- Collect and verify confidential information for regulatory purposes- Perform KYC for both users and creators- Approve/deny ability to allow use of the bridge out feature- Monitor transactions of coins to determine any patterns associated to fraudulent activity

-Process all Linden Lab payment disputes across four payment platforms-Investigate all high priority disputes and answer their cases-Create and maintain metrics regarding chargebacks, disputes, and fraud-Report cases of fraud to proper stakeholders and include information of how they were found-Engage with the consumer directly regarding payment disputes in order to resolve the cases and restore consumer access-Handle all consumer repayment activity in regards to disputed or… Show more -Process all Linden Lab payment disputes across four payment platforms-Investigate all high priority disputes and answer their cases-Create and maintain metrics regarding chargebacks, disputes, and fraud-Report cases of fraud to proper stakeholders and include information of how they were found-Engage with the consumer directly regarding payment disputes in order to resolve the cases and restore consumer access-Handle all consumer repayment activity in regards to disputed or refunded purchases-Collaborate and assist outsourced support for fraud and payment disputes-Assist with investigations of unauthorized credit card usage claims-Investigate and approve/deny GDPR requests from EU customers Show less

- Create the Player Experience department from the bottom up- Manage the ChangYou Player Experience teams- Develop policies and procedures for both Player Experience and Billing- Assist in creation of back-end tools to increase department efficiency- Liaison for Billing department- Monitor paying user activity and create programs/promotions to increase retention and sales

-Create New Project Initiatives that assist in building new pages and tools within the internal systems.-Ensure timely, creative, and data-driven approaches to monetizing users post-launch--to drive retention and monetization-Analyze game data trends to identify opportunities to improve engagement, virality, and customer lifetime value-Perform analysis on key performance indicators and sales trends-Drive new initiatives for monetizing the customer base to expedite monetization… Show more -Create New Project Initiatives that assist in building new pages and tools within the internal systems.-Ensure timely, creative, and data-driven approaches to monetizing users post-launch--to drive retention and monetization-Analyze game data trends to identify opportunities to improve engagement, virality, and customer lifetime value-Perform analysis on key performance indicators and sales trends-Drive new initiatives for monetizing the customer base to expedite monetization and scaling of the user network-Collaborate with production and engineering teams to build monetization tactics and analytics into games-Advise on continuous process improvement-Streamline and create back-end metric features including full overhaul of the PWE internal tracking systems-Project Management-Research-Competitor Analysis Show less

-Founded the US branch of PWE with group of 12 employees. Hired for skills in customer service, mediation, fraud prevention/investigation, escalated customer issues, and billing/chargeback/gold farmer knowledge.-Taught multiple levels of customer engagement, mediation, and fraud/chargeback investigation/prevention. -Developed fraud prevention tools and a billing backbone that has kept the company fraud rate exceptionally below industry standards.-Supervised a team of 10+ with all… Show more -Founded the US branch of PWE with group of 12 employees. Hired for skills in customer service, mediation, fraud prevention/investigation, escalated customer issues, and billing/chargeback/gold farmer knowledge.-Taught multiple levels of customer engagement, mediation, and fraud/chargeback investigation/prevention. -Developed fraud prevention tools and a billing backbone that has kept the company fraud rate exceptionally below industry standards.-Supervised a team of 10+ with all aspects of customer/billing support.-Prevented loss of sales by helping develop tools that improved internal tools/systems and end-user experience. Show less

Handle all escalated billing/customer issues especially in regards to unauthorized payment activity. Ensure all users have received the product purchased. Investigate and help create tools/methods to fight fraudulent or unauthorized activities within the system. Investigate and respond to all chargeback cases across over three payment gateways.

Front line customer service and all escalated customer/billing issues. Investigate chargebacks for over three payment gateways. Consolidated all major payment gateways on a daily basis to track and balance the books. Assist in fighting fraud by investigation of accounts that have made fraudulent payments and getting rid of all accounts associated to them.