Jack O'Sullivan Email & Phone Number

Cork, Ie

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

Vancouver, British Columbia, Canada

Leading change for business technology in a non-standard PMO role, requiring the PM to wear multiple hats on multiple projects in flight at the same time in both Agile and Waterfall. Transformation projects were predominant, focusing on phasing out, or reengineering, outdated systems and processes. Coupled with this was the fact that the business expanded into global regions, requiring certain systems and processes to be centralised and standardised. Working with cross-functional and… Show more Leading change for business technology in a non-standard PMO role, requiring the PM to wear multiple hats on multiple projects in flight at the same time in both Agile and Waterfall. Transformation projects were predominant, focusing on phasing out, or reengineering, outdated systems and processes. Coupled with this was the fact that the business expanded into global regions, requiring certain systems and processes to be centralised and standardised. Working with cross-functional and cross-regional teams was the norm. Obtaining buy-in from sponsors and key stakeholders was the only way to get anything kicked off. Limited resources and big backlogs presented challenges that required constant negotiation, with frequent disagreements among sponsors regarding priority of different initiatives. To tackle this challenge, we redefined how we presented the status and details of projects in flight, so that decisions could be made using high level information, and planning could be streamlined for the C-level sponsors. Many of our recent projects involved external vendor systems, where detailed analysis, RFx processes, and price negotiations were executed to enable our business partners to make informed decisions. Strong business and technology acumen was a crucial to ensure that prospective technologies met regulatory and compliance requirements, whether a given technology could slot into the complex technology and network infrastructure, and not to mention that it had to meet user and process requirements.For smaller localised projects, we utilised our internal development teams to build simple web-apps and automate data flows to achieve efficiency and productivity, keeping in line with the company's design standards, as well as with the strategic goals of the business. Show less

Vancouver, British Columbia, Canada

Worked alongside business technology resources, and key business users to detail scope and requirements, and implement client-focused products

Vancouver, Canada Area

Supported time-sensitive applications by troubleshooting, implementing break-fixes, and communicating clearly, becoming an expert in the IT ecosystem

Vancouver, Canada Area

Focused on translating communications between government representatives and native groups into concise relevant legally formatted documents.

Cork

I worked as part of a global team within the Connectivity Department in Citco Fund Services (CFS), providing technical support to the global operations teams, as well as a lot of CFS's high profile clients.My duties included the successful delivery of data from hundreds of client systems into CFS applications, communicating with CFS users, support teams, financial brokers and clients, while working remotely as I was the only data management analyst in the Cork Office. I used… Show more I worked as part of a global team within the Connectivity Department in Citco Fund Services (CFS), providing technical support to the global operations teams, as well as a lot of CFS's high profile clients.My duties included the successful delivery of data from hundreds of client systems into CFS applications, communicating with CFS users, support teams, financial brokers and clients, while working remotely as I was the only data management analyst in the Cork Office. I used various technologies throughout my day including MS SQL Server, SWIFT, MS Office, SharePoint as well as numerous other in house applications. Show less

Cork City, Ireland

County Cork, Ireland

This involved admitting new patients and answering queries from patients friends/relatives, which required delicacy and confidentiality. Understanding that people come to hospitals for a wide range of reasons demanded compassion and professionalism regardless of who I spoke with. While completing admissions, we had to determine what sort of insurance they had, which doctors they were seeing, and of course, why they were coming in. Some emergency admissions were conducted out of hours, where… Show more This involved admitting new patients and answering queries from patients friends/relatives, which required delicacy and confidentiality. Understanding that people come to hospitals for a wide range of reasons demanded compassion and professionalism regardless of who I spoke with. While completing admissions, we had to determine what sort of insurance they had, which doctors they were seeing, and of course, why they were coming in. Some emergency admissions were conducted out of hours, where we'd need to page the on-call staff to assist. This was one of the most humbling work experiences I had, and it taught me patience, empathy, and the importance of clear communication. Show less

Cork City

My internship here was an intensive six months of learning and working simultaneously in an area I really had no experience in. I gained invaluable experience during this time, paving the way for my career in the Financial Services industry.

I worked in the shipping department, gaining knowledge about how the business worked. This experience, although brief, was a good insight into how large organisations operate.

Bachelor Of Science (Bsc), Business Information Systems

Activities and Societies: Rugby

Accounting, Business, Geography, French, Irish, English, Maths