Jack Melillo Email & Phone Number

Atlanta, Georgia, Us

• Recruited to this role with Assurant to liaise with Apple regarding AppleCare enrollment and claims invoicing operations for wireless device insurance.• Disproved a $30M overcharge to a major business partner, securing the company's bottom line. • Reconcile invoicing for 15M+ customer contracts to 99.98% accuracy • Revived a $5M/month revenue stream by identifying and correcting system problems. • Spearhead a cross-functional project team tasked with developing a simplified process to reconcile AppleCare invoicing for enrollment and claims.• Analyze the profitability of the AppleCare project by conducting comprehensive estimations of inventory cost savings vs. enrollment expenses.• Forge relationships with colleagues at Apple with a focus on Enrollment and Claims processes.• Partner with IT while overseeing a log of enhancement and repair requests.

Exton, Pa, Us

• Hired and supervised a 3-member team, prioritizing workload and delegating tasks. • Conducted analytics and reporting for the supply chain group in order to drive efficiencies. • Supported senior leadership by conducting monthly inventory reporting with variance analysis. • Fueled major efficiency gains and business process improvements as a result of delivering key insights regarding backorders labor performance, and inventory management. • Delivered accurate and actionable analysis of revenue related to the open book of business. • Introduced tools for managing temporary placement inventory against tightly managed budgets.

West Chester, Pennsylvania, Us

• Achieved a 60% improvement in quality scores over 3 years as a result of pioneering Supplier-level Sales, Customer Feedback, and Compliance scorecards.• Saved $2M/year by developing an analytics-driven workflow management process. • Cut labor and travel expenses by $700,000/year as a result of a complex ad hoc analysis. • Secured a $1M+/year reduction in packaging and freight costs by spearheading the development and integration of a new outbound packaging optimization model. • Supervised 2 staff members while determining and prioritizing workload. • Hired by QVC to develop operating models for the Distribution and Returns group. • Created and managed the analytics function for the Quality and Supply Chain groups.• Held complete ownership of budget and forecast process and variance analysis, utilizing activity-based costing and volume forecasting.• Implemented the analytical, data management, systems development, operational and financial impact assessment functions for the QA, QC, and Inbound Supply Chain groups.• Developed, analyzed, and facilitated the discussion of Key Performance Indicators (KPIs).• Provided challenging projects designed for individual growth and departmental effectiveness.• Generated weekly labor "flash" reporting and monthly budget variance packages.• Also was employed by QVC from March 1996 to September 2005

Us

Joined Intracorp to lead the information management function for the Revenue Management group• Supervised two remote information management staff who supported separate units of the Revenue Management organization.• Scheduled jobs, new reporting requests and projects among information management staff.• Led development of analytical and operating applications, resulting in reduced rate change processing hours, reduction of 25% of staff and improved accuracy of 15%.

Mba, International Business

Bs, Finance

Certificate, Six Sigma Black Belt And Lean Six Sigma