Jack Shea Email & Phone Number

Led the design and development of an internal scanning tool to collect website data (e.g., cookies, scripts) and assess compliance with regional laws. Utilizing Go and JavaScript to build microservices for data processing and analysis.

-Developed and maintained internal toolsets leveraging extensive datasets about user actions from client teams, including Android, iOS, Roku, and more, to monitor and evaluate customer experience and user quality by generating and sharing statistical insights with client teams, enabling them to enhance product quality- Managed the creation of an API, designed to establish connections between nodes within a relational database and a legacy flat-file database, ensuring seamless backward compatibility-

Phoenix, Arizona

- Owned maintenance and troubleshooting for State Farm’s login experience used by millions of customers on the website and mobile app- Maintained full stack architecture from back end Linux server maintenance up to cloud based customer facing UI’s and everything in between- Automated application monitoring and response which greatly improved our full software suites availability and stability and reduced overall human intervention saving many developer man-hours- Enhanced login flow error messaging which greatly decreased the quantity of customer failures which overall reduces the daily amount of calls made to the call center- Improved State Farms online registration flow that greatly increased registration rates and simplified the process for the customers- Developed and built out verification code option for forgotten passwords and usernames greatly simplifying the process for customers in both the website and mobile application flow- Modernized JavaServer Pages web applications into single page JavaScript web apps in React and Vue to be deployed to a public cloud environment- Built Java services to interface between new modernized web apps and different RESTful and SOAP services

- Rebuilt a web mapping application using Javascript to allow for more usability than the previous Silverlight based app- Built a new RESTful web service using Spring Boot and Apache Maven that used data gathered from the GitLab API to determine different Agile Methodology metrics- Built a new Agile Metrics Dashboard UI using React and Node.js, including customizable dashboards with interactive components linked to individual user accounts

- Monitor and maintain over 300 client computers and off site backups - Implemented a click for help button on client computers to easily assist in technical issues - Handle all billing and payroll for all remote work done

Lafayette, Indiana Area

- Led the migration of all client computers from LogMeIn to TeamViewer for better remote access and management- Maintained the WiFi networks installed in several large apartment complexes both remotely and on site- Worked closely with clients to troubleshoot small computer and network issues - Set up and maintained Office 365 including several exchange server emails for clients- Restored and installed new Windows servers from offsite backups after server failure with a focus on minimizing downtime for clients

Helped to repair and service both Mac and Windows computers. Directed the migrating of the servers to a more efficient linux set up using ubuntu server and other open source software to handle the website as well as all backup of client data and accounting software. Helped to redesign the network structure to handle the addition of linux servers and the move to a more centralized server setup. I was able to deal directly with customers and learn how to handle IT problems in a face to face manner

Bachelor Of Science - Bs, Computer Engineering

Computer Engineering, Freshman

Activities and Societies: IT Chair for Delta Sigma Phi fraternity- Rebuilt the entire house network to handle increased traffic of more.

Study Abroad Program