Jack Mcleod Email & Phone Number

Oak Ridge, Nc, Us

Dublin 2, Ie

Irvine, California, Us

Led the stand-up of organization responsible for developing hybrid cloud and datacenter infrastructure strategies and architectures, directing professional services strategic efforts to promote, engineer, implement, and support enterprise-class hybrid cloud datacenter, storage, compute, hyper-converged infrastructure, cybersecurity, ERP, disaster recovery, resiliency, and networking technologies, with eight direct reports and a national team responsible for over $900 million in total revenue.•Developed multi-million dollar IT budgets for cloud solutions, boosting efficiency by 25% & reducing program timelines by 30%.•Championed cloud adoption strategies, increasing service and product sales by 21% YoY.•Led the development of multi-year digital strategies for customers, boosting IT efficiency by 50% and reducing project budgets by 30%.•Cultivated key partnerships with major vendors like HPE, Dell, Broadcom, NetApp, Pure, and Cisco for product development and product management and to drive customer success.•Implemented cutting-edge data technologies (AI, ML, analytics) to enhance business intelligence and self-service.•Directed and oversaw the development, architecture, engineering, and deployment efforts for Fortune 500 customers spanning all infrastructure domains and business functions with an organization as well as providing, directing, and training resources needed to support the deployed solutions.•Provided strategic leadership for the development, recruitment, and retainment of resources needed to accomplish strategic IT objectives.•Led the adoption and integration of cutting-edge data technologies, including AI and machine learning, to enhance business intelligence, operational efficiency, and self-service•Lead worldwide enterprise customer support organization for key accounts, managing first and second level support as well as responding to critical outages and issues while maintaining overall customer satisfaction rating of 98%.

Irvine, California, Us

Directed a cross-functional team of more than 20 IT architects and engineers for professional services in charge of modernizing IT storage, networking, HCI, compute automation, Kubernetes and virtualization infrastructures, transitioning technologies from outdated environments to updated, cost-effective hybrid cloud solutions using AWS and Azure coupled with seamless on-premises integrations and enterprise customer support that strongly aligned with business objectives.•Built strong customer relationships to deliver solutions. Reduced TCO by 20% through efficiency and security improvements and by eliminating technical debt.•Spearheaded efforts for net new solutions or updating existing solutions, integrating into the current CI/CD pipeline or deploying a new CI/CD pipeline.•Created and managed metrics designed to show project delivery quality, overall staff utilization, and professional services engagement success based on customer and sales team feedback as well as time to deliver and gross profit (GP) for engagement.•Fostered relationships with six major vendor partners to create programs that enhance support, training, and design integration initiatives.•Directed platform engineering and automation for cloud and hybrid-cloud architectures, establishing a standard, repeatable deployment and integration methodology that accelerated solution deployment.•Developed & shared performance metrics (KPIs/MBOs) for customers, enabling data-driven decision making.•Managed service providers, including governance structures, contract management, financial analysis, and strategic partnerships as well as designing operational efficiency matrixes to be used by the service provider when working with the customer.•Designed architecture for customers enabling data sharing across different functions, internal customers, and external partners.•Partnered with sales regions to deliver hybrid cloud solutions (On-premises, Azure & AWS) for seamless, unified customer integration.

Cambridge, Ma, Us

Led a talented cross-functional team of more than 20 architects, engineers, and developers in charge of designing, implementing, developing, and supporting the enterprise for hybrid cloud solutions; oversaw a $7 million budget used for hardware and software procurement, resource management, and team training.• Designed and implemented a three-year strategy for developing optimal practices governing the migration of on-premises workloads to cloud environments, and the implementation of automation and observability solutions in order to meet the cloud-first business object set by the board of directors, increase overall IT efficiency by 25%, and lower TCO for IT by 20%.• Cultivated strong vendor and consultant relationships to drive the successful implementation of hybrid cloud environments operating in on-premises, Azure, AWS, and Google cloud platforms.• Guided the creation of innovative best practices and strategies used by business units to quickly move workloads to cloud environments.• Developed a deep understanding of the end-to-end business strategies and innovation objectives for drug discovery and clinical trials and designed cloud, storage, network, and computer systems to successfully accommodate these strategies and objectives.• Instructed and trained colleagues on cloud computing concepts; provided coaching in optimal methods for deploying virtualization, storage, and security solutions.• Delivered presentations to C-level executives, covering strategies and solutions for on-premises cloud, storage, observability, automation, resiliency, and virtualization activities.

