Jack Mullins Email & Phone Number

Austin, TX, US

-Assisted with rigorous testing and implementation of Comcast’s HR landing page’s theme and build. -Maintained the HR page’s theme upon request utilizing HTML and JavaScript to apply changes.-Wrote, created, and revised end-user and internal technical documentation for workflows, processes, and system configuration maintenance.-Assisted in the analyzing.

Austin, Texas, United States

-Owned all aspects of Tresl's customer-facing digital interactions in a multichannel environment for Voice, Email, Chat, and Knowledge base. -Collaborated with IT on all customization and CRM integration tasks.-Responsible for the configuration and integration of work tools and API connections with Zendesk.-Responsible for troubleshooting bugs in current.

-Support and guide CSR team members with customer concerns.-Supported CSR supervisors with operations/SLA monitoring, as well as covered for supervisor's scheduling gaps. -Sole Zendesk Administrator at Tresl. Built multiple departments from the ground up within Zendesk in an effort to assist in increasing company efficiency.-Responsible for the.

-Support and guide L1 team members with customer concerns and direct to knowledge base resources-Provide quality support while adhering to SLAs to our global customer base via chat and email for all consumer brands-Provide phone support for our VyprVPN Business Sales Team when necessary-Monitor and report our systems and service environments-Participate in.

Austin, Texas, United States

-Provide quality support while adhering to SLAs to our global customer base via chat, email, and phone for all consumer brands.-Participate in testing of our applications and services across all platforms.-Review and determine when accounts are created fraudulently.-Adhere to quality, volume and performance metric KPIs.

Austin, Texas Area

-Received consult calls and escalations from front line support and customers that focus on Nest hardware, software, services, and network related issues.-Handle questions via the telephone and email.-Maintain ownership of cases through final resolution.-Multitask through multiple tools while troubleshooting with customers.-Identified emerging issues with.

Austin, Texas Area

-Responded and assisted customers with technical issues on Facebook, Twitter, and Youtube. -Input reviews from Amazon and Best Buy into our system and replied to reviews when needed. - Maintain ownership of cases through final resolution. -Multitask through multiple. -Identified emerging issues with Nest products and maintained direct communication with.