Establishing systems for inbound and outbound marketing, new customer onboarding, and current customer support all with the focus on growing the customer base. Primary focus has been on onboarding new customers to increase customer retention, making marketing efforts more efficient and valuable.

Performing daily and weekly analysis of plant operations and customer consumptionrates to determine the most efficient operational strategy based markets upstream anddownstream of our business.• Assisting with the monthly close process for the Hydrogen Business Unit, fromensuring that customers are billed accurately to analyzing the monthly performanceversus target.

Participated in ALLEX program, a rotational program focused on providing experiencein multiple fields and business units of Air Liquide.• First rotation was in the construction and start up of Air Liquideʹs largest SteamMethane Reformer in the U.S., gaining significant experience in project management,operations processes, and safety practices.• Second rotation in the Energy Optimization group analyzing the energy portfoliopositions in both the natural gas and electricity markets.

Responsible for daily operations at the Outdoor Adventure programʹs rock climbingwall including safely training new climbers, managing the safety of all climbers,handling payments, and reporting daily activities to my director.• Trusted to safely lead groups of inexperienced participants on backcountry trips, suchas backpacking or rock climbing, with responsibilities including quick decision makingwith my co‑leader, teaching participants proper techniques and etiquette, andproviding any and all necessary emergency care.• Attended two week long leadership training backcountry trips for hard skills, from safekitchen management to wilderness medical care, as well as leadership skills includingrisk management, group dynamics, and leadership techniques.ADDITIONAL • Personal interest in the development of sustainable housing solutions, food supply, andenergy systems.• Outdoor enthusiast especially backpacking, camping, rock climbing, snowboarding,rafting and other activities.

Analyzed transfer pricing in order to improve the basis by which prices were adjustedannually resulting in improved understanding of cost coverage.• Worked with commercial managers of various clients to compile forecasts for 2011 salesvolume, revenue, and costs as a part of the companyʹs overall budgeting process.• Developed a model to simulate projected scenarios surrounding a major upcomingcapital investment project that aided in understanding the benefits of such a project.2009‑Present UNIVERSITY OF MICHIGAN OUTDOOR ADVENTURES 15‑20 HOURS PER WEEK