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Cynthia J. Email & Phone Number
Relationship Specialist II
at
VyStar Credit Union
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Relationship Specialist II
Location
Jacksonville, Florida, United States
Company size
Who is Cynthia J.? Overview
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Quick answer
Cynthia J. is listed as Relationship Specialist II at VyStar Credit Union, a with 4170 employees, based in Jacksonville, Florida, United States. AeroLeads shows a matched LinkedIn profile for Cynthia J..
Cynthia J. previously worked as Team Lead/Contact Engagement Specialist III at Flagstar Bank and Client & Product Service Specialist II at Jacksonville Electric Authority. Cynthia J. holds Bachelor Of Science - Bs, Business Administration from Southern New Hampshire University.
Company email context
Email format at VyStar Credit Union
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VyStar Credit Union
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Profile bio
About Cynthia J.
I am a motivated Professional with a Bachelor's degree in Business Administration and extensive experience in accommodating special needs, solving complex problems, increasing the efficiency of operations, training team members, prioritizing inquiries according to urgency, and collaborating with cross-functional teams. I have substantial experience in enhancing customer service/experience, allocating resources, meeting deadlines, streamlining processes, ensuring regulations are followed, and managing special projects. I enjoy building strong relationships and work well with people at all levels of the organization including management, staff, and customers.✉ Cynthiamjackson55@gmail.com
Current workplace
Cynthia J.'s current company
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Vystar Credit Union
4 roles
Cynthia J. work experience
A career timeline built from the work history available for this profile.
Team Lead/Contact Engagement Specialist Iii
Current➤ Utilizing problem-solving skills, combined with knowledge of company procedures, to identify appropriate solutions.➤ Continuously performing customer account maintenance while meeting/exceeding customer satisfaction expectations.➤ Managing inquiries, handling 6+ additional calls simultaneously, and escalating issues to management when needed.➤ Completing special projects and working alongside supervisors to assist with hiring/onboarding new associates.➤ Participating in monthly performance meetings and communicating the need for additions/modifications to policies.➤ Creating referrals including prospect/product information and overcoming objections to close sales opportunities.➤ Strategically capturing customer feedback and providing customers with information/education about new products.➤ Completing one on one segments with agents and new hires to coach them on procedures, systems, and software.
Jan 2021 - Present
Client & Product Service Specialist Ii
Jacksonville Electric Authority
➤ Took a consultative approach to finding solutions to customers' needs and resolved complaints through active listening.➤ Used multiple tools and systems such as billing systems, knowledge base, and technical tools to assist with resolutions.➤ Improved customer satisfaction and retention opportunities through the use of updated knowledge of products/services.➤ Corrected various discrepancies in customer's accounts and researched service disruptions as necessary and appropriate.➤ Demonstrated functional skills in communicating and explaining basic account information to assigned customers.➤ Strategically developed lasting relationships with customers and associates through impeccable service development.➤ Effectively made recommendations regarding ways to improve the institution and provide the best customer experience.➤ Interacted with staff, internal departments, and customers to resolve customer service issues and improve processes.
Dec 2017 - Jan 2021
Additional Experience
➤ Team Lead/Client & Product Relations Specialist I – Bank of America – 03/2005 to 12/2017➤ Medical Billing Insurance & Coding Specialist – Fenner Physician Corporation – 04/2004 to 08/2006
Apr 2004 - Mar 2013
Team & coworkers
Colleagues at VyStar Credit Union
Other employees you can reach at flagstar.com. View company contacts for 4170 employees →
JA
Jinnah Ali
Colleague at Vystar Credit UnionAnn Arbor, Michigan, United States
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CR
Cathy Rogers
Colleague at Vystar Credit UnionWaukegan, Illinois, United States
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TS
Tenesha Smith
Colleague at Vystar Credit UnionDetroit, Michigan, United States
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BL
Brittany Landry Foster
Colleague at Vystar Credit UnionFarmington, Michigan, United States
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LV
Leah Vizena
Colleague at Vystar Credit UnionMarquette, Michigan, United States
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CE
Courtney Echerivel
Colleague at Vystar Credit UnionPeoria, Arizona, United States
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NC
Nathaly Cruz
Colleague at Vystar Credit UnionWindsor, Connecticut, United States
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GB
Gary Barnes
Colleague at Vystar Credit UnionGreenville-Spartanburg-Anderson, South Carolina Area, United States
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RS
Robert Syverson
Colleague at Vystar Credit UnionFloral Park, New York, United States
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SM
Sheri Mason
Colleague at Vystar Credit UnionNew York, United States
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Jinnah Ali
Colleague at Vystar Credit UnionAnn Arbor, Michigan, United States
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CR
Cathy Rogers
Colleague at Vystar Credit UnionWaukegan, Illinois, United States
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TS
Tenesha Smith
Colleague at Vystar Credit UnionDetroit, Michigan, United States
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BL
Brittany Landry Foster
Colleague at Vystar Credit UnionFarmington, Michigan, United States
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LV
Leah Vizena
Colleague at Vystar Credit UnionMarquette, Michigan, United States
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CE
Courtney Echerivel
Colleague at Vystar Credit UnionPeoria, Arizona, United States
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NC
Nathaly Cruz
Colleague at Vystar Credit UnionWindsor, Connecticut, United States
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GB
Gary Barnes
Colleague at Vystar Credit UnionGreenville-Spartanburg-Anderson, South Carolina Area, United States
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RS
Robert Syverson
Colleague at Vystar Credit UnionFloral Park, New York, United States
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SM
Sheri Mason
Colleague at Vystar Credit UnionNew York, United States
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3 education records
Cynthia J. education
Bachelor Of Science - Bs, Business Administration
Associate Of Science - As, Healthcare Management
Medical Billing Insurance & Coding
Duff'S Business Institute
FAQ
Frequently asked questions about Cynthia J.
Quick answers generated from the profile data available on this page.
What company does Cynthia J. work for?
Cynthia J. works for VyStar Credit Union.
What is Cynthia J.'s role at VyStar Credit Union?
Cynthia J. is listed as Relationship Specialist II at VyStar Credit Union.
Where is Cynthia J. based?
Cynthia J. is based in Jacksonville, Florida, United States while working with VyStar Credit Union.
What companies has Cynthia J. worked for?
Cynthia J. has worked for Vystar Credit Union, Flagstar Bank, Jacksonville Electric Authority, and Various Companies.
Who are Cynthia J.'s colleagues at VyStar Credit Union?
Cynthia J.'s colleagues at VyStar Credit Union include Jinnah Ali, Cathy Rogers, Tenesha Smith, Brittany Landry Foster, and Leah Vizena.
How can I contact Cynthia J.?
You can use AeroLeads to view verified contact signals for Cynthia J. at VyStar Credit Union, including work email, phone, and LinkedIn data when available.
What schools did Cynthia J. attend?
Cynthia J. holds Bachelor Of Science - Bs, Business Administration from Southern New Hampshire University.
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