Jack Prentice Email & Phone Number

I lead the customer service and logistics teams. Drive resolution of customer service issues and logistics challenges to preserve customer satisfaction and drive profitable growth. Develop and implement procedures that will allow for tracking, reporting and on-going management. Lead a team of four direct reports and an organization of twenty supporting the logistics, customer service and all plant traffic for the organization.

Implemented Trailer on Flat Car (TOFC) Intermodal program with BNSF. Managed daily operations of TOFC Intermodal shipments. Developed rail and carrier relationships to meet changing customer needs.Worked directly with customers and BNSF on transitioning shipments from over the road (OTR) to TOFC Intermodal. Priced RFP's for major customer's logistic providers.Provided weekly revenue reports to senior management. Team member of quality control group focused on finding root cause of service failures and how to eliminate them.

Managed daily operations of import container loads (FCL & LCL), import air shipments, domestic full truckload, LTL and special projects and freight requests. Interacted directly with customs brokers and customers on the clearance and delivery of 300-400 shipments per month.Maintained and developed carrier relationships for all modes of transportation.Responsible for contract and pricing negotiations for domestic freight.Develop revenue statements of domestic transportation for management.

Hired and managed a team of five direct reports.Established performance measurements and reporting methods for the division.Created Standard Operating Procedures (SOP's) for the logistics division.Developed quarterly action plans and created profit and loss statements. Developed a carrier network to handle all types of freight requests and projects.Monitored on-time delivery performance and cost to ensure profit maximization. Negotiated and set pricing for new customers and projects. Set-up Company funded educational program for employees.CH

Managed day-to-day operations between multiple vendors, customers and carriers.Managed daily workloads of 3-5 branch people in multiple branches.Created and maintained Standard Operating Procedures (SOP's) for customers, vendors and carriers.Responsible for all financial reporting of customers to management.Negotiated and set pricing for new customers and accounts.Assisted in developing a custom website in which multiple parties could utilize (customer, vendors, and carriers

Responsible for maintaining multiple customer accounts totaling $7.0mm annually.Financial accountability for accurate pricing, timely invoicing and collections of accounts.Improving operational efficiencies and supervising multiple team members.Created weekly distribution plans that included over 1500 destinations (50 million inserts).Utilized communication skills dealing with customers, vendors, printers and branches to effectively manage client needs and proactively solve distribution issues.

Directed operational reviews of corporate departments and regional offices in the US.Reviewed credit applications, loan portfolios, collection files and repossession files for compliance with standard operating procedures.Presented audit results and corrective actions to management. Continuously searched for ways to improve audit productivity and effectiveness.

B.A, International Business

Education record