Jack Palmer Email & Phone Number

Coventry, England, United Kingdom

Coventry, England, United Kingdom

100%+ Used Car Operating Profit vs Budget 20233rd Place Used Car Team of the Year 2023Most Improved Dealer of the Year 2022Citroen New Car Team of the Year 2022Peugeot New Car Team of the Year Runners Up 2022Citroen CSI Dealer of the Year 2022Managed a dual brand sales team, responsible for 10 sales advisors and 2 managers, selling new and used vehicles

Redditch, England, United Kingdom

Citroen New Car Team of the Year.Finished 3rd in the national Citroen dealer scorecard.Achieved 260% of budget.Managed a team of 5 sales advisors for Citroen New Car Sales.

Coventry, United Kingdom

Working alongside 20 Peugeot retailers, some manufacturer owned and others independently owned, with a joint vision to increase market share, profit and customer satisfaction

Coventry, United Kingdom

Running the Operating Standards programme for both Sales and Aftersales departments, across Peugeot, Citroën and DS. This involved ensuring a programme of over 2000 separate dealer reviews ran to schedule across a large network of dealerships. Working closely with the agency that supplied the review team was essential.

Coventry, United Kingdom

- Working as Customer Experience & Quality Manager to improve aftersales standards. - Network Excellence Executive - assisting with the mystery shop and CSI network programmes- First 6 months consisted of taking up the role of Sales Development Executive for Citroën & DS and working closely with the Head of Sales Development. - Managed to lead Citroën & DS network to 99% of leads attempted - the highest globally for an automotive brand on TrackBack for two months running. This also saw a 10% increase in leads contacted as a result. - Worked closely with Zone Managers and the dealer network to improve lead management and resulting sales. To do this we created programmes and incentives to animate lead management and engage dealers, which saw very positive results.- Administered and managed Sales Exec, Sales Manager, Dealer Principal and Dealer incentives across the Citroën & DS network. Ultimately responsible for reporting and animating on these incentives to get maximum engagement. The end result was to increase Sales and Customer Experience

- Carrying out Store Manager roles and responsibilities - Managing teams of people in store and looking after colleagues' departments. - Training to be a Pharmacy Advisor to help assist the Pharmacy side of Boots.

Head Office

- In charge of a recruitment project that ultimately led to me presenting the findings in front of Peugeot Citroen Retail Groups's CEO. Outcomes of this project led to process changes due to my findings and recommendations. - Participated in a Fresh Ideas project. One of my ideas was selected to be put in front of the Marketing Board and agencies that create Peugeot adverts. - Revamped Peugeot Citroen Retail UK Limited's recruitment offering process. All documents were now to be electronic instead of hard copy. This saved postage costs, time costs, and resources. - Solely in charge of setting up and administering specific assessment centres across the UK for dealerships management, graduates, and staff. - Providing on-going support to the Recruitment Advisor in nearly every aspect of recruitment. - Aided in setting up the group's Preferred Supplier List agreement for recruitment agencies. In line with this, I also managed to arrange free trials with multinational job boards, which let to another contractual agreement being put in place with a specific supplier. - Assisting all HR Co-Ordinators and HR Zone Managers with operational HR issues and matters. - Jointly in charge of creating PSA Peugeot Citroen's Corporate Social Responsibility booklet for 2014. - Piloting the teams 5S (Lean) improvements and meetings. - In charge of a vast majority of HR administrative roles, such as salary increase, employees car schemes and recruitment monitoring. - Represented Peugeot Citroen Retail UK Limited and PSA Peugeot Citroen on various occasions at charity events, business events and careers events. - Smaller projects which included Visual Management, Drug & Alcohol testing, Company & H&S Noticeboards, Recognition Programmes and Careers Fair research.

- I delivered bespoke, creative, contemporary garden designs during my summer university breaks from 2013 to 2016. - At The Landscaper we offered a comprehensive range of services from extensive landscape schemes to small garden projects, including bespoke garden structures and buildings. Whether it be small amendments to a current garden scheme or a complete overhaul and redesign, we provided the same professional, accurate and conscientious service, delivered with integrity.Please visit http://www.thelandscaper.net/portfolio.html to see examples of the premium, high quality gardens that I have had the pleasure of completing.

Business And Management (1St), First Class Honours

Activities and Societies: Joined the rugby society and played first team rugby for Oxford Brookes University.Graduated in 2016.

A Levels/Gcse, Business, Geography, Maths, Spanish, English, Science, Re

Activities and Societies: Reached semi-final of the most prestigious school boy rugby competition in the UK, The Daily Mail Cup. Broke two.