San Jose, California, Us

Lead product manager for NetApp storage and VMware virtualization and private cloud integrations, which included strategically managing integration points between NetApp Clustered Data ONTAP and VMware systems as well as product planning, development, testing, delivery and maintenance.• Led cross-functional product teams along with MRD review and roadmap development, ensuring consistent quality control throughout all phases of the product lifecycle, from conceptualization through engineering and implementation, to post-launch support.• Developed automation and orchestration workflows for NetApp software-defined storage solutions based on customer and field requests; also led the design and implementation of VMware and NetApp cloud solutions for automation, observability, and resiliency.• Oversaw the development of a NetApp storage automation plugin for VMware vCenter Orchestrator, enabling seamless integration between NetApp automation and VMware.• Designed converged and hyper-converged systems for customer cloud initiatives at headquarters and remote locations; created solution delivery-related technical collateral, including best practices guides, solutions guide, field presentations, and white papers.• Collaborated with cloud vendors responsible for product integration, maintaining highly productive strategic relationships with partners such as VMware, Cisco, and Fujitsu; worked closely with partners to create reference architectures and detailed designs for various environments with the result being a net of $450 million in revenue generated by all three organizations from this project.

Us

Project Manager for all server, storage, cell phone services, and monitoring service projects.Lead a team of five for the architecture, installation, administration, and support of Windows and Linux servers, NetApp storage, and Microsoft Active Directory, Citrix, and VMware vSphere hosts.Created technical documentation, manuals, and instruction aides for all systems used in the organization. Responsible for the installation and testing of new technologies and for creating standard operating procedures for the implementation of new technologies within the Sealy environment.Designed, installed, and administered a geospatial proof of delivery and piece tracking system for handling returns, damage, and truck tracking throughout the United States.Authored new SOPs to guide staff members and ensure compliance with company standards in order to protect data assets.Trained and mentored junior level employees in daily administration of corporate systems.Served as the principal architect on major information technology intitiatives.Implemented and tested Cisco Wide Area File System (WAFS), switches, routers, and firewalls.Lead the design of enterprise WSUS environment for patch management for Windows desktop and server systems.Designed and delivered presentations for external customers for handheld technology Sealy drivers used in order to scan, track, and return beds from trucks during delivery.

San Francisco, California, Us

Performed systems engineering and administration for over 5000 servers throughout the organization.Installed, administered, and supported VMware ESX 2.1 and 2.5 servers.Designed templates and installed Virtual servers for VMware ESX 2.1 and 2.5 servers.Installed DMZ Relay servers for secured access for outside vendors and insured proper firewall rules were in place for this access.Determined feasibility for server virtualization based on bandwidth consumption, hardware requirements, and disk space allocation.Migrated physical servers to virtual servers and performed application migrations for each server.Installed, administered, and supported Windows 2000 and 2003 Servers, Microsoft Internet Information Servers 5.0 and 6.0, and Microsoft SQL 2000 and 2005 Servers.Created technical documentation of systems used throughout the organization. Designed project outlines and objectives and ensured all project participants had a thorough understanding of the goals of the projects. Installed IIS and ISA servers in the DMZ and setup servers to forward and redirect information through the internal firewall into the corporate WAN.Successfully migrated multiple applications across server platforms during multiple phases of the worldwide server upgrade project.

Basel, Basel, Ch

Team lead for the systems engineering and administration for over 150 sites and over 5000 servers throughout North America, South America, and Europe.Team lead for day-to-day network administration and trouble-shooting within Windows NT 4.0 Server, 2000 and 2003 Active Directory Networks and Exchange 5.5, Exchange 2000, and Exchange 2003 e-mail solution. Administered over 30,000 mail boxes and user accounts for Exchange 5.5 servers and Active Directory.Worked with the CIO of North American Operations in order to implement a successful roll-out strategy for handhelds and smart phones.Installed and implemented wireless Intellisync Mobile Suite services for remote mail, calendar, contact retrieval and updating.Authored new IT policies, SOPs, and technical documents to guide staff members and ensure compliance with company standards in order to protect data assets.Project manager for the design, testing, and implementation of Software Update Services (SUS), Windows Update Services (WUS), and Windows Systems Updates Servers (WSUS) for centralized patch management for the organization.Created supporting documentation for projects including timelines, goals, objectives, deliverables, cost benefit analysis, returns on investments, and capital expenditure requests.Project manager for the backup solution upgrade for all servers throughout North America, South America, and Asia affecting over 5000 systems.Setup and administered VMware 2.5 Enterprise Environment.Project manager for the implementation of Citrix Metaframe 3.0 to support key applications.Performed installation and trouble-shooting on Microsoft Internet Information Server 5.0 and 6.0. Designed and implemented disaster recovery plans for multiple departments within the Syngenta Crop Protection organization.

