Jack Brown Email & Phone Number

Kansas City, Missouri, United States

Overland Park, KS

• Configured MPLS, dedicated internet access, SIP, SD-WAN, and carrier Ethernet orders for network implementation.
• Teamed with project managers, solution engineers, sales representatives, and clients to collect data for validating pricing and implementing new and upgraded circuits and equipment.
• Selected as quality assurance tester for piloting internal system for pricing and configuring circuits, enabling on-time program completion with minimal post-launch issues.
• Partnered with team in developing existing and future internal utility systems and improvements, including bug fixes and new features that simplified processes and workflow.
• Developed guides and updated records for internal systems.
• Expanded employee skills and knowledge by collaborating with Training and Education team to facilitate new programs.

Lenexa, Kansas, United States

• Managed high volumes of titles and registrations for client inventories, communicating with clients for data collection and documents to complete applications and resolving returned application issues promptly.
• Improved inventory and application management systems by implemented application requirement changes to fine-tune and streamline data entry process in collaboration with IT team.

Overland Park Kansas

• Monitored and reported field data for network utilities usage, identifying potential upsells and tracking data and metrics to provide solutions to client needs through reporting and analysis.
• Facilitated long-term savings by migrating 19K customer from time-division multiplexing (TDM) circuits to Ethernet circuits as 2-year Ethernet migration project participant.
• Researched and validated $8M+ in Cisco device and part orders, correcting invoices and preventing overpayments.

Manage inventory of vehicles. Inspect vehicle for defects and repair if possible. Relocate vehicles that could not be repaired immediately to the appropriate departments.

Overland Park, Kansas

*Researched and requested pricing for customer network access orders*Configured MPLS, SIP trunking, and half tunnel orders for network implementation*Gathered pricing for network equipment via Cisco*Monitored and reported network circuit utilization*Communicated and collaborated with multiple people on joint projects*Maintained client networking records

Bachelor'S Degree In Systems Engineering, Computer Systems Networking And Telecommunications

Studied Systems Engineering with a large focus on computer networking (Network design, security, with CCNA and CCNP courses).

Certificate, Geographic Information Systems

Associate Of Applied Science In Computer Science And Information Security, Computer Systems Networking And Telecommunications