Jackie Mcmurtry Email & Phone Number

Hendersonville, Tennessee, United States

• Collaborate with underwriters, loan officers and dealerships to facilitate loan approval process. Evaluate creditworthiness of loanapplicants by analyzing credit reports, income documentation, employment history, and.
• Led a team of colleagues in managing the department for three months, in absence of senior managers.
• Recognized for exceptional performance and entrusted with additional responsibilities in the areas of title exceptionsand errors for the Indirect and Lending department.
• Collaborated with Todd McEachern, the direct loan specialist, to reduce title errors from 180 days to just 60 days.

Nashville Metropolitan Area

• Coordinated and executed collateral release process following company policies and procedures. Reviewed loan or creditdocumentation to ensure completeness and accuracy for collateral release purposes. Assessed and.
• Provided valuable assistance in the home equity collateral release department.
• Commenced training process to enhance professional skills for effective management of auto loans.
• Performed various critical tasks, such as efficiently processing lean satisfactions on home equity loans.

Nashville Metropolitan Area

• Addressed customer inquiries, resolved issues, and provided exceptional customer service via phone and email. Built strongrelationships with clients, superiors, colleagues, and industry peers through responsive and.
• Surpassed monthly production and quality performance targets as subject matter expert (SME), while guiding juniorteam members in resolving complex issues.
• Optimized smooth workflow by actively overseeing monetary transactions, conducting account research, solvingproblems, and ensuring compliance with regulations.

Nashville Metropolitan Area

• Assisted customers with policy-related inquiries, including policy changes, endorsements, renewals, cancellations, andupdates. Communicated insurance products, coverage details, terms, and conditions to customers..
• Managed daily duties running reports and ensuring clients maintained adequate insurance coverage for homeequity loans and lines of credit.
• Entrusted with an additional duty of resolving platinum disputes that involved regular communication with Fema andrequesting property maps from clients to verify zone statuses.