Jack Pegler Email & Phone Number

Nairobi

Nairobi, Kenya

Kampala, Uganda

ENGIE Energy Access is one of the leading Pay-As-You-Go (PAYGo) and mini-grid solution providers in Africa, with a mission to deliver affordable, reliable and sustainable energy solutions and life-changing services with exceptional customer experience. AS HoCF for Uganda I get the chance to lead the effective management of the largest solar loan portfolio in the group, with my key responsibilities being to:1. Lead strategy, analytics & innovation for credit risk management2. Proactively and sustainably manage and monitor credit risk at both a portfolio and a customer account level in line with the company’s risk appetite and targets3. Build and manage a best-in-class credit operation, with efficient and effective organizational structures, tools, standards and systems and methods of effectively monitoring and ensuring compliance4. Ensure A2E Uganda’s culture reflects an understanding of and passion for responsible financial services, and shared accountability for credit risk management.5. Provide strong leadership and management for your Customer Finance team and coaching and capacity development for A2E Uganda team members involved in the credit process.6. Global cross-pollination - Collaborate with other EEA market teams & the global team to leverage best practices from EEA Uganda, implement best practices from the EEA network and brainstorm solutions to common challenges.

Kampala, Uganda

*** Research & Insights ***- Improve the way we collect ongoing quantitative and qualitative data throughout the customer journey to gain richer insight into their experience and repayment behaviour.- Design and implement customer insight research projects, such as mapping the financial lives of households, to deepen our understanding of what drives repayment behaviour.*** Strategic Projects ***- Own the overall design and management of the Fenix Uganda Credit Strategy.- Own and continuously refine the intervention plan for customers who fall behind on their loan. This involves coordination with the Sales, Marketing, Customer Experience, Product, Software and field teams.- Design and implement innovative and data-driven pilots and A/B tests to identify the most powerful ways we can improve customer repayment behaviour.- Use data insight from the above to scale changes to the customer journey, interactions with customers and field team processes that improve customer repayment patterns.*** Monitoring & Evaluation ***- Build effective, user and field-friendly systems, processes, and tools that teams can use to have the largest and most cost-efficient impact on customer repayment patterns.- Build dashboards for easy tracking of progress against Fenix Uganda’s Credit goals.- Own the evaluation of credit pilots and customer promotions (performance/ROI). *** Promote Credit Culture ***- Act as the voice and champion for Credit / Customer Engagement amongst the Fenix Uganda team, keeping the wider team informed about credit performance and encouraging team participation in credit improving activities.

Shanghai City, China

Energo Labs is building a platform of blockchain based apps to facilitate the global transition to a more reliable, resilient and equitable energy system.- Built data analysis pipeline in Python for processing and analyzing IoT data from energy smart-meters in order to derive insights and actionable project improvements- Custom built web dashboard to display live IoT data for customers and for internal project management- Worked with multiple internal (product, software, BD & marketing) and external (potential clients and partners) teams to assess project feasibility and design for the integration of blockchain-based solutions into new and existing projects- Lead the discussion for internal process improvement and strategy development- Built economic models to drive strategy and decision making

Shanghai City, China

CEA supports global clients to ensure quality across all aspects of the solar industry, from quality assurance to supply chain management and engineering services.As an Account Manager I was the focal point between large European, Indian and American Solar developers and our on the ground teams, ensuring quality projects were delivered on time and to meet the clients' needs. This also involved accompanying C-level executives on various factory and supplier visits to Solar Manufacturer across China.Outside of my day-to-day role I also played a part in the on-going improvement of processes and integration of IT into our work. Including: -Building Apps on Office365 (PowerApps/PowerBI), - Developing a data analysis pipeline to transfer poorly managed but highly strategic data into databases to capture value through more detailed data analysis (Azure, SQL Server, Python), - Customizing Salesforce (Lightning Experience, Process builder, custom objects)

Phnom Penh, Cambodia

● Overseeing all day-to-day activities related to the growing distribution network for sales, installation and maintenance of Solar Systems.● Leading field/high-level strategy development for sales/expansion by working closely with CEO, distribution manager and field team, then communicating strategic plans to all staff● Leading the growth of the company by opening additional distribution offices in 2 provinces, and growing the team from 3 to 15 people● Developing and managing relationships with partners for sales, funding, end-user financing and the company's involvement in various multi-stakeholder projects● Achieving accreditation for company under Cambodia's first industry standard for solar companies’ products and services● Developing/presenting business plan & investor pitch - top 10 of PFAN, Sankalp, NUS-DBS competitions● Preparing detailed financial projections with associated economic, scenario and risk analysis, and writing proposals for grant, equity and debt funding opportunities to rapidly scale the distribution network

Melbourne, Australia

● Responsible for overseeing the delivery of network construction in Northern Victoria.● Working with Clients, Management and Field Workforce to organise timely, quality project delivery.● Assisting with set up of processes and framework for new contract, including systems for storing project data and tracking the flow of all associated paperwork.

Melbourne, Australia

● Responsible for calculating and processing the high volume of sales and demonstrator bonus payments for all Mercedes Dealers in Australia.● Providing support for internal auditing, monitoring of budgets & reconciling of incentives spending.● Responsible for the proposal, design and implementation of a new and improved claim process which immediately increased the efficiency of payments and stakeholder satisfaction.● Resolving long standing issues such as mis-payments/Dealer understanding = 6-figure savings.

Msci (Hons), Natural Sciences (Atomic And Particle Physics & Physical Chemistry), Second Class Honours, Upper Division (2.1)

1st-3rd year: Mathematical & Statistical Data Analysis - Laboratory and Literature Research - Technical Writing - Programming.

Postgraduate Certificate, Renewable Energy Systems Technology - Distance Learning Option, Distinction

Solar Power - Advanced Photovoltaics - Wind Power - Sustainability and Energy Systems - Energy Systems Investment and Risk Management.