Jacky Lloyd S. Email & Phone Number

Philippines

Delivering comprehensive technical and non-technical assistance to users of the NetSuite Planning and Budgeting application via email and telephone. Diagnosing and resolving a broad spectrum of issues, spanning from simple to complex, regarding the integration of NetSuite and EPM Cloud Planning.

Generate reports for premium customer to offer guidance through best practices, educational resources, and configurations to protect their domain's reputation.

Philippines

Providing technical support to end users of an email marketing platform, addressing a wide range of software and peripheral-related issues and inquiries as a front-line technical support representative.

Philippines

Role: Office 365 Quality AssuranceDate: July 2017 - Apr 2019Responsibilities: • Identify improvement opportunities of the agents when handling cases. • Provides updates for completed evaluations of the team. • Able to contribute on discussions for the parameters used to measure the quality of each call within the team via calibration sessions and weekly meetings. • Able to explain the line items to New Joiners of the program to be aligned on the parameters used, by conducting Talks and Roll-Outs. • Provide weekly email communications to all agent to serve as reminders, for best practices as well as updates on the parameters.Technologies Used: • Microsoft Office 365 • SharePoint • Other internal toolsRole: Office 365 AmbassadorDate: December 2016 - June 2017Responsibilities: • Guide customers in on boarding their businesses to Office 365 services like Exchange Online, SharePoint Online, Skype for Business, Office 365 Pro Plus and Yammer. • Provide support for small- medium business customers, with the goal of solving the issue in the first call. • Document and report to Leads any gaps, issues etc. • Reports to Management team any management or technical opportunities. • Build relationship to create, reinforce, motivate, and guide customers and partners. • Effectively drive recommendations and land priorities across customers, partners, and across organizational boundaries • Collaborator on complex multi-faceted programs across multiple groups with varying prioritiesTechnologies Used: • Microsoft Office 365 • Windows PowerShell • Log Me In • Other internal tools

Philippines

Role: Office 365 Ambassador Date: February 2016 - November 2016Responsibilities: • Guide customers in on boarding their businesses to Office 365 services like Exchange Online, SharePoint Online, Skype for Business, Office 365 Pro Plus and Yammer. • Provide support for small- medium business customers, with the goal of solving the issue in the first call. • Document and report to Leads any gaps, issues etc. • Reports to Management team any management or technical opportunities. • Build relationship to create, reinforce, motivate, and guide customers and partners. • Effectively drive recommendations and land priorities across customers, partners, and across organizational boundaries • Collaborator on complex multi-faceted programs across multiple groups with varying prioritiesTechnologies Used:• Microsoft Office 365• Windows PowerShell• Log Me In• Other internal toolRole: Migration EngineerDate: July 2015 - January 2016Responsibilities: • Run validation check for the scheduled users before the migration • Initiate migration for user mailbox • Initiate migration for users workstation • Help in monitoring the progress of the migration. • Help in producing summary reports at the end of the shift. • Caters request migrations from Onshore Team if necessary. Technologies Used: • Quest Notes Migration Engine • Dell Migration Manager (QMMAD and QMME) • Windows PowerShell • Resource Updating Manager

Philippines