Jack Mangan Email & Phone Number

Pleasant Hill, Ca, Us

Richmond, California, United States

Richmond, Ca

Richmond, Ca

Acquired Product Management and Supply Chain Management functions and personnel on top of my other responsibilities. Established a formal Project Management Office (PMO) to manage and control overall project planning and delivery of all VICOR line of business solutions. Implement project management standards and controls to improve the customer experience. Developed a new risk awareness model to accurately and transparently address any casual or identified risks. Significantly reduced schedule flaw, requirements inflation, specification breakdown, and associate quality events.Responsible for solutions management and service delivery of high volume transaction processing systems support. Includes technical sales, training, onboarding, and remote & onsite support services.

Richmond, California, United States

Post Metavante acquisition of VICOR. Responsible for all VICOR client solutions management and service delivery of high volume transaction processing systems to licensed and outsourced financial institutions. 1. Software QA Testing2. Software Release Management3. Systems Integration4. Technical Documentation5. Product Training & Client Enablement6. Business & Technical Analysis7. Project Management8. Technical Sales Support & Demonstrations9. Client Conversion Planning & ExecutionPlanned and implemented the RIDS system into a hosted data center environment catering to small financial institutions. Built the onboarding strategy and successfully delivered all customers to the new platform.

Richmond, California, United States

Promoted to resolve gaps to improve the client experience in project planning & delivery, software and solution quality assurance, and overall productization of all VICOR solutions. Successfully implemented a new solution delivery team; therefore, building cross functional capability across the following business functions:1. Software QA Testing2. Software Release Management3. Systems Integration4. Technical Documentation5. Product Training & Client Enablement6. Business & Technical Analysis7. Project Management8. Technical Sales Support & Demonstrations9. Client Conversion Planning & ExecutionSuccessfully achieved assigned goals and objectives; therefore, earned the confidence of large Financial Institution customers. Developed new project delivery and deployment standard operating process and procedures. Established trusted working relationships with VICOR Product Management & Development teams.

Palo Alto, California, United States

VICOR is a specialty systems engineering and consultancy catering to top financial institutions, investment banks, insurance creating new technologies to transform the corporate receivables working capital cycle - selling, invoicing, payments, exceptions management, and credit and collections. Hired to develop new prospects and relationships for specialty systems engineering and business consulting company specialized in business transformation via consulting engagements to identify new technology solutions not commercially available. VICOR's consulting services complement our systems engineering efforts to effect business transformations. Sought joint partnerships with clients allowing for exclusivity of VICOR designed and delivered solutions. VICOR provided three types of consulting services to corporate management, line of business executives, production operations, and information technology executives.1. Strategic Business Consulting 2. Production Operations Consulting 3. Advanced Technology ConsultingVICOR market research and business development enabled high-value best-of-breed products and solutions to be created and delivered to our customers. Innovative solutions launched from consulting outcomes include:1. Receivables Information Delivery System (RIDS) for high volume complex lockbox processing2. Integrated Receivables Management Platform3. eVault Electronic Document Storage4. eBusiness Small Business Suite & Storefront Portal5. EIPP6. Business Intelligence Gathering SystemClients included Morgan Stanley, NationsBank, Bank of America, World Bank, Integrion, JPMorgan, Credit Suisse, PNC Bank, Dreyfus, Core States Bank, Meridian Bank, Lazard Feres, eFunds, RemitStream, Mellon Bank, Seagrams & Co, US Healthcare, Primerica, American International Group (AIG), American International Underwriters (AIU).

Philadelphia, Pa

Hired to launch new workflow automation products and services business. Developed and implemented start-up product and service offering, launch strategy, sales and implementation execution plans, and general business procedures for the new Eastern Region territory. Developed strategic software/consulting sales and marketing plan for both internal AT&T and Fortune 500 prospects. Recognized as tops sales and service delivery performer, and secured largest software and professional services order in the business existence. Initiated cross business unit team discussions of all activities leading to the deployment of the AT&T/NCR workflow automation product in AT&T lines of business including AT&T EasyLink Communication Services and AT&T global Human Resources Information Services (HRISO). Developed requirements for new AT&T workflow automation system contributed to a paradigm shift within multiple AT&T organizations.Successfully managed the territory profit and loss statement.

Philadelphia, Pa

Promoted to create and launch a new national interactive audiotext information services network to leverage maximum network utilization and increase market share. Executive management priority was focused on attention to all details for a favorable and faster business outcomes. Required building out and establishing a national independent content provider structure to align with large consumer products firms and direct marketing companies.Created overall product launch strategy encompassing all elements of the go forward sales channel to increase market penetration and compete against well known telecommunications competitors. Strategy included: Branding, collaterals, pricing and contracting models, agent training and readiness, marketing plan & co-marketing plan, and fulfillment procedures. Secured 82 strategic agent relationships in the first 90 days of the program launch date. Increased interactive audiotext caller traffic from zero minutes to 22 million minutes in three months, and recognized top sales and service performer by executive management. Exceeded all revenue goals.

Oak Brook, Il

Hired to create and launch an independent agent distribution network focused on selling and delivering enhanced network communication services and support to the hospitality industry and commercial business accounts. Innovation-forward program was proven successful in local market and implemented nationwide. Recruited, training, and managed 56 independent agents over a two-year period. Recognized top sales leader and service performer by executive management on both the regional and national level. Exceeded all revenue goals.Also recognized for the ability to address complex technical situations common to the post sales delivery process allowing for successful implementations; therefore, ensuring customer satisfaction.

Chicago, Il

Promoted to create and managed the new Central Region sales and service territory consisting of 8 District offices in major cites in the central United States. Developed infrastructure and process for recruiting, training, motivating and managing a new sales and service staff of twenty-one with the lowest attrition rate in the company. Consistently expanded the customer base while generating sales growth from $150,000 to $5,100,000, and successfully managed the regional profit and loss statement. Recognized top sales leader and performer. Closed the most national accounts in the company history.

St. Paul, Mn

Hired to create new district sales and service territory for specialized computer Data Recovery and High Capacity Disk Storage Maintenance Services company. Established new OEM relationships for customer referrals, enabling rapid expansion of the customer base from zero to approximately 290 clients. Surpassed sales goals and assigned extra tactical and strategic company projects. First company employee to sell specialized disk drive data recovery hardware outside of corporate. Promoted to Regional Sales & Service Manager based on accelerated performance and task execution.