Jack Smith Email & Phone Number

London, England, Gb

Responsible for the launch and running of IAG Retail is a new eCommerce venture from the owner of British Airways, IAG.

London, England, Gb

Crawley, West Sussex, Gb

Middlesex, Gb

Accountable for British Airways global direct to consumer business with ownership of the £4.5bn P&L and development of Digital channels and products.

London, Gb

Responsibility for the growth of New Looks digital channels and development of the multi-channel proposition across all international markets and businesses, delivering more than 30% growth per annum.

Usa, Us

eCommerce Practice Lead – Responsible for Deloitte Digital’s eCommerce practice with development and execution of the eCommerce go-to-market plan building a client base across the apparel, food and general merchandise retailer space.Head of Design - Responsible for the setup and management of Deloitte Digital’s design group which includes product, user experience and creative competencies. Client delivery - Focus on the management of digital and multi-channel commerce transformation programmes from strategy development to delivery. Key clients and responsibilities include:• Waitrose: Customer Experience Strategy - Development of the customer experience strategy and roadmap across all digital and non-digital channels.• John Lewis: Multi-channel Transformation - Management of team of 150+ with responsibility for the 2 year transformation of the online operation and implementation of a new eCommerce platform.• Clarks Shoes: Business Review – Management of a full commercial review of the Clarks business globally assessing all functions including retail, eCommerce, wholesale, marketing, logistics and support functions.• Sainsburys: Retail Operating Model – Design of the stores operating model with a focus on staff optimisation.

London, London, Gb