Jack Setzer Email & Phone Number

Salt Lake City, Ut, Us

Salt Lake City, Ut, Us

• Assist in Vinetegrate's Suite implementation process by migrating law firms to Vinetegrate's custom Filevine templates designed with years of experience from Filevine power users.• Use SQL to transfer data from customers' legacy systems into their Filevine environments.• Consult customers on their legacy systems and data migration needs prior to the migration process.• Assist customers in uploading their database and document backups to Amazon S3 using the UI, the CLI tool, and the third-party S3 Browser.• Keep customers, coworkers, Filevine, and any other involved parties updated on progress within the migration process.

Salt Lake City, Ut

• Worked with law firms and other customers to determine business needs during the data migration process.• Wrote SQL queries to provide information of all kinds from customer databases.• Wrote custom scripts to transfer data from customer databases into test sites for Filevine.• Communicated with customers, internal employees, and corporate partners to ensure a smooth data migration process.

Salt Lake City, Ut

• Assisted powersports, motorcycle, boat, and RV dealerships with their Lightspeed DMS support needs.• Troubleshot parts, service, and sales issues to keep all aspects of customers' businesses running smoothly.• Used SQL queries and scripts to diagnose and resolve problems on the back end of the system.• Helped users design custom reports to deliver key information in a timely manner.

Salt Lake City, Ut

• Represented Microsoft by handling chat support requests for Microsoft Office products.• Diagnosed, troubleshot, and solved issues related to installation and activation of Office purchases.• Used creative problem-solving skills to help users get the most out of their Office applications.• Promoted to the Small and Medium Business team to assist organizations of up to 300 employees with Office issues.

Draper, Ut

• Implemented DealerSocket CRM solutions for auto dealerships of all sizes in collaboration with customers, coworkers, and third parties.• Designed automated sales follow-up processes for emails, text messages, and phone calls.• Consistently ranked among the best employees in metrics such as cases closed per hour and number of cases in backlog.• Acted as the designated point of contact in CRM support for the Larry H. Miller and Ken Garff brands to ensure quick responses and high customer satisfaction for enterprise-level accounts.

Salt Lake City, Ut

• Collected and organized prospect information from a variety of sources to provide up-to-date contact information for school IT personnel to the company’s sales team.• Cleaned out orphan and duplicate contacts in Salesforce to maintain data integrity and improve customer relations.• Assisted with implementation of integration software for K-12 schools.

Bachelor Of Science - Bs, Management Information Systems, General, 3.715

Associate’S Degree, Business Administration And Management, General, 3.46

Activities and Societies: UVU Honors, UVU Esports Club

High School, General Education, 3.86

Activities and Societies: FBLA, DECA