John (Jack) Mccloskey Email & Phone Number

Miami, Fl, Us

Dallas, Texas, Us

Led the development of IRS-specific training programs, reducing onboarding time by 50% and improving team productivity through efficient CRM and BPM workflow integration. Managed the complete CRM software lifecycle for IRS tax systems, from requirements gathering to deployment, ensuring seamless system integration, data accuracy, and federal regulatory compliance. Designed and optimized SQL queries to improve data integrity, audit processing, and enhancement of compliance reporting capabilities. Directed the management of large-scale ETL pipelines, consolidating data from multiple sources and improving reporting accuracy through workflow modernization. Demonstrated expertise in project lifecycle management, regulatory compliance and data governance to achieve measurable business outcomes.

Alpharetta, Georgia, Us

Redesigned JIRA as a project planning tool, implementing best practices and delivering comprehensive training to ensure proper adoption and full utilization of its capabilities. Created detailed project backlogs, improved workflows, and introduced custom dashboards and sprint views to enhance task management and improve team visibility. Strengthened collaboration between near-shore and on-shore teams by clearly defining "as-is" and "to-be" system requirements, reducing miscommunications and improving alignment. Led the identification and implementation of critical system integrations for a telecom startup, including Billing, On-Site Technicians, Truck Rolls, Territory Management, and Line Drops for new customers. Streamlined workflows and aligned project execution with PMI best practices, improving resource planning and enhancement of product delivery.

Fort Worth, Texas, Us

Led the creation of detailed requirements documentation, including RFPs, SOWs, and user stories, to support HealthNet client projects and align deliverables with business objectives. Successfully rescued two $2.5 million Autism Care Demonstration (ACD) initiatives by resolving critical DevOps environment synchronization issues, improving project timelines and resource management. Designed and executed QA and UAT test plans, ensuring project quality and alignment with stakeholder expectations. The ACD program was particularly meaningful due to its focus on autism, allowing me to contribute to impactful outcomes while leveraging Agile methodologies, stakeholder collaboration, and project management best practices to drive success.

Led the recovery of $20 million in losses at Healthfirst by implementing targeted solutions and managing critical 834/837 EDI processing projects, demonstrating expertise in data integration, claims management, and healthcare compliance. At 3M, developed an innovative solution for VAC Devices that reduced wound care needs by 50% for government clients, achieving healthcare savings of 21-34% through advanced process performance updates and medical device integration. At Centene, spearheaded discovery sessions and implemented business solutions to unify East and West Coast operations, decommissioning the Macess platform and transitioning 25,000 users to Pega and Kafka Streams. These efforts enhanced system scalability, data flows, and fostered enterprise-wide collaboration.

Cambridge, Ma, Us

Optimized workflows and improved productivity by leveraging Pega BPM techniques to enhance operations and cross-functional collaboration. Designed and implemented PNC’s Risk Rating Platform, integrating it with Pega KYC to manage Commercial Loan Exposure and Probability at Default, which elevated customer experience rankings to #1 among Northeast Banks. Developed an Omni-Channel Offer Management System to ensure enterprise-wide data consistency for card services and refinancing, driving improved customer satisfaction and operational accuracy. At Deepwater Horizon, utilized Pega solutions to implement advanced fraud detection and claims validation processes, preventing over 1,800 fraudulent submissions and saving more than $25 million. At the US Census Bureau, developed a Pega-based application that increased enumerator productivity by 48.57%, enabling the 2020 Decennial Census to be completed six weeks ahead of schedule.

Bethesda, Md, Us

Led the design and integration of custom call center applications for the Service Desk, utilizing VOIP telephony and web-service APIs to enhance corporate password management and strengthen security against penetration attacks. Leveraged C#, Xamarin, and MS Visual Studio to deliver cross-platform compatibility for over 122,000 users, ensuring seamless functionality and system reliability. Spearheaded the enterprise deployment of Eureka Streams, an internal communication platform, by developing Linux shell scripts for batch processing, startup and shutdown procedures, and corrupt file detection, significantly enhancing system reliability and user satisfaction. Administered SharePoint workflows, page layouts, and data migration strategies to improve system usability. As a Scrum Master, implemented Agile project management practices for web application development, managing epics, tracking tasks, and aligning deliverables with business objectives. Designed SQL-integrated web interfaces for COTS product requests, improving request tracking and product provisioning. Created an address validation microservice that reduced vendor master data errors from over 1,000 to fewer than ten and automated Hyperion DRM report processing through custom batch scripts, ensuring data accuracy across multiple systems.

Basking Ridge, Nj, Us

Implemented and transformed POS systems to enhance sales operations, inventory tracking, and improve overall efficiency across retail locations. Recognized as the top-performing salesman in the Northeast Atlantic District for driving significant revenue growth through strategic customer relationship management and tailored sales approaches. Successfully managed inventory across three site locations, ensuring accurate stock tracking, availability, and alignment with business objectives. Demonstrated expertise in POS system implementation, inventory control, sales strategy development, and building strong customer relationships to achieve business goals.

Master'S Of Science, Software Engineering

Bachelor'S Of Science (B.S.), Information Sciences