Jack Riddle Email & Phone Number

Louisville, Ky, Us

Louisville, Ky, Us

• Ensure the successful and continued operation of the company's enterprise systems and services.• Deployment and management of physical and virtual server environments.• Monitor and respond to systems outages as required.• Respond to support calls in an on-call rotation.• Work as a member of a project team to deliver new business systems.• Review and patch business systems as required by security policy and initiatives.• Complete status, systems utilization, and other required reports for management.• Work to maintain standardized methods and processes across all properties.• Support Office 365, Tanium, Rubrik, Okta.

Responsible for managing and maintaining all technology in an secondary education environment. Responsibilities included server administration (Windows & Linux, physical and virtual with VMWare VSphere), network administration, video surveillance, access control, mobile device management, web services and communication systems. Implemented and supported the school's Apple iPad one-to-one initiative.

Indianapolis, Indiana, Us

Provided various levels of support for external customers including: depot repair, desktop support, software/hardware implementation, Windows server administration, server upgrades, and inventory. Used ticket management system for tracking service calls. Provided weekly detailed work reports. Projects/Responsibilities:~ Our Lady of Providence Jr./Sr. High School – 4 yearsProvided weekly onsite support and server administration at private high school with approximately 175 workstations. Performed administration tasks such as user management, web proxy configurations, and printer management.~ Republic Bank – 6 monthsImaged replacement workstations and assisted in deployment. Aided in converting bank branches from Token-ring to Ethernet.

Alpharetta, Ga, Us

Provided leadership and guidance to assigned technicians. Responsible for providing end-user support for internal and external customers in a 2.1 million square foot warehouse campus. Provided support for all level users, from management to warehouse workers. Duties included troubleshooting local and remote applications, wireless and traditional networking issues, and hardware problems. Prepared daily status reports, weekly executive account overviews, and backup utilization reports. Projects/Responsibilities:~ Spare Parts Stock – 16 Months Solely responsible for maintaining inventory of spare parts inventory for technical support technicians. Performed regular physical inventories, kept track of parts used in a self-created Access database, ordered replacement parts as needed, and billed appropriate customers for parts used.~ Defective Equipment Repair Streamline – 6 monthsDeveloped database to better track repairs by external vendors. Database allowed for automatic creation of Return Material Authorization forms and Request for Purchase forms. This increased productivity and accuracy of the repair process, while it decreased the need to enter the same data at multiple locations.~ End User Backups – 6 Months Helped test and implement a program to backup individuals’ laptop hard drives to a dedicated server. Maintained a log of usage.~ Virus Scan Upgrade – 3 MonthsAided in the upgrade of all campus workstations from McAfee Virus Scan v4.03 to v4.5. Maintained log of completed and uncompleted workstations.

Provided desktop support services for customers, in-house and on site. Investigated and addressed hardware and software issues. Installed, configured, and supported operating systems and software. Perform data recovery and drive clone functions. Projects/Responsibilities:~ Dell Computer Corp. – 2 YearsAssisted in providing Dell warranty support for all public K-12 schools in Kentucky. Performed hardware and software troubleshooting, both onsite and over the phone. Provided onsite hardware replacements.~ Caritas Health Service – 6 MonthsReplaced and setup approximately two hundred workstations and upgraded approximately one hundred workstations. Large scale imaging for efficient deployment. Performed minor Netware administration and maintained accurate records for each workstation. ~ Healthcare Recoveries Inc. – 3 WeeksProvided support for end users adjusting from Groupwise to Outlook for email. Answered calls regarding questions and problems. Assisted end users, changed settings, converted address books and verified email was functioning correctly.~ Vencor, Inc. – 5 WeeksTraveled independently to locations in Arizona, Louisiana, and New Hampshire to converted custom software from a single user to multi-user configuration. Connected server to corporate infrastructure. Migrated databases to server and redirecting maps. Worked with administrators in corporate office to complete configurations.~ Hilliard Lyons, Inc. – 6 Weeks Traveled with associate to locations in West Virginia, Michigan, Indiana, and Western Kentucky to update workstation operating systems. Moved all end user data files to the server, re-partitioned and formatted the hard drives, installed OS, Office and additional software. Provided training for end users on new settings and features.

Provided repair services for Hewlett Packard scanners and fax machines in a production environment, adhering to strict QA processes and guidelines.

Information Technology

Full Stack Network Engineer, System, Networking, And Lan/Wan Management/Manager

Associates, Electronics Engineering Technology