Jack Bell Email & Phone Number

Corporate Customer Care Operations, Orlando, Florida

Winter Park, Florida

Responsible for full-service “hire-to-retire” HR Generalist services delivery. Led the Human Resources transformation initiative as primary solution architect. • Responsible for team member relations, talent acquisition, labor contract negotiations, vendor benefit negotiations, headcount management and reduction, position review and classification, unemployment claim processing, employee investigations, disciplinary review, compensation analysis, compliance reporting, dependent auditing, organization development, employee recognition, policy development and interpretation, performance management, and DOT/ADA/FMLA/HIPAA/FLSA/DOL/I-9/COBRA compliance. • Implemented the city’s first online annual performance appraisal system, TRAKSTAR©, custom designed for 433 employees.• Designed and facilitated the city’s first comprehensive, eight-hour new hire orientation program.• Designed the city’s first dedicated Human Resources full-service intranet portal, myHR.• Managed the city’s conversion of paper employee files to a digital format.• Designed the city’s first remote ”HR self-service solution center” remote kiosk.• Managed annual online open enrollment process.• Researched and co-implemented a city-wide employee TV network, eTV, to enhance employee engagement among front-line employees.• Chosen as sole HR advisor on the ERP (Enterprise Resources Planning) Committee.• Served as HR advisor on a five-member committee that selected Interra Health for the city’s first on-site, no-cost, employee wellness clinic.• Developed the city’s first Human Resources Intern Program with the UCF Office of Experiential Learning. • Developed the city’s first Employee Mission Statement and established eight Core Value guiding principles.• Participated in the successful de-certification of the TEAMSTERS Local 385 union affiliation with the Winter Park Police Department.

Lake Buena Vista, Florida

• Provided strategic and tactical counsel to all levels of Operations management with regard to the application of company policies, procedures, practices, union contracts and employment law.• Advised all Operations departments of the Epcot and Magic Kingdom theme parks, including Food & Beverage, Merchandising, Attractions, Transportation (Monorail Ops/Bus Ops/Watercraft Ops), Admissions, Maintenance, Entertainment, Conventions & Catering, Water Parks, Golf operations, Recreation, Security, and six resort properties. • Managed the employee relations functions the Disney Cruise Line, the Disney Vacation Club and the Disney Reservations Centers.• Managed and interpreted collective bargaining agreements covering approximately 30,000 employees including contract negotiations, and effects bargaining. • Advised employees and managers on the ADA, FMLA, HIPAA, FLSA, DOL, Child Labor Laws and the Employee Assistance Program.• Prepared case summaries for the Walt Disney Company Corporate Legal Department in Burbank, CA. • Selected as the primary Facilitator of the Disney University seminar Leading in a Unionized Environment, a requirement for all Disney management. • Provided Employee Relations services to the Orlando and Tampa Disney Reservations Call Centers and chosen to advise Call Center management on two successful union avoidance campaigns involving 2,000 employees.• Provided on-call, after-hours counsel to Operations leaders on pressing, time-sensitive employee issues.

Disney Development, Celebration, Florida

• Performed the talent acquisition and HR Generalist functions for hourly and salaried employees of the Disney Vacation Club time share resorts. • Led the recruiting effort including all advertising for over 50 salaried Disney Institute Facilitators who presented daily seminars in Culinary Arts, Television and Radio Production, 3D & 2D Shorts and Full-length Feature Animation, Sports & Fitness, Photography, and Horticulture. • Managed Human Resources functions of compensation, merit planning, bonus planning, performance management, relocation and workforce reduction.• Created the first-of-its kind Disney compensation reward plan that permitted salaried exempt managers from non-Disney Institute operating departments to receive “honorarium” pay when facilitating seminars at the Disney Institute.• Assisted in the development of the Disney Institute Operating Plan.

Lake Buena Vista, Florida

• Sourced and interviewed candidates for management positions in Finance, IT, Entertainment, Food & Beverage, and Artistic Animators for Walt Disney Feature Animation, Burbank, CA.• Managed a $500,000 annual recruitment advertising budget.• Traveled domestically to recruit students for the Walt Disney World College Program.• Traveled abroad to recruit foreign nationals to work at Disney on “Q” visas for the Italy and Germany pavilions.

Lake Buena Vista, Florida

• Interviewed up to 20 general employee candidates per day• Coordinated the facilities logistics for off-site and on-site job fairs.• Created the first Walt Disney World employee referral incentive program resulting in 6,100 referrals and 2,177 hires.• Managed seasonal job fairs at 33 local high schools.

Lake Buena Vista, Florida