Short term contract providing leadership to Desktop Deployment Technicians. This small but efficient group of technicians handles all of the deployment of laptop and desktop systems to new employees and existing employees (system refreshes) throughout the Lockheed Martin campuses in this area.Worked with this team of technicians and Lockheed IT management to insure on time deployments, inventory and track stock of new and redeployable systems, and provide coordination and planning through participation in weekly meetings with Lockheed's other IT Departments. Utilized BMC Remedy for ticke assignments and tracking. A Computer Associates program as well as several locally developed applications were utilized for Asset Management .

Training TRG Employees at this Apple Call Center in the soft skills, Desktop Computer technologies and policies required to provide award winning customer service. Spent 4 months as a full time telephone Customer Serviuce Agent. Had excellent Customer Satisfaction, Call Resolution with regular Kudos for patience,helpfulness, and professionalism. This center provides support to callers needing expert assistance in the use, configuration and troubleshooting of the iPhone, iPad and iPod touch for customers using either PCs or Macs. Skills included resolving issues syncing between these devices and iTunes and iCloud.

Design and deliver Technical Training in ITIL compliant Customer Support / Help Desk skillsets. Training covers customer support soft skills and technologies including PC (A+), Networking, COTS and customer-specific applications for Enterprise Help Desk agents.

Under contract to Dell provided Desktop Support and Application Installations within the clinical setting of Ascension Health medical facilities. This includes Cerner Fetalink application, Par Excellence supply systems, and Symantec Endpoint Encryption . Worked with Physicians, nurses, hospital IT staff, Clinical Analysts and vendors to roll out numerous clinical systems within the Ascension family of hospitals.

Information Technology & Project Management for SMB in Middle TennesseePMP certified. Experienced assisting SMB in the selection & implementation of new technologies and system upgrades.

Project Cure, Nashville, TNWork with other Electrical Engineers and Biomedical techs to test and repair Biomedical Equipment such as: EKG, Centrifuge, Patient Monitors, Baby Warmers, Incubators, and Suction Pumps prior to packaging and delivery as donations to Third World countries.

Technical instuctor at MedVance Institute, Nashville Campus. A curriculum of lecture and hands-on lab training to students enrolled in an accredited 2 year IT & Biomedical Technician AA degree program.Subjects taught included Clinical Information Systems (Informatics), UNIX/Linux Operating Systems, Microsoft Windows 2003 Operating System & Active directory, Network Security, Help Desk and DC Electronics.

As an Executive Recruiter of Project and Program Management personnel for Healthcare Plans, I developed contacts with experienced PM's and through a series of interviews and reference checks identifed candidates with extraordinary records of measurable success for placement Healthcare Plan organizations.

A small Nashville Building Supply Company. I managed the ordering, setup, and repair of computers, printers, servers, and firewall devices. I assisted in the manufacturing area by troubleshooting network and computer problems as well as some of the specific equipment sensor failures. Established a system of preventative maintenance for laser printers and eliminated downtime. Initiated a system to monitor & maintain stock of Laser Printer cartridges eliminating shortages. Performed the role of Project Manager in the coordination of contractors in order to design and manage the timely installation of the network, phone and alarm systems during new construction at a third company location.Designed, prototyped, procured, constructed, installed and tested an assembly line signalling system to allow faster communication of job statuses between central office console and assembly line operators within the Truss Plant. Utilized distributed video display of job statuses at each line and switching indicators to signal changes and task completion.

Provided IT Support Services to Small Business customers.Performed contract training of Sun Microsystems Certified UNIX Training to a variety of business clients.

Certified Sun Technical Instructor - I was Strategic, Glastonbury's first certified Instructor and assisted in building the department.Certified Sun Solaris Administrator (OS Versions 7, 8, and 9)Certified Solaris Netwrok Administrator (Versions 7, 8. and 9)

Project Manager for a variety of Clients in Banking, Automotive, and Insurance, and Manufacturing Industries.Projects including Microsoft Application & Web Development, Oracle Database, Web-based Applications, and Sun Hardware.

Worked around the Continental US as well as in Alaska and Australia as an Electronic and Systems Engineer concerned with Systems Installation, Testing, and Training for Shipboard, Submarine, and Ground-based systems.