Jack Rieger Email & Phone Number

Los Alamitos, California, Us

Led eight direct reports, driving product innovation, user experience, partner collaboration, and enterprise transformation across the Americas, creating new business capabilities and new consumer, commercial, and industrial opportunities for the company. Faced with traditional waterfall strategy and development, built a custom innovation approach that accommodated Epson: a large high-technology enterprise with off-shore development and software solutions that required tight integration with hardware and ecosystem partners. Looking to compete more effectively with HP and Kodak Alaris, discovered and drove pioneering new value propositions (e.g., Unlimited Printing Subscription and Telling the Story Behind Your Pictures. Desiring to move from dead-end transactional sales to relationship marketing, drove transformational efforts involving a 10X improvement in product registration, and established single customer accounts for each customer. Faced with a small R&D budget in a Sales and Marketing company, leveraged Brazil tax incentives and drove multiple smart “proof of concepts,” incorporating voice UI, AI, and Cloud, all at negative cost to the company. Fertilized a near-dead API and inactive developer relations by sponsoring innovation challenges in conjunction with Foundry 415. Collaborated with top-tier partners to drive ecosystem interoperability, usability, and marketing. Examples included Google Works with Chromebook, Amazon Alexa Print, Apple Siri Shortcuts, and Crayola IDEAworks exhibition.

Los Alamitos, California, Us

Amidst a declining photo scanner market, orchestrated the innovation of a total solution for digitizing hard-copy photos, including fast scanning, auto restoration, auto organization, and integration with the leading photo collection services from Apple and Google. Collaborated with cross-functional teams, including design, prototyping, research, engineering, and marketing; juggled multiple time zones, American and Japanese cultures, and internal and external development teams. The effort resulted in the market-leading photo scanner, FastFoto, generating $10M-plus in annual revenue and turning around a declining market. Initiated and drove discovery and steered the development of ScanSmart scanning software, driving market-leading ease of use in a $1B-plus portfolio of multifunction printer and scanning products. Led the user interaction design and validation of software, driving a new receipt scanning business, Rapid Receipt, collaborating with Epson’s Japanese development team and U.S.-based product management and marketing teams, resulting in $10M-plus in annual revenue. Launched adoption and development of voice assistant user interface across a $1B portfolio of home, business, and photo lines of printers for enhanced product differentiation and ease of use. Designed and deployed the user interaction flow for an ink replenishment system with major retailers, receiving the Epson Innovator Award. As technology products in the U.S. increasingly competed on software and experience, simplified WW software apps via UX redesign, prototyping, and validation.

Rochester, New York, Us

Tripled growth in mobile app downloads and revenue in 1 year, 1M MAUs, and consistent NPS of 50+. Spearheaded and led a customer-driven value discovery process for new products. Through early prototyping and validation, reduced time and investment for development by 50%.

Rochester, New York, Us

Led planning and differentiation for a $150M inkjet printer portfolio and a $215M camera line. Championed a new experience-based innovation process for a $1B camera portfolio. Drove a new digital frame business, delivering $240M in annual revenue in two years.

Rochester, New York, Us

In the early digital photography years, getting pictures out of your camera to share and print them was difficult. I was the first product manager of the EasyShare Printer Dock, making it easy to transfer, share, print, and even charge your digital camera, driving a new $400M annual digital business and differentiating Kodak’s line of digital cameras. Early mobile phones with cameras faced the same challenges; I directed internal and external collaboration to monetize mobile imaging via printing.

Rochester, New York, Us

Project leadership and engineering of market-leading silver halide films and papers. Led the design for the world’s first digital silver halide paper.Image science course instructor and presenter at industry conferences.

Master Of Science, Product Development

Bachelor Of Science, Chemical Engineering