Jack M. Y. Email & Phone Number

New York, Ny, Us

New York, Ny, Us

New York, Us

• Cloud Transformation. Architected and built a fully automated, highly scalable AWS infrastructure in multiple regions across 100+ AWS accounts with federated Okta SSO integration increasing accessibility and security while reducing infrastructure turnaround time by 80%.• AWS Infrastructure. Designed centralized AWS core infrastructure including DNS and Active Directory to support 500+ developers and engineers throughout Media Supply Chains environment.• CBS 1st Cloud Channel. Lead engineer in launching the first linear playout channel (DABL) at CBS; built and operated 100% in the cloud using AWS services including CloudFormation, EC2, S3, AutoScaling, VPC, IAM, and DirectConnect.• Global Deployment. Coordinated with stakeholders, engineers, developers & vendors to manage and deliver Evertz ecosystem to linear playout system of 300+ channels worldwide (Showtime, CMT, Paramount+, Nickelodeon, MTV), generating over $5B revenue.• Thought Leadership. Elevated cross-functional teams by providing group training sessions; created 100+ knowledge base articles enabling teams to understand how-tos, InfoSec security policies, reference architectures, and AWS best practices.• Solution Architect. Served as a subject matter expert for cloud migrations providing solution architecture and engineering guidance to 20+ internal business units in building scalable, secure, and highly available applications in AWS.

New York, Ny, Us

The Switch offers 24/7 connectivity to television and cable broadcasters, sports venues, satellite and fiber optic facilities, news bureaus, and producers of individual programs, sports, and live events, with automated customer control for provisioning and monitoring.Manage project budgets of up to $800K, define and deliver KPI’s to measure and drive high performance and achieve SLA’s, and oversee daily operations for IT projects. • IT Infrastructure Design & Implementation. Improved daily performance by 40% and saved 30% cost by designing and implementing a unified secure system consisting of VMWare virtualization, servers, storage, load balancer, and Cisco network infrastructure.• Merger and Acquisition Oversight. Coordinated a successful integration of legacy networks into a corporate enterprise network while maintaining connectivity, compliance, and security needs resulting in a $2M+ savings in IT OpEx. Integrated environment improved overall user experience, system and application performance by 50%.• Technical Leadership. Lead a global team of 8 IT engineers and external partners handling 24/7 on-call IT coverage. Served as the escalation contact for NOC operations and project implementation support for core infrastructure and critical business applications.• Improved Help Desk Operations. Cut down support emails by 50%, reduced ticket requests by 40%, and improved the ticket resolve rate 50% by designing, building, and maintaining a Help Desk system that generates support tickets and tracks open issues for employees and customers. • Project Oversight. Designed and implemented an MDM solution increasing remote mobile support by 70%, improving corporate security posture by 50%, and saving over $100K annually by creating policy to prevent overages on data and voice usage.

Riverdale, New Jersey, Us

Promoted to lead engineer, oversaw a budget of up to $500K, managed an IT team that supported over 500 users and 100 Windows servers, handled all escalated issues and built High Availability IT infrastructure, disaster recovery, multi-site Active Directory, Colo datacenter and HA Cisco ASA firewalls. • Infrastructure Upgrades. Implemented an onsite EMR application hosted on Dell Compellent iSCSI SAN storage that contained four physical VMWare ESXI 5.1 servers running in a HA cluster environment.• Project Management. Saved company $50K annually by doing cloud migration, on-premises Exchange to Office365.• IT Operations. Engineer and supported Windows Servers (2008, 2012, 2012 R2), MS Exchange (2007 and 2010), Office 365 cloud-host exchange, and Active Directory. Additionally, implemented network file sharing, user accounts, PKI certificate services, GPO, single sign-on & federation, Kerberos authentication and application level permissions• Complex Issue Resolution. Handle and resolve escalated tickets from services desk support. Issues usually involved more complexity and required troubleshoot on a higher level of knowledge.• Managed project teams, contractors, and consultants; responsible for project management duties, including defining project requirements, designing overall architecture, develop DR strategy and working closely with vendors to ensure business objectives are met. Supervised and managed team of six helpdesk techs and two level II engineers.

Riverdale, New Jersey, Us

Managed daily operations for computer systems projects, IT support, network operations, remote accessibility, and voice communications. Oversaw a network of approximately 500 systems including Windows servers, desktop/laptop, printers, NAS, SonicWALL routers, Cisco switches, firewalls, VoIP systems and smartphones. Implemented computer hardware and automating software installations, troubleshooting, patches, upgrades, performance tuning, and maintenance. • IT Process Improvement. Documented learning tools using SharePoint to improve internal IT processes.• IT Leadership. Provided consulting to existing clients’ network infrastructure and recommend upgrade as needed.• Infrastructure Expertise. Installed, designed and implement backup solution and disaster recovery with Symantec Backup Exec and Datto appliance.• Remote Support. Provided client remote support via TeamViewer or RDP in order to troubleshoot remotely without going onsite. This is an efficient and time-saving method to increase client satisfaction.• Project Management. Sonicwall VPN with 2-layers authentication. Echoworx email encryption services on Exchange. Migrated on-premise Exchange to Microsoft Office 365 cloud-based email.

Created an IT consulting firm that provided systems implementation and support for a variety of clients. Defined project requirements, designed architecture, managed project teams, and ensured business objectives were met.• Business Growth & Development. Grew the business from start-up to $200K annually by creating long term business plans, implementing creative sales techniques, and executing innovative marketing strategies. • Technical Operations. Saved clients more than $20K annually by lowering IT costs and recommending new technologies that ensured optimal WAN/LAN network performance.• Proactive IT Solutions. Developed long-term business contracts that provided disaster recovery planning services, network system support, onsite and offsite backup systems, and IT infrastructure analysis and implementation.• Application Development. Designed, built, configured, and implemented Microsoft Windows server infrastructure with Hyper-V, Active Directory, DNS, DHCP, Print Server, File Server and backend business applications.

Mba, Master In Business Administation

Master, Information System

Bachelor Of Science (Bs), Electrical & Computer Engineering Technology