I am a top performing Customer Success Leader and Engagement Manager with an 18-year track record of developing enterprise customer relationships that promote retention and loyalty. As a trusted strategic technology and business advisor introducing a new operations paradigm for client businesses, I incorporate best practices in Customer Success, Emerging Technology, and Managed Services. During my career, I have been a dynamic leader with the ability to penetrate new markets, increase revenue, reduce costs, and drive engineering efforts that lead to exceptional levels of customer satisfaction. I provide transformational leadership with the ability to address IT and operational gaps through technology and service innovation that creates a competitive business advantage for clients. With the capacity to develop relationships at the C level, I have been able to sustain those relationships through a laser focus on superior service delivery. As someone who always been invested in Career development, I have an MCSE certification. And very soon I will be pursuing my PMP certification