Jack Melillo Email & Phone Number

Atlanta, Georgia, US

• Recruited to this role with Assurant to liaise with Apple regarding AppleCare enrollment and claims invoicing operations for wireless device insurance.
• Disproved a $30M overcharge to a major business partner, securing the company's bottom line.
• Reconcile invoicing for 15M+ customer contracts to 99.98% accuracy
• Revived a $5M/month revenue stream by identifying and correcting system problems.
• Spearhead a cross-functional project team tasked with developing a simplified process to reconcile AppleCare invoicing for enrollment and claims.
• Analyze the profitability of the AppleCare project by conducting comprehensive estimations of inventory cost savings vs. enrollment expenses.

Exton, PA, US

• Hired and supervised a 3-member team, prioritizing workload and delegating tasks.
• Conducted analytics and reporting for the supply chain group in order to drive efficiencies.
• Supported senior leadership by conducting monthly inventory reporting with variance analysis.
• Fueled major efficiency gains and business process improvements as a result of delivering key insights regarding backorders labor performance, and inventory management.
• Delivered accurate and actionable analysis of revenue related to the open book of business.
• Introduced tools for managing temporary placement inventory against tightly managed budgets.

West Chester, Pennsylvania, US

• Achieved a 60% improvement in quality scores over 3 years as a result of pioneering Supplier-level Sales, Customer Feedback, and Compliance scorecards.
• Saved $2M/year by developing an analytics-driven workflow management process.
• Cut labor and travel expenses by $700,000/year as a result of a complex ad hoc analysis.
• Secured a $1M+/year reduction in packaging and freight costs by spearheading the development and integration of a new outbound packaging optimization model.
• Supervised 2 staff members while determining and prioritizing workload.
• Hired by QVC to develop operating models for the Distribution and Returns group.

US

• Joined Intracorp to lead the information management function for the Revenue Management group
• Supervised two remote information management staff who supported separate units of the Revenue Management organization.
• Scheduled jobs, new reporting requests and projects among information management staff.
• Led development of analytical and operating applications, resulting in reduced rate change processing hours, reduction of 25% of staff and improved accuracy of 15%.

Mba, International Business

Bs, Finance

Certificate, Six Sigma Black Belt And Lean Six Sigma