Jackie Mcmurtry Email & Phone Number

Hendersonville, Tennessee, United States

Collaborate with underwriters, loan officers and dealerships to facilitate loan approval process. Evaluate creditworthiness of loanapplicants by analyzing credit reports, income documentation, employment history, and other relevant financial information.Provide excellent customer service by addressing inquiries, resolving concerns, and ensuring a smooth and efficient loanapplication process. Identify and mitigate potential risks associated with loans● Led a team of colleagues in managing the department for three months, in absence of senior managers.● Recognized for exceptional performance and entrusted with additional responsibilities in the areas of title exceptionsand errors for the Indirect and Lending department.● Collaborated with Todd McEachern, the direct loan specialist, to reduce title errors from 180 days to just 60 days.

Nashville Metropolitan Area

Coordinated and executed collateral release process following company policies and procedures. Reviewed loan or creditdocumentation to ensure completeness and accuracy for collateral release purposes. Assessed and mitigated risksassociated with collateral release, including identification of potential fraud or discrepancies. Liaised with internaldepartments, borrowers, and stakeholders to obtain necessary information and documentation for collateral release.● Provided valuable assistance in the home equity collateral release department.● Commenced training process to enhance professional skills for effective management of auto loans.● Performed various critical tasks, such as efficiently processing lean satisfactions on home equity loans.

Nashville Metropolitan Area

Addressed customer inquiries, resolved issues, and provided exceptional customer service via phone and email. Built strongrelationships with clients, superiors, colleagues, and industry peers through responsive and open communication andservice. Reviewed and validated information for accuracy, while proactively managing delinquent accounts, preparingessential loan documentation, and utilizing spreadsheets for precise fee and payment calculations.● Surpassed monthly production and quality performance targets as subject matter expert (SME), while guiding juniorteam members in resolving complex issues.● Optimized smooth workflow by actively overseeing monetary transactions, conducting account research, solvingproblems, and ensuring compliance with regulations.

Nashville Metropolitan Area

Assisted customers with policy-related inquiries, including policy changes, endorsements, renewals, cancellations, andupdates. Communicated insurance products, coverage details, terms, and conditions to customers. Maintained customerrecords, update policy information, and document customer interactions, transactions, and inquiries in company's databasePage 2 | 2or CRM system. Identified areas for process improvement, suggested enhancements and participated in projects aimed atstreamlining operations and improving customer experience.● Managed daily duties running reports and ensuring clients maintained adequate insurance coverage for homeequity loans and lines of credit.● Entrusted with an additional duty of resolving platinum disputes that involved regular communication with Fema andrequesting property maps from clients to verify zone statuses.