People ManagementResponsible for the line management of up to 11 direct reports. Monitoring performance to ensure targets are met whilst considering their development and individual motivation. Understanding each individuals needs and tailoring my approach as appropriate to ensure they remain empowered and successful; whilst being constructive when falling behind target and providing a solution focused approach.LeadershipAlongside direct line management responsibility, overseeing a team of up to 110 people. Spending a huge amount of time developing the culture and environment in order to allow these individuals to thrive. I believe in giving people responsibility and ownership of their targets, whilst providing them with the tools and feedback to work to the best of their ability; also remaining open and honest to feedback and implementing change, where necessary.Business Road-MappingDesigning and implementing strategic process maps for all customers, reaching an audience of 150,000 people in 2016. Mapping each individual communication, both marketing and transactional, to ensure that each customer had a consistent and positive experience.Project ManagementManaging a series of complex projects with the ultimate aim of improving efficiency and sales performance. Using a number of project management tools to ensure effective 360° communication and reporting to all stakeholders whilst operating within strict budgets and timeframes.Performance ManagementConstant analysis of performance in order to achieve stretching targets. Developing tracking tools and using CRM software to identify areas of strength and weakness and act accordingly; distributing resources where necessary.