Jack Pettit Email & Phone Number

Milwaukee, Wi, Us

Milwaukee, Wi, Us

Waukesha, Wi, Us

• Develop SharePoint sites for departmental instructional content.• Design web pages (tailored to content) with structured lists, web components, and JSON.• Implement automated email responses for oversight reporting and training assignments.• Assist with critical updates to policies, procedures, and internal standards documentation.• Create Power Automate flows to circumvent SharePoint limitations.

Annapolis, Md, Us

• Participate as a client-facing member of a project team.• Perform as a lone writer or as a part of a team on customer-facing documentation projects.• Gather information from source files and subject matter expert (SME) interviews.• Ensure documents are accurate and follow best practices for writing technical documentation.• Develop new documents and update existing documents as required.

Kohler, Wisconsin, Us

• Write detailed installation instructions for a full suite of plumbing products.• Conceptualize straightforward artwork to guide installation instructions.• Manage delivery of 20+ projects on varying deadline schedules.• Deliver on-point documentation by collaborating with product engineers.

Milwaukee, Wisconsin, Us

• Manage software asset management program communications.• Provide documentation to decrease service resolution turnaround time.• Create templates for software application administrative information.

Chicago, Us

• Write and update MRI service documentation for field engineers.• Communicate with service engineers to ensure accurate procedures.• Manipulate 3D CAD models to illustrate procedures and part assemblies.• Publish content updates regularly for formal internal review process.• Work with team of 10 writers to implement best practice uniformity.• Participate in pilot cross-functional team to expand Agile methodology.

Menomonee Falls, Wi, Us

• Interview numerous candidates, hiring two qualified technical writers.• Utilize leadership skills to manage all documentation projects across five software system releases.• Conduct annual performance reviews and award merit compensation.• Analyze documentation access metrics to improve navigation and usability of the help system as well as prioritize departmental responsibilities for maximum impact.• Provide regular feedback to maintain culture of continuous improvement and maintain company standards. • Define and maintain style guide and standards for written content, demonstration videos, and software UI (user interface) text.• Oversee copywriting of all online help content, publications, and department training materials.• Continue to perform all responsibilities of Senior Information Developer.

Menomonee Falls, Wi, Us

• Mentor eight writers to support skill development and best practice usage.• Introduce system to monitor peer editing and post feedback for follow up. • Configure and maintain all six software test environments for my team, as well as identify and troubleshoot critical issues across related databases.• Maintain SharePoint online help knowledge base publishing of all supported software system versions for internal staff reference.• Design documentation plans and deliver online help by deadline for over 15 enterprise system product releases under minimal supervision.• Write, produce, and narrate software demonstration/training videos.• Serve as product knowledge expert on web portal setup/functionality.• Collaborate with assigned scrum teams (working closely with QA, product management, software development, and UX designers) to deliver fully functional, documented MVPs (minimally viable products).• Conduct hands-on configuration and testing of new software features, determining documentation needs to maximize usability for all clients/vendors.

Menomonee Falls, Wi, Us

• Develop single-sourced online help, print manuals, release notes, and training materials by deadline for over 10 software system releases.• Document features for end users through hands-on testing, data analysis, ongoing research, and reviewing engineering drawings/specifications.• Write, produce, and narrate software demonstration videos.• Manually install daily software builds on documentation test servers prior to implementation of automated systems deployment.• Create and maintain professional templates for company use.

Menomonee Falls, Wi, Us

• Author new content for multi-million-dollar business proposals (RFP, RFI).• Utilize communication skills by conducting interviews with subject matter experts (SMEs) to gather critical business and operations information.• Write and edit content for client distribution and print publication, including B2B brochures and B2C direct mail.• Contribute conceptual ideas for marketing materials.

Brookfield, Wi, Us

• Craft content according to SEO (search engine optimization) and web-specific writing practices dedicated to boosting merchandise sales. • Communicate with buyers for product information and fact checking.• Write high-volume product descriptions through browser-based CMS.• Adhere to established brand voices for various product lines.

San Diego, Ca, Us

Write and edit content as well as assist production for a respiratory product catalog.

Dublin, Oh, Us

• Improve departmental efficiency by over 10 percent by developing a workaround method to efficiently access catalog assignments in CMS.• Write product descriptions for print and online catalog publications.• Research features of medical, laboratory, and surgical instruments for parts manuals.• Contact manufacturers for fact checking and final approval.• Peer edit/proofread copy for consistency, grammar, spelling, completeness, and accuracy.• Collaborate with product managers and supply chain product specialists to resolve merchandising discrepancies.• Work with graphic artists to size, crop, and alter photography and layouts.

University Park, Pa, Us

As executive editor of Helicon, Penn State Altoona's literary magazine, I oversaw the selection process of student submissions, delegated duties to genre editors, served as the point of contact with Canon printing, and took responsibility for the final proofing of the magazine.