Chief Product Officer
Current
Mar 2023 - Present
AeroLeads people directory · profile
Jack Mcdonnell Email & Phone Number
Chief Product Officer, City of Boston
at
City of Boston
1 work email found
@notname.com
4 phones found area 781 and 617
LinkedIn matched
4 data sources
Profile completeness 100%
Current company
Role
Chief Product Officer, City of Boston
Location
Boston, Massachusetts, United States
Who is Jack Mcdonnell? Overview
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Quick answer
Jack Mcdonnell is listed as Chief Product Officer, City of Boston at City of Boston, based in Boston, Massachusetts, United States. AeroLeads shows a work email signal at notname.com, phone signal with area code 781, 617, and a matched LinkedIn profile for Jack Mcdonnell.
Jack Mcdonnell previously worked as Chief Product Officer at City Of Boston and Director, Learning Platforms (Customer training technology product leader) at Athenahealth. Jack Mcdonnell holds B.A., Liberal Arts from Sarah Lawrence College.
Company email context
Email format at City of Boston
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{first}@notname.com
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AeroLeads found 1 current-domain work email signal for Jack Mcdonnell. Compare company email patterns before reaching out.
Profile bio
About Jack Mcdonnell
I am a Software-as-a-Service, B2B product management professional with 20 years of experience leading teams and building technology capabilities. I get excited by elegant solutions that solve gnarly, complex market problems and I’m drawn toward opportunities that have a social mission at their core. For the most recent 13 years I was responsible for driving technology work at athenahealth that shaped and scaled the customer success & service experience as the health tech company grew from $200 million to over $1 billion in annual revenue. Through that work I developed considerable experience scaling customer service operations teams, and also led a number of large-scale CRM and customer experience platform migrations. I’m cool-headed by nature and I believe that technology change isn’t scary—provided that we keep curiosity and empathy at the center of everything we do to create value for our users.
Listed skills include Product Management, Enterprise Software, Management, Saas, and 8 others.
Current workplace
Jack Mcdonnell's current company
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13 roles
Jack Mcdonnell work experience
A career timeline built from the work history available for this profile.
Director, Learning Platforms (Customer Training Technology Product Leader)
Owned responsibility for the Learning Management System (LMS) driving product training for over one million customer users and 6500+ athenahealth employees. Partnered with the Customer Success division to promote customer training engagement.Turned around a historically underperforming LMS team. Rebuilt stakeholder trust by ensuring on-time delivery of.
Aug 2020 - Jun 2022
Director, Product Management
Led a team responsible for building strategic technology capabilities in partnership with the Customer Success division. Drove the development roadmap of athenahealth’s customer service, digital customer community, and professional services automation systems.Transformed the digital face of the Customer Success organization through the creation of the.
Jul 2018 - Aug 2020
Senior Manager, Product Management
Defined a multi-release roadmap to retire several legacy customer support tools and establish Salesforce’s Experience Cloud as a unified platform for online customer engagement across all points in the relationship lifecycle. Led development from initial concept validation through minimum viable product launch.Shifted 14% of phone support demand to online.
Jan 2017 - Jul 2018
Senior Manager, Product Innovation/Senior Technical Program Manager
Managed a year-long project that resulted in a one-day CRM cutover from SugarCRM to Salesforce, across a 2000+ user base, with negligible disruption to business operations.Removed barriers to issue resolution and enabled 90% of insurance claim posting issues to be resolved within 1 day (rising from 30%), by creating controls and logic for issue routing.
Jan 2014 - Jan 2017
Product Innovation Manager
Transformed end users’ product support experience over several years. Drove client satisfaction up, transfer rates down, and handle time down through technology change as our Client Support Center grew from 40 people to over 450.Built a low-cost self-service issue resolution channel, through which nearly 10% of live support calls were preempted.Drove.
Apr 2009 - Jan 2014
Product Manager
My Perfect Gig, Inc.
Drove the company’s first product roadmap planning effort and led the development of four product releases in six months.Conducted beta user research to define requirements for the company’s first release to market.
May 2008 - Feb 2009
Mba Candidate
Graduated summa cum laude. Concentration in Managing the Technology Intensive Enterprise (MTIE).
Aug 2006 - May 2008
Product Manager
Determined market needs and growth opportunities for $20M product line through customer interviews and industry and competitive analysis.Defined requirements for end-user interface design, external partner system integration, and internal configuration and reporting system changes.Led a cross-functional team to migrate twelve legacy applications to a.
Nov 2004 - Aug 2006
Product Manager
Oct 2003 - Nov 2004
Sr. Sales Engineer
Mar 2001 - Oct 2003
Technical Support Engineer
Jan 2000 - Mar 2001
Technical Instructor
Apr 1999 - Jan 2000
2 education records
Jack Mcdonnell education
B.A., Liberal Arts
Sarah Lawrence College
Mba
Babson F.W. Olin Graduate School Of Business
FAQ
Frequently asked questions about Jack Mcdonnell
Quick answers generated from the profile data available on this page.
What company does Jack Mcdonnell work for?
Jack Mcdonnell works for City of Boston.
What is Jack Mcdonnell's role at City of Boston?
Jack Mcdonnell is listed as Chief Product Officer, City of Boston at City of Boston.
What is Jack Mcdonnell's email address?
AeroLeads has found 1 work email signal at @notname.com for Jack Mcdonnell at City of Boston.
What is Jack Mcdonnell's phone number?
AeroLeads has found 4 phone signal(s) with area code 781, 617 for Jack Mcdonnell at City of Boston.
Where is Jack Mcdonnell based?
Jack Mcdonnell is based in Boston, Massachusetts, United States while working with City of Boston.
What companies has Jack Mcdonnell worked for?
Jack Mcdonnell has worked for City Of Boston, Athenahealth, My Perfect Gig, Inc., Babson College, and Getconnected, Inc..
How can I contact Jack Mcdonnell?
You can use AeroLeads to view verified contact signals for Jack Mcdonnell at City of Boston, including work email, phone, and LinkedIn data when available.
What schools did Jack Mcdonnell attend?
Jack Mcdonnell holds B.A., Liberal Arts from Sarah Lawrence College.
What skills is Jack Mcdonnell known for?
Jack Mcdonnell is listed with skills including Product Management, Enterprise Software, Management, Saas, Product Marketing, Start Ups, Cross Functional Team Leadership, and Salesforce.Com.
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