• Continually assesses the overall Cybersecurity program maturity from a Governance, Risk and Compliance perspective• Created and directed a department that is accountable for IT Service Management, Relationship Management, and Project Management.• Developed strategic roadmaps on how to mature IT Service Management and activities around Mergers and Acquisitions.• Accountable for all technologies and capabilities for IT Service Management.• Accountable for Change Enablement, Incident Management, Problem Management, Service Level Management, Service Request Management, Availability Management, Continuous Improvement, Asset Management, and Configuration Management.• Accountable for managing a $5 Million dollar labor budget.• Accountable for ensuring that our Project Management Office is following industry best practices for managing projects.• Accountable for managing the relationships and assist in contracts with various Software Vendors.• Designed our Service Taxonomy in the CMDB that can be leveraged for financial, impact, and other processes.• Supported various external audits that measure us against various frameworks (NIST/Hi-Trust/SOC)• Negotiated multiple Service Level Agreements with our customers for IT Services that are provided.• Improved the maturity of the Problem, Incident, Change, and Service Level Management Practices.• Aligned Processes, tools, and teams to rationalize the delivery and implementation of services.

• Led a department that was accountable for IT Service Management, Software Licensing, and Configuration Management.• Accountable for all technologies and capabilities for IT Service Management (BMC), Software Asset Management (Flexera), Configuration Management (BMC), Orchestration (Microsoft).• Accountable for managing a $5 Million dollar labor budget.• Accountable for the transition of Microfocus Service Manager to BMC Remedy.• Accountable for our Software Licensing Program.• Managed the relationships and participated in contract negotiations with various software vendors.

• I have led various teams that were accountable for Event Management, Change Enablement, Configuration Management, and Vulnerability Management• Accountable for technologies that supported Event Management (CA, Microsoft, HP, Splunk), Change Enablement (HP Service Manager), Vulnerability Management (Nessus, Tripwire), Orchestration (Microsoft SCORCH).• Accountable for the acquisition of a new ITSM Platform (BMC) and the migration path over a 4 year period for our parent company.• Accountable for all technologies and capabilities for IT Service Management.• Accountable for managing a $3 Million dollar labor budget.• Accountable for managing the relationships and assist in contracts with various Software Vendors.

• Led our IT Service Desk and Change Management Teams.• Accountable for the IT Service Desk and Change Management.• Accountable for defining Service Level Agreements with our customers.• Managed a $2.5 million dollar labor budget.

• Accountable for the Architecture and Design for preserving and transmitting evidence to external Legal Entities.• Accountable for ensuring that the Availability of systems and applications are not impacted by evidence collection activities.• Represented I.T. as the Technical Contact for all litigations.• Assisted in managing expenses for financial resources regarding the project.

• Responsible for the production and project workload for three direct reports. • Responsible for the availability for 600+ Intel servers supporting 10,000 users.• Responsible for maintaining the Active Directory, DNS, DHCP, and File Server environments.• Responsible for root cause analysis for all high impact outages for the environments we were accountable for. (Problem Management)

• Responsible for maintaining SMS 2.0 infrastructure.• Responsible for the maintenance of SMS agents and the distribution of software to 10,000 endpoints• Responsible for the support of our Microsoft SQL Databases.

• Implemented and maintained SMS 1.2 application infrastructure supporting an 8,000 desktop environment.• Developed custom scripts and applications to assist with Software Distribution.• Packaged applications for Software Distribution needs.• Database Administrator for Microsoft SQL Server 6.5 databases.