Jack Cain Email & Phone Number

San Francisco, Ca, Us

San Francisco, Ca, Us

Bellevue, Washington, Us

Seattle, Wa, Us

- Served as commerce subject matter expert for multiple successful sales cycles by developing and presenting pitch decks, tailoring software demos, and building pricing models- Translated client roadmap vision to internal software developers with organized and prioritized commerce requirements to enhance consumer experience and promote sales conversion- Managed customers’ functional expectations and relationship for project implementation with weekly Q&A sessions, project health tracking, business user documentation, and End-to-End functionality testing- Partnered with clients to innovate the Salesforce Commerce Cloud platform to functionally support over 3 million product SKUs, multi-country storefront rollout with international legal regulations and language translation, and create reusable, templated storefronts for client ease of independent commerce modification and management- Demonstrated leadership through owning client handoff of solution post-launch through numerous training sessions, internal mentorship of peers new to commerce and the Salesforce ecosystem, and guided development team in task assignment, prioritization and clarification of client requirements

Red Bank, Nj, Us

- Architected commerce solutions such as Buy Online/Pickup in Store functionality, AI powered product recommendations, and site search auditing for business-to-consumer needs to simplify user experience and drive increased engagement - Led cross functional discovery sessions to create business requirement and functionality documentation and presented to C-suite level stakeholders to support key decision making in roadmap design

Red Bank, Nj, Us

- Provided data-backed recommendations through Salesforce, Google Analytics and industry best-practices to support project roadmap initiatives and expand Project Management role responsibilities, owning day-to-day project team scrum calls, client communications and governance meetings - Drove and created external initiatives for student outreach at local college (Moravian) to support continuing education within the commerce space and expand Fenom’s internal college graduate recruitment reach

Chicago, Il, Us

- Led requirement gathering sessions with 13 stakeholders across 57 countries to develop a database of 400 user stories in Adobe Experience Manager resulting in increases in click through rates by 40% and lead generation by 110% - Managed the allocation of development tasks within a team of 6 developers to optimize completion of scoped work which allowed capacity for an additional 5% of out of scope work within each sprint cycle - Executed daily QA testing and end-to-end regression testing, led smoke testing of code post-deployment to confirm code change requirements and owed daily scrum calls with development team to address project blockers- Consulted client leadership to identify and develop KPIs and refine client future state roadmap by leveraging embedded analytics to find opportunities to combine, omit and redirect goals; resulting enhancements led to a 115% increase in navigation usage and decrease in bounce rate by 45% across the site

Cookeville, Tennessee, Us

- Prepared analysis and summary of marketing KPI’s for weekly slide decks and dashboards for a portfolio of 7 digital news sites to support the Chief Strategy Officer and Director of News Operations

- Founded and operated a lawn care and landscaping business which served upwards of 10 weekly customers around the local neighborhood; Managed multiple employees to expand the service area

Iowa City, Iowa, Us

- Coordinated production equipment dropoff and set up for monthly campus music concerts