Greensboro, North Carolina, Us

Designed and performed network administration for Windows 2000 and 2003 Active Directory Networks and Exchange 2000 and Exchange 2003 servers for over 100 different organizations throughout the United States and Canada.Managed, designed and implemented complete network solutions for customers including servers, operating systems, DMZ's, routers, switches, firewalls, and other network attached equipment.Project manager for upgrades from Windows NT 4.0 infrastructures to Windows 2003 Active Directory infrastructures for 15 separate customers.Designed standard operating procedures for clients as well as created support models for multiple IT organizations.Planned, designed, and implemented secure wireless solutions for clients.Installed and maintained ISA 2000 and 2004 servers and Microsoft IIS 5.0 and 6.0 servers for customers.Project manager for the design and implementation of enterprise antivirus, Spam, and spyware solutions for clients.Performed repairs, upgrades, and advanced system support for laptops, desktops, and servers.Installed and supported Blackberry servers for clients as well as administering Blackberry handhelds for clients.Performed administration and trouble-shooting on Cisco routers, firewalls, VPN concentrators, and switches.Project manager for the implementation of multiple disaster recovery plans for customers.

Managed all activities related to the effective development, management, and support of the company's network and computerized systems. Responsibilities included ensuring FAA compliance and direct oversight of databases, e-mail, web, Intranet, LANs, WANs, connectivity, disaster recovery, testing, phone systems, and lab systems for operations at 36 locations across the United States and Canada.Recruited and trained employees for staff augmentation.Project manager for the Windows XP operating system upgrade for all desktops and laptops.Maintained schedules and staffing for continuous 24/7 support.Supervised the installation and administration of the Blackberry servers for the organization as well as the administration of all Blackberry handhelds for the organization.Managed a successful migration from Exchange 2000 to Exchange 2003 Server.Project manager for the design and implementation of the corporate wireless network solution to Airline customers at 36 locations throughout the world. Streamlined the WAN infrastructure by implanting a cheaper, better, faster and more reliable alternative.Interfaced with departments and vendors to identify the needs of customers and users and develop effective plans to ensure that their requirements were met in a timely and cost-effective manner.Planned and managed a budget of $1 million and assisted in IT budget planning for other departments.Developed the departmental service level agreements and attained executive sign-off for them. Increased efficiency, response time, and customer satisfaction levels for support activities by 98%.

Managed a team of three employees to in order to ensure 24/7 support of desktop and server environments which included 2000 desktops and laptops, 400 PDA's and Blackberries, and 300 Windows 2000 Servers. Performed network administration and trouble-shooting on the Windows 2000 Active Directory Network and Exchange 2000. Project Manager for Windows 2000 operating system upgrade project which affected 2000 employees, 2000 computer systems, and over 60 servers in four divisions in two states. Authored new IT policies and SOPs to guide staff members and ensure compliance with company standards in order to protect data assets.Project manager for the corporate anti-virus implementation, ADP/Kronos implementation, and divisional desktop environment merger. Increased efficiency, response time, and customer satisfaction levels for support activities by 90 percent.

Global, Us

Lead a team of nine employees in the support for over 400 servers, 4000 desktops and laptops, 500 printers, and 1000 PDA's and Blackberries. Performed employee evaluations and reviews and recommended merit increases to management.Project manager for the campus Windows 2000 rollout that affected over 2000 employees, 2000 desktops and laptops, and 400 servers. Supervised and performed system support for servers, laptops, and desktops. Increased efficiency and response time for the team by 90% by implementing performance based rewards.

Columbia, Sc, Us

Bachelor Of Science, Management And Information Systems

Education record