Take inbound and Outbound calls from US Patients to fix appointments.Handle outbound calls to resolve insurance related issues like as “claims andBenefits verification”.Verify the credentials of health care professionals.Maintaining data in MS excel and MS word.Resolve customer complaints in a fair manner.Elevate customer concerns to managers and supervisors as needed.

Conducted rigorous testing of raw materials, packaging materials, and water sources to ensure quality and safety standards.Monitored manufacturing processes and conducted in-process and bulk, and final product analysis to ensure consistent product quality.Operated key lab instruments including balances, pH meters, conductivity testers, UV-Vis, IR spectrometers, dissolution testers, and moisture analyzers.Performed calibration and maintenance of instruments for accurate testing results.Conducted sampling and safe handling of raw materials, packaging materials, and water samples.