Jack Parsons Email & Phone Number

Granbury, Tx, Us

Granbury, Texas

METROGEEK is a Managed IT Services Provider focused on the needs of small and medium businesses. We concentrate on IT Support & Helpdesk, network security, VOIP and Cloud Services as well as training, business continuity and disaster recovery. We strive to empower employees to make them more productive. We work with everyone on the team to improve workflow and processes.METROGEEK has office locations in Granbury and Denton, Texas with clients throughout Dallas, Ft. Worth, Denton and the surrounding areas.

Glen Rose, Texas

Provide IT management support and services to client sites of various sizes, disciplines and network types & topologies. Problem solving and resolution implementation.

Dallas/Fort Worth Area

Provided outsourced IT Support for multiple bank branches including telephone, dedicated data services to EDS, Jack Henry and other processing facilities. Researched and negotiated best prices for hardware, software and accessories. Established and implemented Internet Acceptable Use Policies.Supervised installation and maintenance of fifty (50) workstations, seven (7) servers, multiple switches and routers, as well as LAN/WAN connectivity between five bank branches.

Planned and supervised creation, installation and maintenance of LANs/WANs between Dallas, Austin, San Jose and other APW Facilities.Supervised and trained team of support technicians in both Dallas and Austin, as well; Level 1, Level 2 and Level 3 technicians).Developed and implemented help desk procedures and applications.Implemented remote access solutions for traveling staff members including remote VPN access and utilization of terminal server to provide faster processing access.Developed support procedures and solutions for off-the-shelf applications (MS Office 97/2000, Lotus Domino, M2M), as well as custom applicationsTraveled to assist other APW facilities with their IT operations to streamline and standardize.Provided end user training in a one-on-one situation or introduced user to web-based training solutions

Developed plan as an independent consultant to APW to organize their IT operations, reallocate resources, and develop standards for hardware, software, e-mail and help desk.Provided desktop support for Windows 2000 Professional, Windows NT Workstation 4.0, Windows ME/9x. Developed an upgrade plan from findings while providing desktop support.

Denton, Texas

Assigned to IT-OP-DO/Network Operations to provide hardware and software support for FEMA TxNPSC.Provided support remote access across the FEMA WAN on Novell 4.x and 5.x servers, as well as Windows NT 4.0.Provided hardware and software support to desktop users in a Windows 95/98 environment, as well as Windows NT Workstation 4.0Responsible for adding accounts to network servers and e-mail and provided end user trainingProvided end user and network support during remote deploymentsServed with deployment team during Hurricane Georges in Puerto Rico and was presented with Certificate of Appreciation by Puerto Rico Disaster Team. Was assigned to the Hurricane Georges team for 30 days after the hurricane. While assigned to deployment teams, was responsible for maintaining backups of data. gathered by disaster relief efforts and getting data shipped back to Denton, Texas facility.

Various Consulting Firms - Dallas/Ft. Worth Worked as a freelance consultant to various "consulting firms" in the D/FW Metroplex.Was primarily used for Windows NT networking skills and Microsoft Exchange, as well as Internet connectivity.Migrated clients from Novell 3.x to Novell 4.x or Windows NT 4.0Provided support to Windows 95 clients, as well as Windows NT Workstation 4.0Provided end user training after upgrades or migrations.

Dallas/Fort Worth Area

Contractor responsible for Microsoft Mail post office, Microsoft Exchange Servers (4.x and 5.x), Internet mail connectivity, as well as training and support on the desktop client side.Migrated from Windows NT 3.51 to Windows NT 4.0 ServersProvided desktop support for Windows NT Workstation 4.0 and Windows 95, as well as standard off-the-shelf applicationsProvided training for Microsoft Mail and Microsoft Exchange clients in a Windows 95 environment.

Administered Novell 3.11 and Windows NT 4.0 ServersMigrated from Novell 3.11 to Windows NT Server 4.0 environment to strictly Windows NT 4.0 and File & Print Services for NetwareImplemented Microsoft Proxy Server and Exchange Server; as well as training and support on the desktop client.Provided desktop support for Windows 95, as well as standard off-the-shelf applicationsTraveled to radio stations to implement server based and peer networks

Technical Support ManagerEnsured technicians were training. Ensured quality standards of support received by over a dozen technicians

Business Computer Information Systems

Education record