- Nurtured valuable relationships with a diverse client base, encompassing over 100 partnerships, fostering trust and mutual growth over time.- Held a pivotal role as the primary point of contact for clients, spanning corporate executives to field-level professionals, ensuring seamless interactions and utmost satisfaction.- Skillfully managed client concerns, taking ownership of escalations and orchestrating collaborative solutions with internal teams to drive effective issue resolution.- Sustained a rhythm of consistent and thoughtful communication with clients, adapting approaches to align with their unique preferences and evolving needs.- Demonstrated a deep understanding of the ViClarity product suite, expertly guiding clients through informative product demos and engaging discussions that highlighted features and advantages, optimizing their experience.- Devised and executed strategies to bolster the adoption of the ViClarity product suite, analyzing module usage trends and leveraging internal tools alongside customer-centric marketing tactics to drive engagement.- Collaborated harmoniously with the Marketing team, identifying opportune moments for impactful case studies and customer referrals, thereby contributing to elevated brand visibility.- Applied a strategic lens to managing existing SaaS revenue streams, tailoring product recommendations to individual client requirements, thus ensuring retention and fostering revenue growth.- Engaged in ongoing assessment of the customer journey, identifying areas for refinement and continuous improvement, thereby enhancing the overall quality of the customer experience.

New Business Sales (NBS) targets the highest potential new Google customers. Is a global team of More than 300 people in 22 offices serving over 50 countries and generating over $1.3 billion in annualised revenue and growing over 80% annually.• Spotting and analyzing customers needs and trends and presenting a customized marketing solution (Search, Shopping, YouTube, Google's Display Network and App)• Managing a Salesforce Pipeline and developing strategies for long-term sustained success• Presenting business plans broadly for every type of business (every type of industry and vertical)• Exploring and uncovering the business needs of Google's key clients and understanding how Google’s range of product offerings can grow their business• Proactive Outreach to potential clients who are deemed to be a good fit for the program.• Evaluating the investment potential and financial capability of customers in sales conversations through effective questioning• Mediating between various stakeholders

Worked as an Account Specialist for Facebook working with medium to large clients helping in the utilisation of budget and strategy optimisation. ($15M+ annual revenue generation)

Working as a Facebook Marketing Expert with small to medium sized businesses ensuring optimisation of their Facebook marketing strategy.

Entered the business in 2015 on a trial basis to test a product builder through which consumers could design custom stationery (business cards, flyers, brochures etc.). Work ethic did not go unnoticed as I was taken on under a part-time basis (summers, Christmas and any other substantial time I spent home from college.)After I left University College Cork, I began working full-time at Tweak in order to save money and return to University the following September. This is where I was introduced to the graphic design team, while simultaneously working on testing the builder. During this nine-month spell, I worked with the lead graphic designer in the creation of nearly two hundred logos through Adobe InDesign and Adobe Illustrator. In addition to graphic design, I was introduced to the sales team, generating and following up leads using Google, LinkedIn, RocketReach and ClearBit. Over the course of three months, 3600 calls to new business and existing clients fulfilled, in order to arrange meetings with our senior salespeople. Throughout the process I became familiar with the CRM systems Salesforce and Pipedrive.

Implementing a digital marketing campaign intended to increase social media presence, engagement, in-store footfall and e-commerce profits. Over the course of two months increased Instagram following by 100% (350 followers to 700), average likes by 500% (20 likes per post to 100 likes per post) and weekly visits from 14 to over 1000 (at its peak) through use of consistent posting, call to action and competitions.

Employed with Ben & Jerry's under the J1 visa over the course of summer 2018. Fisherman's Wharf being primarily a tourist hotspot, and San Francisco, a mixing pot of culture, allowed me to gain an insight into consumers and fellow employees of all backgrounds and develop my interpersonal skills.Operating on Pier 39, the kiosk often saw upwards of 1,000 customers a day and so operating under pressure became the norm.