Jackson Berner Email & Phone Number

New York, New York, United States

-Interacted with ~80 clients/applications per day by phone, email, and live chat via Zendesk, delivering personalized service to all potential clients, applicants, and policyholders-Contributed to a 15-point increase in NPS score within the first 6 months on the team-Worked alongside various vendors and MassMutual departments to expedite reviews and drive.

Roslyn Heights, New York, United States

-Earned “Customer Experience Captain” title for contributing to keeping the store’s Customer Service score above 75%-Managed the floor by delegating tasks amongst the staff, optimizing productivity to service 400+ customers a day-Directed store deliveries from outside vendors, maintaining integrity of the store’s inventory count of 7000 unique.

New York, NY

-Onboarded an average of 75 incoming guests per month, ensuring a seamless move-in process-Recorded direct costs for 180 units and worked with the accounting team to guarantee fees paid with 100% accuracy-Directed the daily morning meeting, overviewing the schedule of the market, and monitored daily statistics-Collaborated with Inside Sales team on unique.

New York, New York

-Inspected each apartment prior to guests’ arrival, ensuring every room is held to corporate standards-Performed client-facing duties, such as tours and service requests, to facilitate strong business relationships-Served as hands-on company liaison to 49 clients as the front desk concierge of the Synergy Chelsea property-Worked with client residents.

Kings Park, New York, United States

-Increased overall efficiency by categorizing and organizing files of over 300 personal and corporate clients-Provided clerical assistance by doing data entry and running out-of-office errands, such as delivering mail-Recorded payment from clients using QuickBooks accounting software, increasing overall productivity

Syracuse, New York

-Provided dynamic elements for nightly broadcast by gathering sound and video in the field with a photographer-Built broadcast rundown, picked soundbites, and wrote stories with head producer using ENPS news software -Observed and facilitated a professional newsroom operating in a Top 100 television market

Oswego, New York

-Provided the sports segment of the nightly and morning news to the campus and county of Oswego-Responsible for researching and writing my own script, including local and national stories, as well as choosing which highlights to include on the broadcast.

Oswego, New York

-Communicated with producer to ensure timing is accurate throughout production using interruptible foldback-Advertised local businesses and companies to meet the demands of advertisers-Facilitated conversations with analysts to gain insight into statistics and storylines-Followed the run-down of the show to meet the expectations of producers and directors

Oswego, New York

-Communicated with on-air talent including hosts, analysts, commentary, and sideline reporters -Collaborated with director to ensure that graphics and videos are on queue to be played on time during half-hour pregame show, intermission reports, and post-game reports

Oswego, New York

-Cultivated, wrote and stacked a full rundown for a half-hour local news broadcast-Worked with director to properly delegate duties among crew members, maximizing efficiency and minimizing mistakes-Kept open line of communication with all on-air talent, keeping timing and delivery of rundown on track

Helped with setting up and breaking down equipment, coiling wires, and other hands on tasks for professional broadcasts.

Sea Cliff, New York

-Took orders on the phone and brought deliveries in a timely fashion-Kept the fridges fully stocked as well as making pizza boxes whenever necessary

Remote

-Contributed to the New York Giants fan-operated website by creating posts with links to various online articles concerning the Giants and the NFL -Wrote original content in the form of game previews, post-game recaps and player profiles

Woodbury, New York

-Logged live games and cut highlights for each show on non-linear editing software Final Cut Pro -Gathered video and sound in the field with a reporter and/or a photographer-Transcribed interviews to find quality sound-on-tape, helping producers find quality sound bites

New York, New York

-Worked with producers on researching guests, ensuring all relevant info is included in the segment-Gathered sound and video in the field with a reporter and/or a photographer-Performed various day-of production duties, such as meeting and greeting guests and running scripts.

Woodbury, New York

-Served and bussed tables for weddings and other catered events-Worked with waitstaff and the maitre d to ensure guests' satisfaction.

Bachelor'S Degree, Broadcasting/Mass Communication

Presidential Scholarship; Dean's List: Fall 2016, Spring 2017

Customer Success Fellowship

-Selected for a competitive program offered to high-potential individuals preparing for a CS role in SaaS -Rigorously trained (300+ hours).