• Initiated an audit process for shipments which led to a 92% reduction in shipping errors in the first 30 days for over 23k shipments• Launched a Quality Incentive Program to document inventory corrections and reward team members who avoided them, resulting in an 83% reduction in corrections in the first 90 days• Instituted a Corrective and Preventive Action procedure to document, perform root cause analysis, create an action plan to resolve, and follow up on customer reported… Show more • Initiated an audit process for shipments which led to a 92% reduction in shipping errors in the first 30 days for over 23k shipments• Launched a Quality Incentive Program to document inventory corrections and reward team members who avoided them, resulting in an 83% reduction in corrections in the first 90 days• Instituted a Corrective and Preventive Action procedure to document, perform root cause analysis, create an action plan to resolve, and follow up on customer reported issues• Added serial number validation using Microsoft Input Masks to all digital item receipt functions that led to a 100% reduction in incorrect serial numbers scanned at receipt Show less

• Directed and mentored two managers, setting short and long-term goals for their teams of up to 40 team members• Established performance benchmarks to track SLAs for the world’s largest retailer in four key areas that led to 98%+ conformity in the first quarter after implementation• Collaborated with internal stakeholders to develop a dynamic inventory production schedule that eliminated backordered items for the first time in company history• Developed a customer-facing parts… Show more • Directed and mentored two managers, setting short and long-term goals for their teams of up to 40 team members• Established performance benchmarks to track SLAs for the world’s largest retailer in four key areas that led to 98%+ conformity in the first quarter after implementation• Collaborated with internal stakeholders to develop a dynamic inventory production schedule that eliminated backordered items for the first time in company history• Developed a customer-facing parts usage forecasting model that replaced the customer’s in-house replenishment planning data Show less

• Formulated strategies to launch and grow a startup into a national e-commerce company without outside funding; led annual revenue growth from $20k in first year to $1MM+• Hired, motivated, trained, and empowered a team of up to 25 team members with a diverse range of job descriptions and responsibilities• Developed bookkeeping and financial reporting strategies with 20,000+ yearly journal entries to keep the company up-to-date and on track for financial goals• Created an in-house… Show more • Formulated strategies to launch and grow a startup into a national e-commerce company without outside funding; led annual revenue growth from $20k in first year to $1MM+• Hired, motivated, trained, and empowered a team of up to 25 team members with a diverse range of job descriptions and responsibilities• Developed bookkeeping and financial reporting strategies with 20,000+ yearly journal entries to keep the company up-to-date and on track for financial goals• Created an in-house inventory tracking and ordering system for 150+ different SKUs of phone, tablet, and laptop parts to keep lead time low and turn-around time fast• Launched a revenue sharing program with the five leading Apple and Android news websites, generating $300k+ in commissions for the websites in the first 18 months• Leveraged industry knowledge to negotiate mutually beneficial partnerships with compatible companies that led to a 100% reduction in selling fees for strategic SKUs Show less