Vice President Delivery Lead
Current
Aug 2023 - Present
AeroLeads people directory · profile
Jack Graham Email & Phone Number
Vice President Delivery Lead at Merkle
at
Merkle
1 work email found
@merkleinc.com
2 phones found area 216
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Vice President Delivery Lead at Merkle
Location
Buford, Georgia, United States
Who is Jack Graham? Overview
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Quick answer
Jack Graham is listed as Vice President Delivery Lead at Merkle at Merkle, based in Buford, Georgia, United States. AeroLeads shows a work email signal at merkleinc.com, phone signal with area code 216, and a matched LinkedIn profile for Jack Graham.
Jack Graham previously worked as Vice President Delivery Lead at Merkle and Vice President Solutions Lead at Merkle. Jack Graham holds Aviation Business Administration, Mis from Embry-Riddle Aeronautical University.
Company email context
Email format at Merkle
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{first_initial}{last}@merkleinc.com
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Profile bio
About Jack Graham
Strategic technologist with over 25 years of progressive experience at a Fortune 500 company with proven success driving transformational solutions that align with critical business objectives. Trusted advisor and advocate to sponsors, stakeholders, channel partners, and executive-level leadership who consistently executes on vision to strategy that achieves unparalleled revenue-maximizing results. Focused on enablement of innovative customer-centric solutions that solve complex business problems across a diverse set of domains. Equally adept at enabling capability by leading blended organizations in either the design and implementation of proprietary research and development or the integration of packaged solutions in an inherently complex enterprise ecosystem. Decision maker and out-of-the-box thinker who stays informed on industry and technology trends, tools, and solutions focused on creating a complete end-to-end customer experience.
Listed skills include Telecommunications, Data Analysis, Sql, Program Management, and 46 others.
Current workplace
Jack Graham's current company
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15 roles
Jack Graham work experience
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Vice President Solutions Lead
Current
Apr 2020 - Present
Senior Director - Decisioning Platforms Architecture
Jan 2018 - Apr 2020
Independent Consultant
Comet Global Consulting, A Merkle Company
Feb 2017 - Apr 2020
Associate Fellow
- Orchestrated an Enterprise program to utilize Real Time Decisioning to improve the customer experience and optimize the business operating model by centralizing rules and strategies. Guided a blended development team.
- Led IT development efforts on the implementation of a customer retention application that served as a POC of the Chordiant Decision Management (CDM) platform.
- Evaluated alternative Real Time Decisioning platforms including CDM (DSM in PRPC), Infor Epiphany, Unica Interact (with Campaign), and, the Teradata acquisition of Market Helm (RTIM).
- Designed a guided flow to assist call center representatives in handling customer inquiries for billing credit to reduce overall credit expenditures, and, to ensure allocation to higher valued customers [business case.
- Implemented predictive messaging in the voice portal (IVR) to improve the customer experience and increase call containment (foundational for enterprise Next Best Action (NBA) in all channels).
- Delivered a guided flow for agent-assisted channels to mitigate churn (proactive and reactive retention) [2015: 1.45MM customer saves, an incremental margin of $325MM, and, a value-centric (CVM) based allocation of.
Jan 2013 - Dec 2016
Distinguished Member Applications Staff
- Designed and implemented a best-in-class CRM practice to enable marketing to initiate all customer communications [over 300MM contacts/month] in a single enterprise approach:
- Established the initial implementation of Teradata’s Customer Relationship Manager, and, influenced workload management on the EDW platform to support existing SLAs based on the constraint of the application’s tactical.
- Implemented outbound email via TCRM, and, subsequently delivered the migration to the NCR Customer Power platform as on-premise solutions. Developed a set of ‘operational extensions’ including a mechanism for outbound.
- Collaborated with Teradata engineering on the design of the directional CIM application as a customer advocate and member/chairperson of their AAPAC. Led the consolidation of legacy area-specific applications to a.
Aug 2010 - Jan 2013
Principal Member Technical Staff
- Enterprise lead in the implementation of Net Promoter Survey as a single measurement of customer satisfaction, and, a methodology that heightened the company’s focus on the customer experience and furthered its.
- Leveraged existing enterprise assets to assemble a comprehensive Enterprise solution.
- Implemented Nexidia for phonetic pattern detection of audio, and, Clarabridge for mining of text to support categorization and forensic search of NPS/ACS verbatims to provide actionable insights across the channels.
- Developed an in-house automated outbound survey as an IVR application to mitigate the associated costs of utilizing two (2) vendors to complete the surveys.After the Verizon merger, responsible for the strategic.
Jan 2001 - Aug 2010
Senior Advisory Systems Engineer
- Headed the Enterprise architecture organization as the ‘front door’ in the strategic prioritization, planning, estimation/budgeting of all critical GTE Wireless business initiatives including leading any vendor.
- Initial Siebel implementation for GTE Wireless Loyalty centers
- A rate plan analysis tool utilized by customer-facing representatives that performed optimization from the perspectives of cost, margin, and, network utilization.
- Foundational eCommerce solutions for automated provisioning/fulfillment of orders for direct consumers and GTE Wireless resellers.
Jan 2000 - Jan 2001
Advisory Systems Engineer
After transitioning to the Wireless account as part of the Enterprise Architecture team, directed the GTE Wireless engagement with EDS to support the conversion to the Virtuoso wireless billing application.
Jan 1998 - Jan 2000
Senior Systems Engineer
Mar 1996 - Mar 1998
Systems Engineer
- Utilized application subject-matter expertise to progress to a role in the Enterprise Architecture group:
- Designed and implemented enhancements to support consolidated, third-party, and, CLEC billing.
- Led the development of the company’s initial implementation of the First Rate data mediation platform.
- Designed billing system enhancements necessary to support the FCC mandated Open Market Transition.
Mar 1994 - Mar 1996
Systems Analyst
Progressed to a technical lead position in the GTE customer billing system participating in all phases of traditional SDLC and leveraging/enhancing the mainframe skills developed in training.
Mar 1993 - Mar 1994
Programmer Analyst
Dec 1992 - Mar 1993
Programmer
Sep 1991 - Dec 1992
New Recruit Development Program
Successfully completed the corporate new college hire training program that culminated with a mandatory certification exam.
Jun 1991 - Sep 1991
1 education record
Jack Graham education
-
Embry-Riddle Aeronautical University
FAQ
Frequently asked questions about Jack Graham
Quick answers generated from the profile data available on this page.
What company does Jack Graham work for?
Jack Graham works for Merkle.
What is Jack Graham's role at Merkle?
Jack Graham is listed as Vice President Delivery Lead at Merkle at Merkle.
What is Jack Graham's email address?
AeroLeads has found 1 work email signal at @merkleinc.com for Jack Graham at Merkle.
What is Jack Graham's phone number?
AeroLeads has found 2 phone signal(s) with area code 216 for Jack Graham at Merkle.
Where is Jack Graham based?
Jack Graham is based in Buford, Georgia, United States while working with Merkle.
What companies has Jack Graham worked for?
Jack Graham has worked for Merkle, Comet Global Consulting, A Merkle Company, and Verizon Wireless.
How can I contact Jack Graham?
You can use AeroLeads to view verified contact signals for Jack Graham at Merkle, including work email, phone, and LinkedIn data when available.
What schools did Jack Graham attend?
Jack Graham holds Aviation Business Administration, Mis from Embry-Riddle Aeronautical University.
What skills is Jack Graham known for?
Jack Graham is listed with skills including Telecommunications, Data Analysis, Sql, Program Management, Project Management, Sdlc, Process Improvement, and Databases.
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