Product Support Specialist
CurrentProvide telephone support to end-users experiencing technical difficulties.Troubleshoot, diagnose, and resolve technical hardware and software issues remotely.Research end-user questionsGuide, with confidence and composure, end-users through corrective measures.Identify and escalate support situations requiring urgent attention.Track and route support requests via computerized ticketing system; thoroughly document resolutions.Prepare activity reports.Stay current… Show more Provide telephone support to end-users experiencing technical difficulties.Troubleshoot, diagnose, and resolve technical hardware and software issues remotely.Research end-user questionsGuide, with confidence and composure, end-users through corrective measures.Identify and escalate support situations requiring urgent attention.Track and route support requests via computerized ticketing system; thoroughly document resolutions.Prepare activity reports.Stay current with product upgrades, system information, and business updates. Show less