Jack Pitcher Email & Phone Number

United States

United States

United States

United States

• Collaborate with internal GTI Members to develop voice and data solutions for Federal Government Agencies.• Coordinate and review quotes from third party vendors.• Provide level two technical remote support for GTI customers.• Pursuing Avaya CallPilot 5.0 NCDS, IP Office certification, Polycom VGS certification and Samsung certification.

• Present cutting edge technology for voice and data solutions to customers and partners. • Pre-sales consulting - teamed with Account Executive on new opportunities. Organized strategic sessions with customers to develop new voice environments, data networks and unified communications solutions to meet the operational business requirements.• Develop roadmaps, business cases and on-site trials for customers• 100%+ Quota attainment 2008 & 2009• Design and present new network solutions using such technologies traditional PBX’s, VoIP Call Servers, Unified Communications with Microsoft, Contact Centers, IVR and voicemail systems.

• Manage Nortel sales for Northeast Ohio GEM accounts. • Negotiate pricing to fit the customer’s budget requirements. • Manage monthly sales objectives with 100%+ quota attainment for 2007 & 2008.• Consult, develop and collaborate with the customer’s IT and telecommunication departments to provide a world class solution. • Present solutions to customer’s senior management, telecommunication and IT departments.• Develop and present new technology to the core sales teams.

• Design and market communication solutions for customers in the healthcare, banking, local, county and federal government, insurance and manufacturing markets. • Dedicated engineer for the Cleveland Clinic, Timken, AmTrust, Akron Children's Hospital, Cuyahoga County and the Andersons.• Provide technical support and insight to insure a successful implementation of the project for the sales and install teams. • Coordinate and review quotes from third party vendors. • Design and present communication and data solutions that include the Nortel VoIP call servers, TDM PBXs, key systems, voicemail, Contact Center, VoIP wireless and other vendor's communication solutions.

• Maintained, upgraded, and troubleshot software and hardware problems on Norstar, Norstar Voice Mail, Cinphony ACD, Meridian 1 PBX, Meridian Mail, Callpilot, Symposium, OTM, MAT, MICB, Companion, CCR, Meridian MAX, and Interalia XMU. • Performed onsite technician duties for DFAS that included the implementation of the DFAS PBX solution designed and installed a customer data network, assisted with the DFAS IT group to implement a terminal server for the Symposium client application. • Established and maintained a close relationship with numerous customers.

• Installed, maintained, troubleshot and upgraded Norstar, Norstar Voice Mail, Meridian 1 PBX and Meridian Mail. • Implemented new data systems.

• Lead technician for cable jobs in Ohio and Wisconsin. • Installed Norstars, voice and data cables, fiber, coax cable, security and fire cables.