Jack Snipes Email & Phone Number

Norwalk, Ct, Us

Production/Application Support

Milwaukee, Wi, Us

• Driving long term planning for stability and capacity for continued growth• Gathering information from multiple teams to put resiliency plan in place for security measures• Covering Jira cases as a Solution Architect to deliver Visio drawings and PowerPoint presentations to drive next releases for technical teams and business partners.

• Took time to spend with family near and far• Took time refreshing training in different technologies that I have previously worked with while searching for next career.

New York, Ny, Us

• Motivating leader of a global Production Support team of 30+ employees supporting 260+ applications in the financial industry• Leveraged automation and standardized operating procedures to achieve high level support while reducing staff by 22%• Mentoring junior and senior level resources to apply proven problem-solving techniques across a wide technology spectrum, resulting in faster time to resolution• Working on cascading current winning operational and reporting techniques across the TIAA support enterprise

New York, Ny, Us

• Motivating leader of a global Production Support team of 30+ employees supporting 260+ applications in the financial industry• Architected and managed the development of continuous improvement solutions that eliminate reoccurring issues, saving both IT and business partners time and money• Directed team members to implement and achieve a higher level of reporting/metrics to identify areas of support needing more attention• Led teams supporting and developing in multiple technology stacks such as: Oracle Financial Services Data Foundation (OFSDF), Oracle Financial Services Analytical Application (OFSAA), Oracle Hyperion Essbase, PeopleSoft, IT2 Treasury Management System, and Oracle Business Intelligence Enterprise Edition (OBIEE)

New York, Ny, Us

• Consolidated the file movements to and from other financial institutions using Axletree (SWIFT) to provide better security for file movement and prevent having to maintain and update many points of file movement• Implemented an alternative way to receive files for processing that puts the control back in the business and removes the manual handling of files by the support teams; reducing risk and ensuring an audit trail

New York, Ny, Us

• Upgraded Treasury Workstation System and associated SQL Server databases saving maintenance cost on unsupported database technology• Managed the design and replacement implementation of an unsupportable PowerBuilder application with a fully supportable SQL Server Integration Services (SSIS) package.• Reduced technology footprint and cost by retiring older applications and associated infrastructure (servers, databases)• Provided technical leadership across support and development teams to ensure delivery of working supportable solutions. Leading troubleshooting and problem-solving sessions across a much wider range of applications, resulted in being able to apply those working supportable solutions across many platforms.

Hanover, Md, Us

• Documented root cause and resolution to several reoccurring incidents allowing for quicker resolution and eliminating downstream incidents• Completed upgrade and migration of several financial systems to SQL Server 2005 and SQL Server 2008 eliminating cost associated with continuing SQL Server 2000 support

• Created qualification documentation to track testing done on released software to ensure customer reported bugs were corrected in new releases• Tested Z-Space ITScriptNet development software on various versions of PC and Server Operating Systems to reduce issues reported by customers after release.• Reduced project overrun cost by updating, delivering and installing custom database program written in C#, connected to SQL Server 2005

Charlotte, North Carolina, Us

• Designed Engineering Verification Test that greatly reduced Qualification group test time • Saved valuable engineering time by delivering detailed issue reports with complete issue replication steps• Maintained open communication with Technical Support to quickly resolve escalated programming issues without requiring a change in department’s software• Attended weekly triage meeting between Engineering teams and Technical Support teams resulting in problem identification and resolution before customers’ devices started malfunctioning

Charlotte, North Carolina, Us

• Wrote custom software application used by facilities department to track delivered packages. This application prevented lost time and money that occurred when packages were not delivered correctly• Diagnosed customer wireless network saturation issues by effectively troubleshooting their wireless network and device connectivity. This diagnosis saved the company money by eliminating the need to fly wireless engineer to customer site

Charlotte, North Carolina, Us

• Guided a highly skilled team of developers and support to identify and resolve customer issues• Identified flaw in hardware that had prevented customers from uploading data from mobile device to PC at an acceptable data transfer rate. The flaw was corrected and sales of the product increased• Provided on-site training to a major reseller on the proper operation of an imager. Training resulted in the reseller winning a large customer contract.

Charlotte, North Carolina, Us

Assisted in the development of DOS based operating and development system. Created samples and utilities in C and worked with VB6 on PC software user interface. Assisted Technical Support by debugging customer UDL, C, and VB6 programs and resolving customer reported issues with VB6 custom software.

Charlotte, North Carolina, Us

Responsible for troubleshooting customer hardware and software issues, answering support calls, testing VB6 custom software and writing samples for customers in UDL, C, and VB6.

Certified Tester, Foundation Level (Ctfl)

Computer Engineering - Science

Associate In Applied Science, Computer Engineering Technology

Associate In Applied Science, Electronics Engineering Technology