Jack Roper Email & Phone Number

St Louis, Mo, Us

Sr. Manager – Sr. Platform Integration and Support Engineer

Monroe, La, Us

● Responsible for leading the technical relationship of one or more CenturyLink clients and ensuring a positive client relationship, providing Tier 4 level support to a subset of CenturyLink clients in a complex network and/or hosting solutions environment. ● Systems engineer specializing in Red Hat Enterprise Linux (RHEL), VMware ESXi environments and custom solutions. Responsible for OS administration of 800 virtual and physical Linux servers (RHEL 5,6,7), and 100 VMware ESXi servers.● Responsible to review, approve and execute change requests to ensure successful change management.● Troubleshoots Linux systems and network incidents to provide the maximum availability and optimal Mean Time To Repair. ● Ensures the Operations Center has all documentation necessary to understand and support the customer.● Assists in performing bi-annual site-to-site Disaster Recovery testing (VMware environment, physical database servers, 3PAR/Netapp SAN).● Deployed NetBrain network automation platform across the customer’s environment, providing the customer and network engineers with dynamic visibility across hybrid networks and automation for key tasks across their IT workflows. This allows for the automation of network documentation, accelerated troubleshooting, and strengthening of network security. ● Deployed MongoDB database as a 3-node high availability cluster (2 nodes + Arbiter) with ElasticSearch across multiple datacenters. Documented the internal build process so the product can be sold, built and supported for other customers environments as well.● Installed and configured ThousandEyes application across the customer’s environment to provide insight to the customer's network/application topology and associated metrics. Documented build process within CTL's environment so the product can be sold, built and supported in other customers environments as well.

Monroe, La, Us

● Provided world-class support to an enterprise-level client base; responsible for incident resolution, change requests and problem management for all Linux/UNIX OS platform cases (Red Hat Enterprise Linux, Solaris, VMware ESX/ESXi).● Performed optimization and troubleshooting of hardware faults on HP ProLiant and C-blade servers, Egenera, Dell, Cisco UCS, Sun SPARC/Solaris hardware platforms.● Resolved third-level support cases, ensuring the customer and management are updated regularly on the status of critical incidents and change requests.● Possessed excellent self-management skills; prioritized tasks efficiently to meet SLA, SLO, customer expectations; researches and presents RFO to the client as needed.● Opened service requests with third-party vendors to provide analysis and/or part replacement (HP, Red Hat, Oracle, Essintial, VMware, EMC).● Kernel/OS Patching, Scripting (Bash/Perl/PHP), Firmware/Driver updates (HBA, NIC, BIOS, etc.), VMware (vSphere, ESX, DRS/HA/Affinity Rules, VMware-Tools upgrades), Apache configuration, Oracle/MySQL databases, Tomcat, Veritas Cluster Server and Volume Manager, Red Hat Satellite, Mail stack configuration (Postfix, Sendmail, Qmail), DNS Management (Bind), authentication management systems (LDAP, RSA, PAM, AD), network packet capture and analysis, clustered and networked filesystems (NFS, CIFS, GFS), TripWire, F5/ACE Load Balancers, Symantec NetBackup / DataProtect client, HPSA/Opsware scripting/automation, monitoring, LVM, storage multipathing (multipathd, Veritas), SAN storage troubleshooting (Emulex HBA, Brocade switch, HP 3PAR, NetApp).

Sterling, Virginia, Us

● Provided Tier 3 support for customer Linux-based systems (RHEL)● Installed, configured and provided support for customer applications and databases including: Apache, MySQL, PostgreSQL, Nginx, phpMyAdmin, Shorewall/IP Tables, Postfix, SpamAssassin, Zimbra, Subversion, DNS Management, Wordpress, authentication management systems, Atlassian application suite (Confluence, JIRA, Fisheye SVN, Crowd SSO).● Utilized Hyperic monitoring platform to collect server/application metrics and generate trap events.● Maintained datacenter hardware systems and associated components such as Dell EqualLogic SAN arrays, Dell PowerEdge servers, switches, load balancers, etc.

• Assisted in coding a cross-platform Perl / MSSQL script to verify the authenticity and compliance of the email sender. • Designed and coded web crawlers using Curl / PHP / MySQL to identify and acquire valuable web properties. • Provided Linux administration consultation services to clients. • Purposed an external VPS in the United Kingdom for crawling UK-targeted web links using Squid HTTP Proxy and SOCKS5 tunneling services. • Provisioned a scalable queuing system for multi-threaded Perl jobs using Amazon EC2 virtualization. • Identified a critical bottleneck in a client’s custom application; resolved quickly by implementing a local DNS caching service (DNSMasq), directly increasing application efficiency by 30%.

Saint Louis, Mo, Us

● Systems and application administration of 20 Linux servers.● Installed and configured Apache, MySQL and Postfix services. ● Developed Bash, Perl and PHP scripts for system administration tasks.● Configured Nagios monitoring to gather system metrics and generate event notifications.● Coded a cross-platform Perl / MSSQL script for Yahoo! Mail to verify the authenticity and compliance of the email sender.● Designed a Perl-based MIME Postfix milter to parse out custom fields from each inbound email in real-time, perform custom processing (rDNS, Received headers, SpamAssassin score, etc.) and insert into a remote MySQL database. Inbound email count averaged about 200-500K per day.● Developed customized web crawlers using Curl / PHP / MySQL for gathering application intelligence.● Developed SOAP / WSDL API services to integrate VB.NET / ASP.NET and UNIX applications Administered MSSQL 2008 and MySQL databases. Implemented ODBC integration between Linux and Windows applications and databases.● Provisioned a scalable queueing system for multi-threaded Perl jobs using Amazon EC2 virtualization.

B.S., Music Technology

A.S., Recording Arts, Studio Recording, Music Production, Music