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Strategic and tactical product leader with broad and deep experience scaling teams at productivity-oriented ventures in SaaS, B2B and B2C. I increase profitability and team effectiveness by making us (1) visible outside EPD, and (2) fluent in the data that tracks the customer problem, via:🚀Product Management Leadership:As a 5-time early Product leader (e.g. OpenTable, Figure Eight), I have accelerated product-market fit and built high-performing PM, Design and related Ops teams (e.g. community and data). Via thoughtful vision translation, product-development frameworks and talent practices, I ensure my teams can increase growth, prove customer delight and become leaders themselves.🧪Product-Led Growth Practice:I have delivered material gains to subscription and e-commerce funnel conversion in consumer, enterprise and internal go-to-market. I lead by example in driving quantitative awareness and qualitative customer understanding organization-wide. Established lasting PLG systems of primary research, experimentation and growth-loop optimization at all stages. Particular focus on transforming products with intense workflows – e.g.: user-generated data / content, business-process tooling, trust & safety features, e-commerce and enterprise security - into accessible, well-designed, high-impact solutions.📊Roadmap and Analytics Design:I build product roadmaps with embedded voice-of-the-customer and analytics as critical components, whether in startup or publicly-traded organization mode. This includes smart process automation - yes, including AI - as well as product partnerships and cross-functional communication starting with ‘Why’. It has consistently led to effective, fast-moving product teams that fulfill the founding vision and remain nimble in rapidly-scaling environments.
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Ai Product StrategistTribe AiSan Francisco, Ca, Us -
Product AdvisorNew Market Entries Llc Feb 2013 - PresentContracted and fractional (since 2017) services: Recent client work includes startup product launch strategies for an enterprise data security solution and a behavioral health network, product-function capabilities-development in a global CPG's digital transformation, and a VoIP-integrated fundraising app.
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Chief Product OfficerCoursekey Nov 2022 - Nov 2023San Diego, California, UsPromoted from VP to lead Engineering in addition to Product Management and Design. New products >50% of revenue and improved GLR 22% within 2 years. Eliminated longstanding ~70-bug backlog over 2 quarters, doubled per-engineer delivery velocity despite staff reductions. -
Vice President Of ProductCoursekey Jun 2021 - Oct 2022San Diego, California, UsFirst dedicated Product leader, designed and executed transition from single integrated attendance-taking product offering to 5-product enterprise compliance and student-success solution in 18 months. -
Vice President Of Product DevelopmentPipefy Apr 2018 - Aug 2019San Francisco, California, UsImproved initial user activation by 50%+ and revenue by 2.5x+, leading to $45M Series B funding. Defined, hired and developed 9-person Product/Design/Data Science team for low-code workflow-management solution as first functional lead. Built Product-Led Growth and enterprise-readiness product development capabilities. -
Vice President Of ProductCrowdflower Nov 2014 - Mar 2018San Francisco, Ca, UsTurned around the Product and Design functions for CrowdFlower's pivot from managed-services general crowdsourcing to Figure Eight's human-in-the-loop AI SaaS platform for training data and supervised machine learning. Acquired by Appen for ~$300M. Executive leadership, product strategy ownership on both sides of the marketplace (ML professionals and data-labeling contributors), which grew over 8x in company revenue and 7x in contributor earnings. -
Director, Product ManagementOpentable Dec 2007 - Jan 2013San Francisco, California, UsSpearheaded multiple large-scale product launches in mobile/iOS, maps, APIs, SEO, data analytics, optimization, monetization and social. Promoted from original Senior Product Manager role, served as owner for multiple product lines representing ~35% of $161MM revenue post-IPO/pre-acquisition ($2.6Bn by Booking.com/Priceline Group). -
Management ConsultantBooz Allen Hamilton 2004 - Dec 2007Mclean, Va, UsStrategy, due-diligence and organizational-design consulting, primarily for clients in healthcare and media technology. -
ManagerTicketmaster 1999 - 2003Beverly Hills, California, UsSteady promotion thru 3 roles in product management and content implementation for our CMS product (used by media properties in US and Canada) and internal editorial products at Citysearch and Ticketmaster. -
ProducerMicrosoft Sidewalk Washington (Msn) 1999 - 1999Redmond, Washington, UsEvents section editor for Microsoft's local entertainment guide, acquired by Ticketmaster. -
Editorial AssistantThe Washington Post 1996 - 1999Washington, Dc, UsContent-production, clerical and freelance-writing support for Style and Arts sections.
Jack Shay Skills
Jack Shay Education Details
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Columbia Business SchoolRisk And Operations -
Georgetown UniversityForeign Service
Frequently Asked Questions about Jack Shay
What company does Jack Shay work for?
Jack Shay works for Tribe Ai
What is Jack Shay's role at the current company?
Jack Shay's current role is AI Product Strategist.
What is Jack Shay's email address?
Jack Shay's email address is jo****@****aol.com
What is Jack Shay's direct phone number?
Jack Shay's direct phone number is +141565*****
What schools did Jack Shay attend?
Jack Shay attended Columbia Business School, Georgetown University.
What are some of Jack Shay's interests?
Jack Shay has interest in Kids, Cooking, Economic Empowerment, Electronics, Home Improvement, Education, Environment, Reading, Science And Technology, Home Decoration.
What skills is Jack Shay known for?
Jack Shay has skills like Agile, Internet Services, Analytics, Product Management, Agile Methodologies, Ios, Partnerships, Business Development, Strategy, Saas, Web Analytics, Start Ups.
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