Jack Noack Email & Phone Number

Fort Collins, Colorado, United States

Helping CrossFit athletes meet their fitness goals efficiently and safely

Fort Collins, Colorado, United States

Specializing in home renovation work for Ibuyers and private clients.

Managed renovation projects for Zillow Offers to bring homes to market. Coordinated General contractor teams and third party vendors to meet completion timelines and stay within budget.

Greater Denver Area

Centennial, Co

Greater Denver Area

As a Parts Advisor in the Denver Service center I designed new processes, increased efficiency, and reestablished relationships with other departments despite frequent staffing shortages and limited available resources.Within three months of starting, relabeled all parts in the department with clearer, more easily understood labelsPerformed daily inventory counts and bin organization while putting processes in place to allow for easier and more accurate annual inventories Redesigned new floor layout that improved speed of pulling and delivery of partsProcessed a 2-year backlog of vendor warrantied defective parts resulting in significant refund payments back to TeslaWorked with internal team to provide feedback on internal systems to improve product developmentAdvised on the implement of new system functionality to help teams across the country with warranty and return partsProvided new transparency to leadership at local and regional level that helped redirect resources to improve performance

Greater Denver Area

As a Service Writer, I was the first point of contact for a customer after their new vehicle purchase. My focus was on demonstrating a smooth, fast, and efficient service to ensure customers maintained a high confidence level in their new vehicle and in Tesla Motors.Managed the front of house operations for 3 months during transition to new management team for the Rocky Mountain regionPromoted into position based on history of taking on additional responsibilities in concierge position Continued concierge style service by going above and beyond for clients when issues with vehicles aroseWorked directly with clients wherever was convenient for them which often included customers homes and workNationally recognized for responding to a roadside assistance concern for a Founder series vehicle client at 1:00AM following a 12 hour dayRecognized on social media as “the Nordstrom of the automotive world”

Greater Denver Area

As one of the company’s first hires into the Service Concierge position, I was given the opportunity to set a standard for the position. I utilized the high service standards I learned at Nordstrom and designed Tesla’s client reception protocol. Offered individual and personal attention to each client, which included knowing unique details such as the drinks they liked and the field of work they were in to ensure they knew they were valued as a customerFound opportunities to go above and beyond for customers including driving a truck and trailer over the weekend to a customer’s home, putting together gift sets, and hand writing thank you notes.

Lakewood, Co

Working with the store manager to help promote Nordstrom bank products that were underutilized at the location, I trained store staff to help them with their conversations to open Nordstrom card accounts. During my time many well performing employees were able to increase their weekly card openings with the knowledge I provided. I also volunteered to work with the inventory manager during the annual inventory count. The inventory manager and myself were recognized for making it the fastest count in the stores history.

Centennial, Co

Trained new team members in Nordstrom Bank, procedures, banking regulations and, Nordstrom customer service culture. For high spend clients, I worked with local stores to coordinate personalized shopping experiences. I handled difficult or particularly complex calls. Also, I was tasked with reviewing fraudulent charges and reaching out to customers to confirm recent transactions. As well as detecting patterns and helping develop fraud prevention strategies to protect the company from losses.