- Triage and manage support tickets using ConnectWise Manage- Set up new user accounts for various businesses on the Windows Office portals: Azure Entra, SharePoint, etc.- Configure new user workstations utilizing tools such as Immy Bot and remote connection tools- Provide technical support and troubleshooting for hardware and software issues- Conduct in-depth problem analysis and implement effective solutions- Train new users on software applications and IT systems.- Document technical procedures and resolutions in detail for future reference using ITGlue.- Collaborate with higher-level support staff to resolve complex technical issues- Perform onsite support and installation of IT equipment at client locations- Monitor and maintain IT systems to ensure optimal performance

Provided technical support, resolving hardware and software issues with a 90% success rate. Facilitated software updates, enhancing system security by transitioning from Windows 8 to 11.Collaborated with different local vendors and the internal team to coordinate repairs and replacements as needed.Performed regular system checks to ensure optimal Performance and to proactively address potential issues.Developed and maintained comprehensive documentation for troubleshooting procedures and frequently asked questions.

Succeeded in identifying, rectifying, or imputing errors and missing data, increasing accuracy by 30% overall.Conducted thorough data verification to ensure Data Quality, completeness and precision.Worked with over 200 different partner agencies to collect data from their monthly reporting to generate a holistic data image for the food bank.Addressed the late turn in rate of different agencies and achieved a 30%-40% growth in on-time report turn in rate. From 52% to 92%. Used best Data Cleaning Practice, saving time and improving efficiency to Analyze Data for proper Data Analysis methodology and Data Visualization.Used Microsoft office suite to improve Data Collection, Data Storage, Data Manipulation, Data Management and Data Storytelling. Rolled out the implementation of Pivot tables in Excel for a clearer picture of what is happening within the data. Implemented tools such as Oracle and Net-suite.

Collaborated with a team to create and implement effective English lesson plans, employing diverse teaching micro strategies for enhanced student engagement and learning outcomes.Utilized data-driven insights to monitor student progress, adapting teaching methods based on continuous assessment to meet individual student needs.Contributed significantly by developing teaching materials through collaborative efforts, data analysis, and research, resulting in improved student learning outcomes.Communicated daily with different teaching and staff in Japanese to make a comprehensive plan to give the student the best experience in learning English. Increased the Japanese Students' English scored 15% overall.

Excelled in a Science and Data Analysis Apprenticeship learning the fundamentals of data driven decision making. Used different data manipulation tools like: Pandas, SQL, Python, Jupyter Notebooks, VScode, Tableau, Excel, Matplotlib, and Seaborn for Data Cleaning, Data Transformation, ETL, Data processing, and overall statistical analysis. Used Analytical Thinking, Problem-solving, Communication skills (On-site and Remotely), Teamwork, and adaptability to help my team efficiently finish the team project within the two week time frame that we were allotted.

Video Editing Skills:Proficient in Adobe Premiere Pro and experienced in editing for multiple YouTube channels. Manages many projects simultaneously while meeting deadlines and maintaining high-quality standards. Possesses excellent communication skills and can effectively work remotely with clientsDesign Skills:Skilled in creating attention-grabbing thumbnails that increase click-through rates. Demonstrates exceptional attention to detail and an eye for aesthetics. Continuously stays up-to-date with the latest video editing and design techniques and software.Work Ethics:Collaborates with clients to understand their vision and bring it to life through editing and design. Able to work independently and take creative initiative while also being open to feedback and revisions. Committed to delivering top-notch work and ensuring client satisfaction.

Customer Service and Communication

Customer Service Skills:Possessed exceptional customer service skills and ensures a positive shopping experience for all customers. Utilized in-depth product knowledge to assist customers in selecting the appropriate products. Processed transactions accurately and efficiently while maintaining store standards and adhering to safety and security policies and procedures.Visual Merchandising Skills:Assisted in store visual merchandising efforts by creating displays and maintaining product presentation standards. Participated in product training and stays up-to-date with new product launches and promotions. Collaborated with team members to achieve store sales goals and targets while maintaining a professional demeanor.Sales and Marketing Skills:Demonstrated expertise in sales and marketing by utilizing knowledge of products and services to drive revenue growth. Developed and executed marketing strategies to increase brand awareness and customer engagement. Tracked and analyzed sales data to optimize marketing efforts and enhance customer experience.

Program Coordination:Coordinated the care and guidance of over 60 Japanese exchange students during their stay in the US.Acted as a liaison between students, host families, and the program coordinator, ensuring seamless communication and operations.Organized tours and activities to immerse students in American culture and landmarks, prioritizing their comfort and enjoyment.Communication and Translation:Provided translation services to facilitate effective communication between Japanese students and English-speaking individuals, including host families and program coordinators.Demonstrated strong communication skills in managing relationships among students, families, and program staff.Student Support:Ensured the comfort and well-being of students throughout the program, offering guidance and assistance to help them acclimate to their new environment and make the most of their experience in the US.Committed to supporting students and enhancing their overall satisfaction and success during the program.