Jack Ruggiero Email & Phone Number

Manhasset, NY, US

• Formalized and scaled Insurance department within operations, partnering with accounting, collections, and customer engagement to securitize assets of portfolio and ensure contract compliance. Overhauled enrollment.
• Formulated compilation of data for billing/credits for all two thousand customers within insurance portfolio
• Counseled senior leadership throughout decision-making processes as insurance subject matter expert
• Trained operation team leaders on insurance policy, contract compliance, insurance claims process to consolidate portfolio exposure and capitalize on supplemental contract revenue
• Coordinated relationship between Currency and Insurance provider, authorizing payment of monthly invoice, verifying premium credit, and facilitating authorization of claims

• Promoted to assistant management position to revitalize environment in which customers experience high levels of service and representatives strive to provide maximum utility. Manage back-end operations to ensure.
• Responsible for all BBB company complaint responses and resolution
• Directed training, scheduling, and ensured response to all customer emails within 48 hours
• Managed department call volume of 200-300 calls per day while partnering with sales to streamline finance application processes
• Orchestrated application of guidelines and policies of contract while collaborating with servicing departments to generate revenue throughout lifecycle of loan

• Fielded customer inquiries, complaints, finance applications, payment requests and billing questions. Interfaced with internal departments in accounting, portfolio, and sales to provide exemplarily service to customer.
• Resolved 250 customer service cases a week on average while working with internal departments to facilitate completion and communicate results of finance applications to potential customers

Greater Los Angeles Area

Described insurance contracts in great detail to individual clients including policies, premiums, schedules and payment dates. Wrote between 4-7 policies daily and advised clients on policy and term selection.***Business closed in August, 2018***

Greater Los Angeles Area

• Performed high volume sales and generated highest metrics among all Loan Reps for 3 consecutive months.
• Managed complex administration of all loan contracts, attained and verified merchant banking documentation, and explained in detail the various financing offers, comparisons and benefits

Greater New York City Area

Greater Los Angeles Area

• Promoted from Management Trainee and relocated to Orange County to manage the full-cycle operations of a satellite branch averaging $25k in monthly revenue. Received Sales MVP award in 2016.
• Set business profitability goals, managed internal and client relationships, and fostered a positive sales culture across staff and with corporate client base
• Personally maintained highest resale value per unit, developed new business relationships and controlled all costs to meet operating budget goals

Greater Los Angeles Area

Greater Boston Area

Supported lead teacher throughout the school day, during various lessons. Used behavioral and group management when needed in and outside the classroom. Worked in after school program, as grade 5 teacher. Created and implemented specific after school programs as lead teacher.

Greater Boston Area

Performed high level lead generation and tracked all activity in Salesforce.

Greater Boston Area