well as updates to current projects. All test cases were created and maintained in HP Quality Center.• Performed regression, system and smoke testing for all project updates as well as defect fixes.• Tracked and recorded any and all defects found during all phases of testing. Recording of these defects included detailed steps, expected and actual results and any necessary screenshots or photos from the devices so that the defects could be easily replicated by any necessary parties.• Created Power Point presentations for meetings on some occasions. Also performed several duties on Microsoft Excel (keeping track of defect information that included test case numbers, steps performed and all other necessary information) as well as Microsoft Word (creation of documents such as Test Plans and Test Reports up to a PLC3 level).• Took part in End to End testing of devices. This included attending meetings to give feedback to the other members of the team involved in the testing efforts (UAT, billing, etc.) and to hear their feedback on my testing. This helped with the next steps, error catching and an overall successful testing effort.• Kept a strong and open communication with the client, as well as management, at all times. This helped with answering any questions/concerns they may have had in a timely manner.• Performed regression, smoke and system testing on mobile devices (Android and iOS). This included GUI testing of the devices and reporting back any items that did not match the specified requirements.

Colerain, Ohio

• Processed incoming packages and sensitive material for delivery to U.S. locations as well as around the world.• Answered incoming calls from customers and took orders for the production portion of the center, as well as handled the production of many orders given.• Worked with Adobe products for customer orders (Acrobat, Illustrator, etc).• Worked with Microsoft products (Word, Excel, Power Point, etc.).

• Handled all incoming mail and packages and sensitive information for delivery, which included prepping these items and organizing them so the delivery process was easier.• Delivered mail to customers in a timely and professional manner.• Maintained and used company vehicle(s) for delivery use.

Johnson City, Tn 37601

• Cross trained on all positions for the front desk so that I was available for any role if needed. Of these roles were cashier duties, handling referrals for insurance for patients to specialist offices and also creating appointments/handling messages for physicians.• Used the IDX system to enter patient charges at the end of the day.

Associate Of Applied Science - Professional Studies Aas, Information Technology

Completed: Associate's degree in Information Technology.

Psychology

Studied Psychology.

High School Diploma